Human Resource Management - Holiday

HUMAN RESOURCE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2............................................................................................................................................1
3.1 Job description and person specifications........................................................................1
3.2 Selection process of different service industries businesses............................................3
TASK 3............................................................................................................................................4
4.1 Contribution of training and development activities........................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Human resource management refers to strategic approach to an effective management of
company so that staff members will help business in gain competitive benefit. The main purpose
of human resource management is to enhance performance of employees in the service. It is
practice of hiring, deploying and also managing employees in company. This present report is
based on Holiday Inn Hotel and it was establish in year 1952. It is American Brand of hotels and
also subsidiary of the InterContinental Group. Under this mention report will be discussed about
purpose and roles of Human Resource Management in hotel industry. Current state of the
employment relation in hotel sector will be mention in given report. There will be discuss about
process of selection of various service industry business.
TASK 1
Covered in PPT
TASK 2
3.1 Job description and person specifications
Job description- It refers to document that helps in define general task, duties and the
responsibilities of position. It is written and broad statement of particular job, based in findings
of job analysis (Armstrong and Taylor, 2014). Under this includes duties, purpose, scope,
responsibilities and the working situations of job with title, designation, name of an individual of
person to whom staff members reports.
Job Description
Organisation: Holiday Inn
Division: Human Resource Department
Job Title: Human resource manager
Job Location: London
Working conditions : 8 Hours
Job Summary
Holiday Inn Hotel is very prestigious hotel in world. We are looking for the Human Resource
manager for our London Branch. They should be well knowledge and skilled to manage the
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hotel operations in a better way.
Role
1. Hire staff.
2. Provide training and development programs to new and existing employees.
3. Resolve conflicts.
4. Monitor and control the business activities.
Person specification- It is description of skills, knowledge, qualification, experience and
some of the other attributes which candidate should be possess to perform job duties. In addition
to this, specification should be derived from job description and forms foundation for recruitment
procedure (Bailey and et. al., 2018). Under this, skills of job person should have in context to
finish task of position that is provided through firm. The person specification can be outline on
the basis of educational needs, training experience and personal qualifications which an
individual should possess.
JOB SPECIFICATION
Organisation: Holiday Inn
Job Title : Human Resource manager
Qualification – MBA (Human Resources)
Essential Criteria:
 Better knowledge about the legislation.
 Managing employee relations.
 Handle complex situations
Desirable criteria:
 More than 2 years experience
 Better communication and problem solving skills.
CURICULAM VITAE
Curriculum Vitae
Name: Jane Chill
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Address : 7th Street, London, UK
Phone No. - 487456785
Profile summary:
I want to work in a company where I can enhance my skills and get some knowledge.
Specialisation:
 Hiring staff
 Training and development Implementing plans
Educational qualification: -
 Bachelor in Commerce. (B.com) Masters in Business administration (MBA in Human Resource)
Declaration:
I hereby declare that all information given by me is correct.
Date: 24 November, 2018
Place:
Signature:
3.2 Selection process of different service industries businesses
Selection process refers to picking right candidate with better capabilities as well as
qualifications to fill vacant job positions at workplace. Main aim of selection process is to hire
the capable candidate which can be match with job description offer through company and
proving candidate with effective position with in firm (Bratton and Gold, 2017). The selection
process of every company is different from the each other. There is a comparison among the
selection process of Holiday Inn and Hilton hotel.
Selection process of Holiday Inn mention below:
Interviews- In hotel industry, interviews are common and these are helpful in check the
technical as well as soft skills for particular job. Interviews can be in the form of panel, one to
one and group.
Presentation- At the time of selection, chosen candidates are asked to provide the
presentation in front of interviewer. In selection process, most necessary part is presentation
skills and managing consumers (Baum, 2016).
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Tests- In context to know about technical knowledge of selected candidate for particular
job, Holiday Inn hotel conduct the written tests. On the other hand, company can take the
situation tests under which they observe behaviour of person on the basis of given situation and
check the ability to face that situation.
Psychometric tests- It is regarded as effective tool and helpful to analyse behaviour and
personality traits of candidate. In this, psychometric test is helpful in examine behaviour as well
as personality of candidate that it can fit in proposed job or not.
Selection process of Hilton hotel is different from the Holiday Inn hotel. The selection
process of Hilton hotel starts from with the aptitude test after then it conduct the group
discussion in which the interviewer give a single topic and candidates give their opinions about
that. Through this, interviewer know about the opinions of candidates. On the basis of group
discussion, Hilton hotel selects some employees. After then, hotel provides training to them and
after then take the final interview (Jackson, Schuler and Jiang, 2014).
TASK 3
4.1 Contribution of training and development activities
Training and development are the main part of human resource and these are regarded as
best assets which can help in improving skill of staff members of firm. Training and
development is helpful in improving skills of current and future performance of employees
through enhancing ability of staff members to perform by learning. Training is related to
improving specific skill and development is related to overall grooming of employees. The
human resource manager of Holiday Inn hotel provide the training and development to
employees so that their skills can be enhance, they can be motivated and focus on enhancing
productivity of company. In addition to this, contribution of the training and development
activities mention below:
Enhance organisation performance- For Holiday Inn hotel, training and development
are important as it will assess firm to acquire effective performance for long period of time. It
will be helpful in reduce the efforts as well as time of company.
Organisational culture- In hotel, training and development are helpful in develop an
environment of development and diversity (Brewster, Chung and Sparrow, 2016). Through this,
company can develop the better learning culture at workplace.
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Determining weakness- Many staff members which have some weakness in company.
Training is helpful in permit them to strengthen those skills and make them improve. On the
other hand, development program is helpful in bring all staff members to high level so that they
can have same knowledge and skills. It will helpful in minimize weak links with in firm so that
they can perform their tasks in an effective manner.
Improve morale and satisfaction of employees- Holiday Inn hotel make investment in
conducting the training programs for employees. Training helps in develop supportive workplace
for employee. It will be helpful in make improvement in performance of employees and along
with this their motivational level will be enhanced in an effective manner (Riley, 2014).
CONCLUSION
It has been concluded from the above mention report that human resource management is
helpful in managing the activities and enhance productivity of company in an effective manner.
The Holiday Inn company hire the staff members on the basis of their knowledge and
capabilities. Under this mention report studied about the human resource plan for forecasting the
demands and supply of the manpower at workplace on vacant job positions. Contribution of the
training and development related activities to effective operation of hotel industry has been
discussed in mention report.
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REFERENCES
Books & Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bailey, and et. al., 2018. Strategic human resource management. Oxford University Press.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Baum, T. ed., 2016. Human resource issues in international tourism. Elsevier.
Jackson, S. E., Schuler, R. S. and Jiang, K., 2014. An aspirational framework for strategic human
resource management. The Academy of Management Annals.8(1). pp.1-56.
Brewster, C., Chung, C. and Sparrow, P., 2016. Globalizing human resource management.
Routledge.
Riley, M., 2014. Human resource management in the hospitality and tourism industry.
Routledge.
Online
The Importance of Training and Development in the Workplace. 2018. [Online]. Available
through: <http://2020projectmanagement.com/resources/project-management-training-
and-qualifications/the-importance-of-training-and-development-in-the-workplace>.
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