Human Resource Management at BT Group

This assignment delves into the crucial role of human resource management (HRM) within BT Group. It examines various HRM practices implemented by the company, including recruitment and selection methods, employee training programs, compensation packages, and adherence to employment legislation. The document analyzes how these practices contribute to creating a positive work environment, enhancing employee productivity, and ultimately driving organizational success.

Human Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
P1 Purpose and the functions of HRM, applicable to workforce planning............................1
P2 Strength and weaknesses of various approaches to recruitment and selection.................3
TASK 2............................................................................................................................................4
P3 Advantage of various HRM practices within an organization for both the employer and
employee.................................................................................................................................4
P4 Effectiveness of different HRM practices in term of increasing organizational profit and
productivity.............................................................................................................................6
TASK 3............................................................................................................................................7
P5 Values of employee relations in respect to influence HRM decision making..................7
P6 Key elements of employment legislation and the impact it has upon HRM decision making
................................................................................................................................................8
TASK 4............................................................................................................................................9
P7 Application of HRM practices in a work related context..................................................9
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................13

INTRODUCTION
Number of people work in a business organization; effective management of all those
workers and their performance is called as human resource management. It plays vital role in
company for managing entire activities of employees which lead in achieving the positive
outcomes. In this concept, manager of company takes various decisions and also put their efforts
to manage worker’s actions which help in attaining the set goals and objectives in appropriate
time frame (Arrowsmith and Parker, 2013). HRM helps in enhancing the performance level of
workers by influencing them to execute their activities. By this, they easily attain positive results.
Current assignment discussed about BT Group which is a British telecommunication company in
the UK. It provides subscription television and IT services to its customers. This report discussed
about various functions and purposes of HRM with its practices. Along with this, major elements
of employment relation are also mentioned which help in improving the overall performance
level of company. In addition of this, various applications of HRM practices are also discussed in
this report.
TASK1
P1 Purpose and the functions of HRM, applicable to workforce planning
Human resource management play an important role in every business organization
which helps in managing all activities of the workers in an effective manner. With the help of
this, company attains set goals and objectives. Along with this, it also helps in retaining
employees for a long period of time. In this context, manager also plays a vital role to offer
positive and safe working environment to their employees so that they can easily perform their
duties and job. In this, manager also recruits capable candidates for accurate job at the right time.
It helps in creating a positive working environment which motivates as well as encourages
employees to perform their work in the most effective manner (Baluch, Salge and Piening,
2013). Further, purpose of HRM concept is to effectively make recruitment process which leads
in getting skilled workforce within organization. In this context, some HRM practices are as
follows: Hard HRM: In this, company treats their employees as an essential element as they help
in performing the business activities in order to improve overall performance level at
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workplace. In this, main aim of manager is to make recruitment process effective which
leads in attaining better outcomes and at the same time, also retain their workers for a
long period of time.
 Soft HRM: This practice differs from hard HRM approach in which company sees that
their employees are major as well as important assets. With the help of this, they easily
execute all business activities in an effective manner and also, attain the set goals and
objectives.
Along with this, major functions of HRM performed by BT Group are as follows: Workers compensation and benefits: It is important for the business organization to offer
fair as well as equal treatment and benefits to its workers so that they will get motivated
and perform their tasks effectively. By this, company easily attains the competitive
advantage in an appropriate manner. In this context various factors like minimum wages,
fair pay and so on which include by manager at the time of formulating effective
compensation for their workers (Caligiuri, 2014). This helps in increasing the employee’s
commitment towards the job and their tasks in order to attain competitive advantage in an
effective manner. Development of workers: It is also in effective function of HRM, in which manager
organize training and development programs for their workers which helps in making
them able to perform their roles and responsibilities of the job. The main benefit of this is
to enhance employee’s morale and creativity which helps company to offer new and
innovative products and services to its customers (Collins, Zhu and Warner, 2012). With
the help of this, company attain ling them benefits in appropriate manner.
