Human Resource and Organizational Development PDF

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HUMAN RESOURCE ANDORGANISATIONDEVELOPMENT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK 2............................................................................................................................................3TASK 3............................................................................................................................................5TASK 4............................................................................................................................................6TASK 5............................................................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................9
INTRODUCTIONOrganisation development helps in bringing effective growth of the business for longer period. Itincreases the effectiveness of an organisation with help of human resource as it manage thebehavioural aspects of the people working in an organisation(Human resource and organisationaldevelopment, 2019).Present study is based on the company New Space Hotel that is a five starhotel located in Toronto. There are 360 employees working in the hotel and several indirect staff.Study includes developing plan for improving the effectiveness of Hotel's client facing staff andimproving management of Customised Weddings and conferences in many ways. Further hotelhas used different steps before deciding suitable interventions for the Team and details of thechosen interventions for building the team is also given in the report. Report also includesdifferent key levels for choosing intervention in the plan and ways to sustain the effectiveness ofthe OD interventions. There are various career program for integrating learning and developmentstrategy, so at the end importance of these career programs for employees and organisationaldevelopment have been explained in the given report(Wilton, 2016).TASK 1Developing plan for improving the effectiveness of Hotel's client facing staffDeveloping plan is as follows:-While developing the plan to improve the effectiveness of Hotel's client it is necessary toidentify the problems that clients are facing during the services offer to them and buildtrust by listening to there problems. Having clear idea about the problems client face canhelp in getting awareness about the actual issues and further right steps can be taken toovercome them(Analoui, 2017).For the same it is necessary to collect the information and identify that an intervention isrequired or not. As the hotel is facing bad occupancy rate so management have to makeimprovement in it so that this can be overcome in near future. Clients complain regardingstaff services is a major issue so different intervention technique can be applied to makeit solve. If staff is skilled and is able to solve problems of all the clients than this willincrease the efficiency of the New space hotel(Nieves & Quintana, 2018).Different resources are require to make the clients satisfy and employees have to betrained so that they can use these resources and their interpersonal skills to solve various1
problems and have a proper team management. For the same management have tomonitor there employees and time to time provide them training to develop thereskills(Nolan & Garavan, 2016).The most important issue that was analysed by project manager was that the managementis not providing a systematic training to there staff members that is the reason they arenot aware about there duties and taking thinks for granted. Training programs have to bearranged so that there staff members are aware about the team work and use therepersonal skills to communicate properly with the members and also withclients(Nankervis & et.al.,2016).Staff have to work patiently and take feedback from the clients to know thereexpectations so that clients get influenced and can become loyal towards the servicesprovided by New space hotel. To improve employees problem solving skills they have betrained well by involving them in different activities and give them different tasks whichthey have to complete on time. This will also help them to learn the ways of managingtime.All the team members have to work in coordination and a proper communication betweenthe members of the team can lead to effective team building. For this training must begiven so that employees leadership development can be seen(Anstey, Fletcher & Walker,2017).At the end a close monitoring is essential that the intervention have resulted in someimprovement or not. If not then different strategy should be implemented to have positiveoutcomes and bring new opportunity for the Hotel.Improving management of Customised Weddings and conferencesNew space hotel is facing management issues related to Customised Weddings andconferences. Here are some ways to improve it:-Professionals can be hired to improve in the management of the events. Experienced teamleaders can make efforts to bring optimum results.Resources can be utilised in right direction and proper planning is require to make theevent successful. For the same identify the overall budget and people to be involved from2
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