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Human Factors in Information Technology Assignment

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Added on  2020-04-01

Human Factors in Information Technology Assignment

   Added on 2020-04-01

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Running head: HUMAN FACTORS IN INFORMATION TECHNOLOGYHuman Factors In Information TechnologyName of student:Name of the University:Author note:
Human Factors in Information Technology Assignment_1
1HUMAN FACTORS IN INFORMATION TECHNOLOGYProviding a user-friendly software interface is extremely necessary for anyInformation Technology service provider. This discussion is about the problems faced by theusers in finding proper help while using complex features of Microsoft Excel.Microsoft Excel, being one of the core products of the Microsoft Office package,needs to upgrade its Help Support system. Millions of people use this product on a dailybasis. It is widely used in industrial and educational purposes for data storage, complexcalculations, extracting graphs and what not (products.office.com, 2017). New or amateurusers must be guided properly in this context to avoid confusion and their fear of complexity.For easy understanding of the accessible Excel tools like functions, charts and macros,Microsoft must take proper initiatives. With the advancement in application interfaces and services, one would expect a moresophisticated helpline option from Microsoft. However, the HELP option provided byMicrosoft is still in its early slumber. The Microsoft Office forums are loaded with questionsand confusions put up by millions of users. Sometimes it takes up an eternity to load up andconnect online. This shows the incompetency of the HELP option. The Nielsen's TenHeuristic Principles and the Data-Entry rules from Interface Design Guidelines of HumanComputer Interaction (HCI), recommend the earliest offering of help with proper diagnosisand solutions (McMillan, Morrison and Chalmers, 2013). To strive out of this, Microsoft Help assistants must be prompt in the right analysis ofdifficulties or errors and provide solutions. Customer feedback options must be enhanced.Algorithms should be implemented to keep track of the most frequently searched doubts. Thiswould later help the organization in developing the updated versions. Apart from the textualguidance present currently, audio and video modes of tutorial should be provided forbeginners.
Human Factors in Information Technology Assignment_2

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