 Recruitment, selection and planning of manpower: In this, manager determines the
worker’s needs at workplace. By this, they easily enhance their performance level and at
the same time, undertake an appropriate recruitment process to select capable candidates
in order to fill vacant place at workplace.
All these are the important functions of HRM which helps in executing as well as
implementing all activities within BT groups. With the assistance of this, selected firm can gain
maximum profitability.
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P2 Strength and weaknesses of various approaches to recruitment and selection
Recruitment is an effective process of selecting right candidate for available job. Being
one of the major function of HRM, managers of BT group develop strategy where right segment
of employee are attracted, then short-listed according to their skills and qualification and at last
selected for required position (Conesa-Zamora and et. al., 2011). This process must be
implemented in effective way in order to achieve skilled workforce that can provide competitive
advantage to the company. There are two approaches to recruitment that are practised in BT
Group. They are as follows: Internal approach of recruitment: It is implemented upon existing employees by giving
them opportunity to fill jobs higher from their current position. For this, manager
examine performance and KSA of every individual and makes an unbiased decision. Its
strength and weakness are as follows:◦ Strengths: It is cost effective in nature as existing employees do not require
orientation and induction programs. Along with money it also saves time and create
positive work environment. One of the major advantage of internal recruitment is fast
decision making. As managers are already aware about ability and skills of employee.
◦ Weakness: It fails when we talk about innovative and smart brains (Guest, Paauwe
and Wright, 2012). Also, it becomes tedious for manager to determine who is to be
given promotion. External approach of recruitment: Under this approach, company invite number of
candidates form outside the business to select best candidates to fill their vacant place.
Basically it is more effective and important approach as compare to internal recruitment
approach which helps in finding new and innovative ideas for new candidates to
complete their task in effective manner. In this context, there are some strength and
weakness of this approach are as follows:
◦ Strengths: This approach include innovative ideas at workplace which helps in
enhancing overall productivity level of the company at market place. It also save
overall cost of the company because company recruit skilled candidates within their
organization (Gurkov, Zelenova and Saidov, 2012). With the helps of this company
attract various number of customers towards company products and services.
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◦ Weakness: This theory is costly and time consuming. In this employees take more
time to knowing all the elements which negatively impact on company performance
and goodwill. It also decrease the employees morale at workplace which reduce the
effectiveness of their performance.
Selection: Selection is a process of screening various candidates that are selected at the
time of recruitment. Unlike recruitment, selection is considered negative in nature as candidates
with unqualified skill are rejected in here. This is where final decision is taken by manager after
completion of series of steps that are quite lengthy and complex to execute. If selection process
is not executed properly then it fails to deliver right candidate There are two approaches to
selection, systematic and unsystematic. They are as follows: Systematic: Here, structured approach is practised by manager where a series of
processes are completed by every individual that had applied for respective job. The task
of manager here is to thoroughly evaluate skills and abilities of every candidate and select
the best one out of all. It is widely practised and is preferred by most of the companies as
end results are effective in compare to other approaches.
 Unsystematic: Here, random approach is practised by manager where CV are selected in
unstructured manner from bunch of documents received (Hauptmann and Steger, 2013).
A series of comparison is made between skill of employees and qualities that are required
for job. Final candidate gets selected on the basis of skills he possess.
TASK 2
P3 Advantage of various HRM practices within an organization for both the employer and
employee
HRM practices are effective and important for the business organization which provide
better support to employer and employees at workplace. With the help of this, company
maintains a positive work environment as workers get motivated towards their job roles. In this
context, various HRM practices are there but the important one are as follows:
Observation and management of performance of the workers:
Workers are the important asset for every business organization because they help in
achieving objectives. Without commitment of workers, company is not able to attain better
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success. Thus, it is important for every employee to perform their work effectively which
directly contributes in overall growth of company. In this, manager plays an important role in
evaluating and examining the overall performance of workers on daily basis which leads in
improving their productivity at workplace. Along with this, manager also determines the gap
between current and actual skills of workers. if manager required to provide training to workers
so that they easily complete their business activities in most effective manner (Horwitz, 2011).
