HSBC’s Challenges and Strategies: A Comprehensive Case Study Review

LMOR
Assignment 2
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Executive Summary
This case study review consists of HSBC's contemporary challenges and further evaluation.
The report consists of four major sections. Initial HSBC was introduced with facts and
figures. According to the revenue, HSBC is a global bank that takes eighth place from the
globe, and 42% of the total revenue was generated from the Asian region. Further, HSBC is
the largest bank in the European region. Later the challenges faced by the organization are
discussed. HSBC is currently facing senior management change, and in the current practice,
HSBC gain loss in Europe and Asian markets. Therefore, evaluations are conducted to
identify the company strategies to mitigate such challenges. Therefore, HSBC involves
restructuring its management and developing a leadership model. Further, HSBC is adopting
a hybrid work model to reduce costs and increase profitability. Finally, recommendations
are provided to sustain the market share of HSBC. HSBC should consider Asian region
revenue increment as a short-term business strategy considering the current situation.
Organizations should increase their market share in other regions as a long-term strategy.
Therefore, HSBC must develop its operational management practices and corporate
governance to meet customer expectations and gain market share to sustain the business.
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Table of Contents
Executive Summary..................................................................................................................2
List of figures............................................................................................................................ 4
Introduction............................................................................................................................. 5
Analysis of HSBC's main challenges..........................................................................................7
Top leadership shake-up.......................................................................................................7
Asia market share depend on the company's profit generation...........................................8
Hierarchical and complicated corporate governance...........................................................8
Evaluation of improving the operation management and enhance productivity and
performance.............................................................................................................................8
Hierarchical culture and top management leadership.........................................................8
Hybrid working mode...........................................................................................................9
Management function optimization...................................................................................10
Recommendations................................................................................................................. 11
Conclusions ........................................................................................................................13
References..............................................................................................................................13
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List of figures
Figure 1 - Regional distribution according to the revenue by HSBC Holdings plc Worldwide
2019......................................................................................................................................... 5
Figure 2 - Largest banks globally as of December 2020, by assets...........................................6
Figure 3 - Profits of HSBC..........................................................................................................7
Figure 4 - Two ways of quality improvemnts..........................................................................11
Figure 5 - PDCA Cycle............................................................................................................. 12
Introduction
The Hong Kong and Shanghai Banking Corporation Limited, or HSBC, was founded in 1865 to
help finance the booming commerce between China and the United Kingdom. The bank has
pioneered several contemporary banking techniques in many nations. HSBC provided major
loans to numerous state governments, notably China, in the early twentieth century, which
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