Role and Purpose of Human Resource Management in Service Industry

Human Resource Management
for Service Industries (Unit 9)
Task 1

 Human resource department of any organization is developed to
benefit the most valuable asset of the company who are the
employees or the staffs of the organization Hilton hotel currently has
more market share than its fiercest rival in the industry Marriott
International in the UK. This is due to the effective and quality
services produced for the guests during their stay in the hotels. The
hotels and resorts of the organization possess services like spa,
fitness room, barber shop and sauna rooms apart from the
restaurants.
Introduction:

Analyse the role and purpose of Human
Resource Management in a selected
service industry (Hotel, Restaurant...):
 HRM has various functions like staffing
and looking after the issues and
performances of the employees.
 Human resource management of Hilton
Hotel also take cares of the employee
policies and payment issues (Armstrong
and Taylor, 2014).
 HRM looks after the functions of
recruitment, training and development of
the staffs in an organization.
 HRM of Hilton Hotel is hugely responsible
for bringing out the best potential of the
employees.

 Purpose of Human Resource management
is to create a positive environment in the
workplace for the employees.
 The objective is to establish a quality
employee management system
 Initially, the objective of the HRM is to
recruit the most sophisticated and qualified
employees in the organization.
 After that, the chosen employees are
clarified about their job role in the hotel
industry
 Adequate training and development
programs are set up for employees.
 HRM of the Hilton hotels also look forward
to mitigate any employee issue.
 The issues involve payment problem,
performance problems and communication
issues.
Purpose of Human Resource
Management: