Operational Performance and Strategies for HSBC Bank in UAE

This report provides an in-depth analysis of HSBC Bank's operations, focusing on the challenges faced by the organization and the strategies proposed to improve its performance. The report highlights operational challenges such as regulatory pressures and increased capital demands. It explores various operational performance criteria, including channel optimization, business realignment, and technology and automation. Furthermore, the report proposes specific operation strategies and solutions, such as improving staff productivity through automation, leveraging technology, and enhancing vendor relationships. Macro and internal influences like environmental, economic, social, and technological factors are also considered. The report concludes by emphasizing the importance of supply chain and quality strategies, along with the attributes of an effective operational manager. References from scholarly articles are included to support the analysis.

HSBC organization in UAE

Introduction
• The paper mainly reflects on the HSBC bank which
is one of the multinational investment banks as well
as financial service holdings.
• The organization faces a number of operational
challenges and therefore they require proper
operational performance criteria.
• A number of factors are proposed for improving the
operations of the organization with the help of proper
strategy.

Operational challenges faced by the organization
• Conduct: A serious cloud generally hangs over HSBC banks in the form of proper
deferred prosecution agreement which is mainly signed with US regulators in the
year 2012 for avoiding criminal charges for laundering $881m for Mexican drug.
• Increased regulatory pressure: It is found that research from the federal reserve
over the years generally helps in confirming that the regulation burden generally
falls on the banks. New regulations generally inhibit the lending ability of the
community or enhance the cost of lending.
• Increased capital demand: The different types of regulatory changes across all the
legislation generally enhances the demand for capital within the banking operations.

Overview of the operations performance criteria
The various operations performance criteria are mainly listed
below:
• Channel optimization: The main goal of channel optimization
is to effectively assess the different ways the customers generally
interact within the bank for creating proper cost-effective
combination which is mainly adapted to the customer base.
• Business realignment: The main premise of the business
realignment is to properly exist the business lines which
generally have low margins and then moving to lines which are
cost effective for enhancing the profitability of HSBC bank.
• Technology and automation: The role of technology within the
making industry has been mentioned a number of times but the
utilization technology as well as automation generally helps in
improving the efficiency effort.

Proposed operation strategy and solutions
• Staff productivity: Automation tools must be utilized
by HSBC for improving staff productivity for enabling
the bank to properly handling a number of transactions
as well as greater volume of activities with the same
number of personnel.
• Technology and automation: The main role of
technology within the HSBC bank is to allow the
customers to make transactions and for reducing the time
of the employees on finding information. For example,
automated workflow within National Bank of Abu Dhabi
helps the managers in giving proper visibility within the
activities that is performed.

Proposed operation strategy and solutions contd.
• Vendor relationship: Improved vendor
relationship generally focusses on the effort
that is mainly designed for deriving the
greatest value.
• Channel optimization: The main goal of
channel optimization is to effectively assess
the different ways to which the customers
interact with a bank for creating proper cost-
effective combination. Example: Many other
banks generally reconfigure roles as well as
duties for employing new metrics.

Macro and internal influences
• Environmental factors: Due to changing
environment condition there is high pressure to
source everything ethically with the help of a
sustainable source.
• Economic factors: HSBC bank must properly
develop proper understanding about the economic
environment as the economic condition of the
country can create impact.

Macro and internal influences Contd.
• Social factors: Demographics, age distribution as well
as growth of population are considered as the important
factors with the help of which the entire market is
targeted.
• Technological factors: It generally takes into account in
the way in which the company generally creates
understanding about the rapidly advances within the
technology for providing proper service.

Supply chain and quality strategies
• SCM is used in financing and it is considered as a
partnership that is created with the selected corporate
clients for providing capital support to the suppliers as
well as buyers by reducing operational challenges.
• The HSBC banks must provide proper quality services
to the customers so that more customers get attracted
and thus the operational issues get resolved.

Attributes of the operational manager
The various attributes that are used by the operational
manager for contributing to the corporate strategy of
HSBC organization are reflected below:
• Motoring the daily operations for ensuring free flow of
the entire processes for supervising the execution of the
tasks
• Developing as well as enforcing a number of sound
policies as well as structures for the growth of the entire
organization.

Conclusion
• It can be concluded from the entire paper that different types of operational
strategies as well as operational performance criteria are elaborated that are
helpful in improving the operations of HSBC bank.
• Different Macro and internal influences are elaborated and in addition to this
proper supply chain and quality strategies are reflected for improving the
organizational operations.

References
• Naheem, M.A., 2016. Risk of money laundering in the US: HSBC case study. Journal
of Money Laundering Control.
• Hossain, S., & Khan, M. R. (2016). Corporate Social Responsibility (CSR) in Banking
Sector: An Empirical Study on the Hong Kong and Shanghai Banking Corporation
(HSBC) Limited. IOSR Journal of Business and Management, 18(4), 53-61.
• Hitt, M. A., Xu, K., & Carnes, C. M. (2016). Resource based theory in operations
management research. Journal of Operations Management, 41, 77-94.
• Hitt, M. A., Carnes, C. M., & Xu, K. (2016). A current view of resource based theory
in operations management: A response to Bromiley and Rau. Journal of Operations
Management, 41(10), 107-109.