Training and development of subordinates:
The main benefit of training is to enhance workers skills and knowledge which aid in
encouraging them to perform their activities in effective manner. Along with this, it also helps in
making them able to offer better services to its customers and get better satisfaction. Further,
development of workers skills and knowledge help company to increase profitability level at
market place and also set their positive image in front of workers.
Further, HRM practice also helps in providing various benefits to employer and
employees at workplace which can be understood by some points are as follows:
Benefits to employees: Motivate workers to perform well: HRM practice is important concept which helps in
creating positive as well as healthy work environment for workers (Karmiloff-Smith and
et. al., 2015). In this fair wages and compensation must be provided to the workers so that
they get motivated which leads in attaining better results in most effective manner. Provide better training to workers: HRM practice undertake evaluation of performance
of employees. In case, manager find any kind of gap between current and actual skills
then they provide better training and development programs to fill the gap in effective
manner. Along with this, training process not only enhance workers skills but also helps
in making them creative in which they effectively some their task in appropriate manner.
Benefits to employer: Helps in creating positive as well as healthy work environment: HRM practice also
beneficial for manager in which they offer fair treatment and growth opportunities to the
worker which leads in creating positive work environment at workplace. With the help
of all this BT group attain larger market share by enhancing productivity level of the
workers.
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 Support manager in taking right decision: It is also an important benefit of HRM
practice is to make the manager aware towards the entire activities within the
organization and its department. All this helps in manager at the time of taking decision
for business organization in effective manner.
P4 Effectiveness of different HRM practices in term of increasing organizational profit and
productivity
HRM concept is important for every business organization and its management which
leads in taking best decision in effective manner. In this manager of the company improve
overall performance of the company (Kim and Bae, 2017). Along with this, employees of BT
group are important asset which make quality products and services to its customers in order to
satisfy their needs and wants in appropriate manner. Further, by using all the HRM practice
manager of the company reduce their unwanted expenditure which leads in maximizing overall
profitability of company at market place. In this context, there are some effectiveness of HRM
practices which helps in enhancing overall profitability of BT groups. All these can be
understood by some points are as follows: Training and development: This is more important aspect of HRM practices in which
manager needs to offer training programmes to their workers as per their needs. This will
aid in improving their performance level and productivity level also. With the help of this
BT group increase their profitability level. Flexible working hours: It is also important for manager to provide flexible working
hours to its employees (Park and et. al., 2014). It helps in creating positive and healthy
relation between employer and employees. It contribute in enhancing the profitability
level as well as productivity of the company at market place. Recruitment and selection: Under this, manager of the company needs to assign right
people at right place. With the help of this company improve their performance level by
enhancing workers skills and knowledge. It also helps in motivating workers in which
hey easily accomplished their targets in effective way. Measuring performance: It is also important for manager of BT group company to
assess the working performance of the employees in daily basis (Wheeler, Halbesleben.
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and Harris, 2012). With the help of this, manager reduce the chances of obstructions in
order to improve overall growth of the company.
 Motivation tools: Every workers needs to improve their performance in which manager
use various methods and techniques. With the help of this firm enhance their production
and also enhance overall profitability level of the company at market place. In this
incentives bonus, commission and many more are consider as motivational tools which
offer by company to its workers.
All these are aspects of HRM practice which create positive work environment at
workplace. By this BT group enhance their performance level and also capture lager market
share form its rivals.
