KNUST - BSc HTM 255: Golden Bean Hotel Field Trip Report

This report documents a field trip to the Golden Bean Hotel by a student of BSc Hospitality and Tourism Management (HTM) at Kwame Nkrumah University of Science and Technology (KNUST). The trip aimed to provide practical insights into the hospitality industry, focusing on hotel operations, customer service, and the roles of various staff members. The report covers the initial welcome and orientation, a tour of the hotel's facilities, and interactions with the front office manager, who explained the importance of customer satisfaction and the software used in the industry, such as Opera PMS. The student reflects on the impact of the trip, highlighting the understanding gained regarding the effort and commitment required in the hospitality sector and concludes by recommending the trip to other students interested in pursuing a career in the field.

KWAME NKRUMAH UNVERSITY OF
SCIENCE AND TECHNOLOGY
BSc HOSPITALITY AND TOURISM
MANAGEMENT
(HTM)
HOTEL MANAGEMENT (HTM 255)
NAME: OSEI SAMUEL ABOAGYE
INDEX NUMBER: 8242421
A FIELD TRIP REPORT MADE BY 8242421

INTRODUCTION
A well-known four-star hotel located at №19 Harper Road Nhyiaso close to Royal Gulf course
called the Golden Bean Hotel. It is widely recognized for its first-rate service, luxurious services,
and modern infrastructure. I and my fellow classmate recently visited the Golden Bean Hotel as
part of a field trip to learn more about the hospitality business. An evaluation of my involvement
in the tour to the industry and how it affected my perception of the industry as a whole is what
the presented report seeks to provide.
EXPERIENCE
The hotel staff extended a cordial welcome as the educational excursion got under way when we
arrived. The students were then given a brief orientation about the front Office manager, the
hotel's facilities and amenities, followed by a guided tour of the surrounding area to learn more
about the local culture and history. I was addressed that the front office manager is the first point
of customer satisfaction, because they are the people in the industry that always have interaction
with visitors or customers. And also going further to explain their roles and the software they use
in the industry. Some of the software include Opera PMS, for booking reservation and keeping
guest records, etc. They brought to our attention the hierarchy of the industry, with each and
everyone’s role assigned to them.
IMPACT
We the students' understanding of the hospitality industry was greatly impacted by the
educational outing to the Golden Bean Hotel. We were able to observe the real world
applications of the concepts we had learned in class and gain knowledge of how a hotel operates

on a daily basis. The practical section illustrated by the head chef made it possible for the
students to recognize the effort and commitment of the hotel staff and comprehend the value of
excellent customer service. We found out that the nature of this job is really labor intensive.
CONCLUSION
In conclusion, participating on a field trip with my fellow classmate to the Golden Bean Hotel is
a pleasurable experience. We got the opportunity to find out more about the hospitality industry
including hotel management, housekeeping, food and beverage service, and event planning and
how it works. I would recommend this trip to any student who wants to pursue a career in the
hospitality because it is a valuable learning experience that can help students make informed
decisions about their future career paths.