Human Factors and Their Impact on Workplace Performance in Healthcare Provision

This report analyzes the impact of human factors on work performance in healthcare provision. It covers the categories of human factors and their relationship to work performance and their effect on quality and safety in healthcare provision.

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INTRODUCTION
Human factors are disciplines that deal with interpreting human interaction with objects
of a given system to achieve the well-being of the humans thus resulting in better performance of
the system in whole(Phillips, Stalter, Dolansky, Lopez, 2016). It comprises of human weakness
and strengths to aid in system development, the firm activities and environment, and tools,
equipment and technology required. Human factors also influence the firm’s training processes
and the firm’s materials that aid the performance of the firm in its day-to-day
activities(Sherwood, Barnsteiner, 2017). On the other, work performance is the measure of
employee’s effectiveness in their daily operations whereby it measures the quantity and quality
of work as per the terms and conditions of the employer
Human factors comprise of work factors, environmental, organizational, and human and
individual characteristics which has an impact on the performance of employees which can
impact safety on people’s health(Mcfadden,stock, Gowen, 2015). Putting into consideration
work performance, human factors without forgetting the well-being of patients regarding safety
and quality will boost a better service to patients and have a better working condition.
In this report will help to understand the impact of human factors on work performance
where critical analysis between them whereby safety and quality are achieved in healthcare
provision. Healthcare provision is the act of allowing processing of health action and processes
whereby contributions such as staff, equipment, money, and drugs are combined to aid in the
process. To achieve health care provision, human factors have to analyzed thoroughly to achieve
workplace performance in healthcare provision in any given organization such as clinic or
hospitals(Patel et al,2015). The report aims to clearly define and explain the aspects of human
factors and their connection to workplace performance in healthcare provision together with its

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impact on work performance that can lead to better systems effectiveness and efficiency that will
result to safe health practices and a better life. The report covers the human factors and its
relationship to workplace enforcement where the categories of human factors and their
relationship to work performance and their effect on quality and safety in healthcare provision.

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Human Factors and Its Relationship to Workplace Performance Enforcement
As stated earlier, human factor comprises of work factors, environmental, organizational,
and human and individual characteristics that have a direct impact on behavior or the morale of
the employee in the aid in his/her duties meaning that human factors have a significant effect on
overall performance of the business in general. The human factors can be categorized as either
hard factors or soft factors(Vaughn et al, 2014). The hard elements (technical) deals with process
control and its improvement while soft factors deal with customer needs, the supplier needs
education and training, workforce, group work, and executive support. The following categories
of Human element show the impact they have on workplace performance in leadership for
quality and safety in healthcare provision.
The Job Factor
The job factor covers the areas where the kind of the task understudy, the capacity of the
task, working areas, the work control and the position of the procedures or instruction involved
in the job(Hignett et al,2015). The kind task differs from one organization to the other, but in this
case, we are dealing with healthcare provision. The capacity of this work or workload in
healthcare provision is enormous having health issues affect many in the world. The work
control is the mechanism the health care provision uses to meet its goal as expected. The
procedure or the institutions are rules and regulations that oversee the process of healthcare
provision. The job factor has a vast impact on workplace enforcement is concerned. The job to
be done by an individual in any given firm, in this scenario health care, should be defined to
point out what is required of the employee(Taylor et al, 2014). The work should be shared

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according to depending on the kind of work available in the healthcare center. The capacity of
work that an employee can handle in a given time should not be extended making the worker do
more job than what he/she is capable of doing(Ogric et al, 2015 ). Having the doctors or nurses
in the healthcare the work for many others rather than the appropriate time can result in a lot risk.
The doctor may administer the wrong medications to the patient while the nurse may not fully
follow the instruction of the doctor. The working area in the job factor defines the nature of the
workplace. How is the workplace is positioned to favor the working abilities of the employee and
how the firm is making sure that the employee is working on a conducive environment. In the
case of healthcare provision, the clinic or the hospital should provide the employees, for
example, those who do the cleaning the ties should be equipped with the gloves, masks, and
better equipment to protect them from infections and make their work easier. The work control
and process flow are where that activity in the firm is organized in the manner that they follow a
given procedure(Appelbaum et al ,2016). The process should flow in stages having a particular
method followed from the first to the last. In the healthcare scenario, the patient cannot be given
the medicine where he/she has not been to the doctor for checking of his/her disease. Finally,
procedures and instructions are the terms and conditions that drive the flow of a process in a
given institution. In the case of health care, there should be a mechanism whereby everybody is
aware of what is expected of them. The nurses should differentiate their work from the work of
the cleaners.
The individual Factor
The individual factor mostly concentrates on personal characteristics such as attitude,
personality, skills, and competence. One opinion is the act of feeling toward something that is
primarily created in one mind and can change as time goes by. Having an employee with a right