TASK 3
P5 Values of employee relations in respect to influence HRM decision making
Workers are the valuable assets for every business organization to attain success at
market place. Without commitment as well as support of workers company can not operate their
activities effectively. In this context, it is important for manager to maintain and create better
relation with the workers so that they easily make right decision in more appropriate manner. For
example, if manager of the company create good relation with their workers so that they provide
better support to company in implementing any kind of changes ineffective manner. On the other
hand if manager fails in creating good relation with employees then they face various obstacles
and issues in their activities (Zhao, and et. al., 2011). So that it is important for manager to
maintain better relation with their staff members to attain positive outcomes. There are some
importance of employees relation in BT group which influence decision making process of the
company in effective manner. This can be understood by some following points: Increase workers involvement: Positive employees relation increase involvement of
workers in decision making process of the company which leads in taking right decision
and also encourage their employees towards the company. With the help of this workers
enhance their confidence level. Increase overall sales: By creating positive relation with employees helps manager in
offering quality products and services to its customers (Warner, 2014). By this company
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improve their productivity level. Along with this, manager easily understand customers
needs and requirements. As BT groups easily enhance their sales in most effective
manner. Profit maximization: As BT group company perform their task in limited time span
which leads in improving the entire revenue in systematic way. With the help of this
company increase their market share and also improve their goodwill at market place. Ability to reduce risk: Positive relation between manager and employees helps in
accepting all the challenges and find better solution to resolve entire issues and problems.
With the helps of this company easily expand their business in another countries.
 Early achievement of set targets: Maintain good relation with employees is one of the
important activity of manager of BT group company. By this they easily attain set goals
and objectives in appropriate time frame (Wagner, 2011). If all the workers work as a
team then their effectively perform their task and enhance their efficiency which
contribute in reducing the chances of arising any kind of problems among them and make
strong bonding with each other.
P6 Key elements of employment legislation and the impact it has upon HRM decision making
Legislation of employment is a body which includes different kinds of measures of
employment protection and justify responsibilities and roles of both employee and employer
towards one another. Different elements consists under this which give effect to a process of
decision making within a organisation. E.g. minimum wage act concept say that every workers
should offer a minimum wage rate so that employees should fulfil their basic needs of daily life
and this affect workers compensation packages. Important components which cover this concept
are discussed below: Anti-discrimination act: Employment legislation act is made for enhance of equality
between workers within a BT groups. As per this, Managers should not discriminate on
the basis of culture, religion, race, gender and colour. When it take place in working
environment then it decline workers morale and productivity hamper. When having no
discrimination among employees at a working environment it will create a positive
workplace and business operations completed in a very effective manner.
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 Diversity act: Major concentrate of this act remain on similarities and differences within
a workers working in a BT groups (Vo and Stanton, 2011). Various factors affect
individual behaviour like as parental status, geographical location and education this all
comes under this. Management of diversity help business in satisfying consumers needs. Data protection act: This type of act is also an effective because it ensure data processing
is complete in legal and ethical manner so that they easily keep all the relevant facts and
information in confidential. Equality act: As per this act, manager have to treat their employees in equal manner and
should not discriminate with their workers as per their gender and colour.
 Health and safety act: Under this, manager are responsible to provide healthy and safe
work environment to its workers so that they effectively perform their activities wit out
any kind of risk.
All these legislation of employment directly affect the decision making process of the
manager (Pereira and Anderson, 2012). Which leads in improving the employees performance
within the organization. So that it is important for BT group to implement all the employment
legislation to make positive image at market place.
TASK 4
P7 Application of HRM practices in a work related context
To attain set goals and objectives manager recruit best candidates to fill their vacant
position within the workplace. In this context, firm define their vacant occupation Thus,
employer tries to appoint capable people in which they have to follow some steps are as follows:
Hotel receptionist training
Title of training/ Workshop Date Time
Location Trainer
Expected participants
Activity Expected time Process tools
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Introduction/
Induction
Training objectives
1)
2)
Warm up
Important points
Job advertisement
Required of faculty/ lecturer
Qualification: First grade in MBA/BBA (Finance) from established university
How a participant can apply for this?
For this send application with one photograph and CV on company website. A candidate will
apply till 12th March 2018.
Email- id:
Mobile no.:
Job Specification:
Qualification Grade in health sectors form recognised
University.
Effective nursing training.
Experience Should have at least 6 months experience in
health and social care home.
Area of expertise Should have appropriate information towards
the medical aspects and tools.
Other qualities Capable to changing patients lifestyle.
Aware about all the policies of national and
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local health
Interview Questions
 What is your capability?
 What is your weakness?
 What grades you attain in your university?
 What is your roles from your past job? