Exploring HRM in Service Sector

Exploring HRM in service sector
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Evaluate the design, planning and pitching stage of training event proposal. ...........................3
Discuss the various scenarios that were carried out successfully and also discuss the areas of
improvement in case the plan needs to be executed in the future...............................................5
Reflect your role as a group member along with your contribution to the project.....................6
Discuss the group work performed at the organization as per the proportion of the team
members of the group..................................................................................................................7
Enumerate the skills that have been acquired during the module. .............................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
The Human resource management is about looking after the career plan of the individuals
other than the recruitment and selection processes. The human resource management performs
various functions in order to ensure various services like health, medical cover as well as
wellness programs. The Human resource management aims to make sure that individuals are
able to maintain appropriate work life balance. The service sector accounts for approximately
70% contribution towards the employment opportunities in the United Kingdom (Abukhait,
Bani-Melhem and Zeffane, 2019).
Star hotels deals in series of training events and owns small boutique hotels throughout
the country. The study revolves around the study of Human resource management services
provided by The Star Hotels. The Front of house staff has employed 8 receptionists while the
organization has experienced several complaints regarding efficiency, professionalism and
delivery. In order to avoid complaints, a training session has been designed for the employees of
Star Hotel Management (AlShamsi and Ajmal, 2018).
MAIN BODY
Evaluate the design, planning and pitching stage of training event proposal.
A training event proposal consists of various stages such as designing, planning and
pitching stage. The various stages are evaluated in aspect of the consultant are reflected below.
Designing a training event proposal-
The designing stage of training event proposal at star hotels is evaluated below.
 Analyse- The first step in designing a training event proposal is to analyse the goals and
objectives that need to be accomplished by the organization. The type of training
methods that would prove suitable for the individuals of the organization was analysed
by me in this step (Cristiani and Peiró, 2018).
 Design- After the analysis of the training method, I designed the training layout wherein
the contents of the training process were developed. It is basically the activities that are
to be performed during the training process.
 Development- Under this stage, I had to develop various graphic designs so that they
could be used in the training process to train and guide the individuals. After the training
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