Hilton hotel Human Resource Development: Assignment
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Added on 2020-10-04
Hilton hotel Human Resource Development: Assignment
Added on 2020-10-04
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Human ResourceDevelopment
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Comparison between several learning styles........................................................................11.2 Concept of learning curve and significance of learning transfer at workplace.....................31.3 Importance of learning styles and theories while planning or designing sessions................5TASK 2............................................................................................................................................62.1 Comparison between requirement of training for staff at various levels in an enterprise....62.2 Benefits and drawbacks of training.......................................................................................72.3 Systematic approach for planning training event..................................................................9TASK 3..........................................................................................................................................103.1 Evaluation form for understanding usefulness of training and feedback about the trainer.103.2 Assessment by analysing the responses towards evaluation form......................................103.3 Reviewing how successful evaluation form........................................................................11TASK 4..........................................................................................................................................124.1 Role of government related with training, development and lifelong learning..................124.2 Development of competency movement and its impact on public and private sector........124.3 Contemporary training initiatives by government for contributed to personnelmanagement..............................................................................................................................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONHuman resource development is a term which means enhancement of employee’slearning, skills and knowledge with the help of different modes of development. In fact, it isessential for the enterprise to pay full attention on the growth of their workers as most of theactivities are managed and regulated by them (Altman, 2010). Hilton hotel is an Americanmultinational hospitality organization which manages or franchises large number of portfolio ofhotels and resorts that was found by Conrad Hilton in around 1919. This assignment is going tohighlight HR policies of broad portfolio of Hilton hotel which includes almost 5000 propertiesconsist of nearly 8,25,000 rooms in around 103 nations or territories. Main objective of thisreport is to show the significance of learning at workplace and various methods that will beadopted by organization for enhancing personality of employees because they are responsible todeal with clients. Along with this, they are also going to analyse the requirement of training anddevelopment needs at different levels and its advantages or drawbacks for the staff members.Later, role of governing bodies towards implementation of training programmes is also outlinedin the project along with the benefits of competency movement for overall corporate world. TASK 11.1 Comparison between several learning stylesHilton is having a broad portfolio with almost 5000 plants in around 103 countries andsucceeded in attracting millions of clients because of their effective strategies (Sabato andWilson, 2010). According to entrepreneur of Hilton hotel, employees are key to success becausethey are the final dealers. Therefore, their main focus is on development of their staff membersby implementing several number of plans or policies such as conducting training anddevelopment sessions for personality development, using numerous of learning styles, etc.However, there are number of scholars coming with different ideas for enhancing the knowledgeof employees at workplace. Thus, two effective learning styles which are used by managerialteam of Hilton hotel are described as follows:- Kolb's learning style: - This theory is coined by David Kolb in the year 1984 which is awell-known acquiring cycle which argues that an individual may gain knowledge byexperiencing different things (Battisti and Perry, 2011). In fact, this approach depends upon fourfactors such as concrete experience, active experimentation as well as reflective and abstractconceptualisation. According to this learning style, employees of hotel acquire numerous things1
by accomplishing various activities in order to gain knowledge from every field of anorganization for example; management of employees from HR department, accounting skillsfrom finance team, marketing learning from selling division. Hence, it has been understood that“Job rotation” is a perfect example for this theory because by rotating job of an individual theymay able to experience various things. Honey and Mumford learning style: - This theory is proposed by Peter honey and AlanMumford by get motivated with kolb's learning cycle. According to this approach, an individualmay gain knowledge by various learning styles that means a child is naturally an activist,pragmatist, reflectors and theorist. In fact, as per this model, an individual may adopt any of toolsfor improving their learning (Blackburn, Hart and Wainwright, 2013). Basically, everytechniques have their own way of acquiring knowledge which is explained as follows:- Activist: - According to this technique, an individual gains learning by performing his/herjob role in an enterprise for experiencing things.Theorist: - Learners who believe in this approach obtain knowledge by reading facts orfigures as well as involve in acquisition process.2Illustration 1: The Kolb Learning Cycle(Source: Parkes, 2015)
Pragmatist: - Persons using this tool relates whatever they have executed with reality forcomparing. Reflector: - Employees improve their skills or learning by observing or watching relevantthings like continuously considering what is happening. (Source: - Hamilton, 2010)By concluding this, it has been analysed that both the theories are appropriate and usefulapproach used by managerial team of Hilton hotel for encouraging their employees towards self-improvement and knowledge gaining (Bridge and O'Neill, 2012). 1.2 Concept of learning curve and significance of learning transfer at workplaceLearning is very for the development of employees internally and externally by usingappropriate plans or strategies. Hilton is a famous group in hotel industry because of theirattractive themes and impressive interior with qualitative products for capturing the attention ofmillions of visitors. Their main objective is to groom their employees with the use of effectivemethods in order to perform own job role in an appropriate manner. Learning curve is a termwhich shows the performance of employees by proper monitoring process and comparing it withtotal output of an organization. Actually, main objective of this curve is to identify the rate of3Illustration 2: Understanding learning styles
individual’s development in acquiring or experiencing new skills. Managers of Hilton hotelneeds to implement this policy for enhancing knowledge of their staff members by propermonitoring process because it helps in determining their progress level (Carraher and Paridon,2015). However, it is a concept that depicts relationship between cost and output in a graphicalform within given time period for representing repetitive task of subordinates. Therefore, it is anappropriate mode which is adopted by number of companies for understanding the performanceof employees at workplace. (Source:- Dewey, 2011)“As per above graphical representation it has been analysed that performance of anindividuals shows with the help of this curve.”Learning is indispensable for the development or growth of entire association because itencourage entire staff members towards their personal and professional goals or objectives in adefined time period (Gronum, Verreynne and Kastelle, 2012). In fact implementation ofacquisition programmes is very beneficial for employees as well as supervisors and off-courseoverall corporations in various manner. Thus advantages of learning is described as follows:- 1.Benefits for employees:-Personality development of staff members helps them while seeking attention ofdifferent clients.Improvement in their lifelong learning.4Illustration 3: The Learning Curve
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