Human Resource Management : management development techniques

Human ResourceHuman Resource
ManagementManagement
Submitted to:Submitted to:
Sir Khasif AliSir Khasif Ali
Submitted by:Submitted by: GROUP NO.05GROUP NO.05
 MUHAMMAD AHMEDMUHAMMAD AHMED
 TAIMUR UMARTAIMUR UMAR
 ASADULLAHASADULLAH
 AWAIS RAFIAWAIS RAFI
UNIVERSITYUNIVERSITY OF SAHIWALOF SAHIWAL
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Table of ContentsTable of Contents
EXECUTIVE SUMMARYEXECUTIVE SUMMARY
 STATEMENT OF PURPOSE
 PRODUCT SERVICE AND TECHNOLOGY
 VISION, MISSION AND CORE VALUES
 ACKNOWLEDGEMENT AND DEDICATIONS
 HIERARCHY OF PTCL
CHAP 1: INTRODUCTION OF PROJECTCHAP 1: INTRODUCTION OF PROJECT
1 INTRODUCTION OF PTCL
2 HISTORY OF PTCL
3 HISTORY CHART
CHAP 2: FINDINGS OF TRAINING & DEVELOPMENTCHAP 2: FINDINGS OF TRAINING & DEVELOPMENT
2.1 TYPES OF EMPLOYEES AT PTCL
2.2 TRAINING INSTITUTE
2.3 TYPES OF LOCAL TRAINING
2.3.1 TRAINING STAFF
2.4 CAREER PLANNING & DEVELOPMENT
2.4.1 SCHOLARSHIP STUDIES
2.4.2 EDUCATIONL LEAVE
2.4.3 PRIORITIES FOR FORMAL EDUCATION
2.5 MANAGEMENT DEVELOPMENT TECHNIQUES
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2.6 Psychological Tests & Assessments
CHAP 3: ANALYSIS OF HR-PRACTICES AT PTCLCHAP 3: ANALYSIS OF HR-PRACTICES AT PTCL
3.1 HRM PLANNING AND WORKING3.1 HRM PLANNING AND WORKING
3.1.1 HR STRATEGIES
3.1.2 HRM PLANNING
3.2 RECRUITMENT
3.2.1 RECRUITMENT PROCEDURE
3.2.2 RECRUITMENT METHODS
3.2.2.1 INTERNAL RECRUITMENT
3.2.2.2 EXTERNAL RECRUITMENT
3.2.3 QUOTA SYSTEM
3.3 SELECTION
3.3.1 SELECTION CRITERIA
3.3.2 INTERVIEW METHODS
3.3.3 FORMAT OF JOB DESCRIPTION
3.4 PAY SCALES & OPPORTUNITIES
3.4 COMPENSATION
3.4.1 FINANCIAL REWARDS
3.4.2 NON-FINANCIAL REWARDS
3.4.3 LEAVE POLICY
3.4.4 MEDICAL BENEFITS
3.5 PERFORMANCE APPRAISAL
3.5.1 PERFORMANCE APPRAISAL METHOD
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EXECUTIVE SUMMARY:
The goals of this project will be presented in this executive
summary with summarized pieces of information about specific
activities i.e. Training & Development regarding Human resource
department of PTCL.
STATEMENT OF PURPOSE:
This project aim at presenting the studies of Human Resource
Activities carried out in PTCL but the main focus is on Training &
Development of employees working at the particular organization.
PTCL is one of the biggest organizations in Pakistan and the main
area in which this organization deals is providing valuable services
to its customer regarding telephone services, mobile services,
internet services, DSLs, and Information Technology prospective to
the whole Pakistan within four provinces as well as Azad Jammu &
Kashmir.
INTRODUCTION:
Pakistan Telecommunication Company Limited (PTCL) is the
largest telecommunication company in Pakistan. This company
provides telephony services to the nation and still holds the status
of backbone for country's telecommunication infrastructure despite
arrival of other telecom giants like Telenor, Warid, Mobilink and
China Mobile. The company consists of around 2000 telephone
exchanges across country providing largest fixed line network.
GSM, CDMA and Internet are other resources of PTCL, making it a
gigantic organization. The Government of Pakistan sold 26%
shares and control of the company to Etisalat in 2006. The
Government of Pakistan retained 62% of the shares while the
remaining 12% are held by the general public.
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PTCL is also part of the consortium of three major Submarine
communication cable networks: SEA-ME-WE 3, SEA-ME-WE 4
and I-ME-WE. In addition to wire line operations, PTCL also
provides fixed line service through its countrywide CDMA based
WLL (Wireless Local Loop) network, under the Vfone brand name.
In the cellular segment, the second largest cellular provider in
Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.
HistoryHistory
From the beginnings of Posts & Telegraph Department in 1947 and
establishment of Pakistan Telephone & Telegraph Department in
1962, PTCL has been a major player in telecommunication in
Pakistan. Despite having established a network of
Enormous size, PTCL workings and policies have attracted regular
criticism from other smaller operators and the civil society of
Pakistan.
Pakistan Telecommunication Corporation (PTC) took over
operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act
1991. This coincided with the Government's competitive policy,
encouraging private sector participation and resulting in award of
licenses for cellular, card-operated pay-phones, paging and, lately,
data communication services.
Pursuing a progressive policy, the Government in 1991, announced
its plans to privatize PTCL, and in 1994 issued six million vouchers
exchangeable into 600 million shares of the would-be PTCL in two
separate placements. Each had a par value of Rs. 10 per share.
These vouchers were converted into PTCL shares in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance
formed the basis for PTCL monopoly over basic telephony in the
country. The provisions of the Ordinance were lent permanence in
October 1996 through Pakistan Telecommunication
(Reorganization) Act. The same year, Pakistan Telecommunication
Company Limited was formed and listed on all stock exchanges of
Pakistan
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PTCL launched its mobile and data services subsidiaries in 2001
by the name of Ufone and PakNet respectively. None of the brands
made it to the top slots in the respective competitions. Lately,
however, Ufone had increased its market share in the cellular
sector. The PakNet brand has effectively dissolved over the period
of time. Recent DSL services launched by PTCL reflect this by the
introduction of a new brand name and operation of the service
being directly supervised by PTCL.
Last Year, in middle of 2005 Government of Pakistan had decided
to sell at least 26 percent of this company to some private agency.
There were three participants in the bet for privatization of PTCL.
Etisalat, a Dubai based company was able to get the shares with a
large margin in the bet.
Last year when Government was going to privatize the company
there was country wide protest and strike by PTCL workers. They
even disrupted Phone lines of some big Government institutions
like Punjab University Lahore and many lines of public sector were
also blocked. Military had to take over the management of all the
Exchanges in the country. They arrested many workers and put
them behind bars. The contention between Government and
employees ended with a 30% increase in the salaries of workers.
There have been various changes in the company due to
privatization. Such examples include the VSS (Voluntary
Separation Scheme for its employees), ERP (SAP based),
restructuring, B& CC (Billing and Customer Care Software) etc.
Another seemingly minor change was change of brand identity
(logo) that will present PTCL's new face after privatization, with
greater focus on customer satisfaction and bringing about of new
advancements in telecom for Pakistani consumers.
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