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attitude toward the organization will lead to better performance of the employee thus the riving
to better services and product provision. In health provision sector, having employees with a
right attitude and image of their organization they will have a sense of belonging to this sector. It
will lead to these employee doing their work to their best. For instance, the nursing will handle
the patients with care and love whereas the support staff will carry out their duties to their best
possible manner thus leading to an improved workplace performance enforcement, safety, and
quality healthcare provision. The employee's personality is a crucial thing to consider when
hiring an employee. The personality is different from the attitude the in a way that attitude can be
changed, but you can not change personality. Having workers with positive character toward
work in the health sector will enable workplace performance, safety, and quality services in the
sector. Having nurses with the personality of loving, they will extend this activity to the patients
thus serving them in the best way possible thus increasing quality and safety in the
sector(Pronorost et al, 2015). The act having competence workers in the firm leads the to
improved good and services provided as they have the qualified for the occupations. Competency
enables workplace performance enforcement as competence workers s will make little the stakes
in their work thus leading to better performance. In healthcare, qualified and experienced
workers such as doctors will treat the patients as supposed and in the right time. It will result in
quality and better safe services to patients. The skill is the ability earned through training in a
given time. Having employee with added skill makes the firm to have better worker thus leading
to better service and goods provision. Training acts as a motivating factor where the employee
gets a chance to improve their skill through practice(Martin, Mckee, Dixon-word ,2015).
Training in health ca are sectors enables nurses and doctors to acquire new skills are to acquire
new ideas in the health sector. The training session may arise when the is a new concept in the

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health sector such a when there is a rise of a new medicine or disease where there is need of
training to expose them to the original ideas involved. It will enable the patients to receive proper
medication from the doctors and nurses thus quality, and safe medications are given to them.
The organization Factor
This concern the general view of the firm such as leadership, communication, resources
available, the culture of the workplace and work pattern. Its leadership directly drives the
performance of every firm. The management in the organization should be the role model of
another employee in the strive to achieve the business goal. Workplace performance enforcement
should be the goal of every manager in the firm. The administration should make sure that they
hire the right employee and they are working as per expectation. They should also make sure that
the employee is working in better conducive areas and encourage the workers to undertake
training to gain more skills(Merril, 2015). The management will also ensure that resources of the
organizations are not misused or embezzled. Better leadership in health care center ensures that
services of high quality are provided and in a safe manner. The management, for example,
should fire that employee in the health sector who does not work per terms and conditions in the
industry. Communication is also a factor in this area. It enables the firm to get feedback from the
employee or the outside world such as customers, suppliers and even the government. Having a
forum where the employee and the outside world can reach to the organization in the fastest way
possible helps the management to access feedback from them in the right time for action to be
implemented before its too late. It will enable the firm to provide better services and goods at the
right time and manner. In the health sector, communication is a critical factor to consider.
Having poor contact in the health sector can be accompanied with a lot of risks such as death and
serious health complication. The doctors and nurses should provide communication in the

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languages that the patient will understand. If there is a language barrier among them, the
workplace would be a problem to implement as the parties cannot communicate as supposed. It
can lead to poor quality services, and the safety of patients would be in question. The health
sector should have a help desk where the patients can be assisted in the language that they
understand best. It will enable and support quality and safe service provision. Also,
communication between workers is vital things so as the process of the healthcare center can run
smoothly reducing the error from happening. Resources available in every firm can predict the
nature and productiveness of the firm. Having enough resources to run firm activities has many
advantages. The firm can pay its employee on time, have better working areas, better equipment,
a necessary product for the process are readily available thus resulting to improved attitude on
employees, better services by having competence employee. In healthcare provision, resources
are vital features to have. Having resources will enable the health center to have better
equipment, medicines and they will be able to hire better employees such as doctors and nurses.
It will allow the health center to offer quality and safer services to patients(Sexton et al, 2014).
The resources will also allow health care centers to enforce performance by hiring highly
qualified employees. Finally, we have a work pattern and culture of the business. Work pattern is
the way the company carries its activities while the culture of the company is the practices of the
industry that has been in a given company for a given period. Having positive work patterns and
better business culture such involving the employee and members of the public in decision
making will lead to better decision making thus leading to quality and safe service provision and
will aid in the workplace performance.

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Human factors have a significant impact on the workplace performance enforcement and
the quality and safety provision in any given firm. Human factors are categorized as job factor,
individual, and organization factor. All these factors have an impact on work performance
enforcement in health care and aid in the provision of safe and quality services(Tsai et al, 2014).
All these categories of human factors can be broken down, and analysis their implication on
work enforce giving relevant examples. Health care provision includes the act ensuring services
are available in these sectors through proper identification of human factors and coming up with
them to make sure these factors assist in workplace performance that will result in quality and
safe service provision in the health sector.

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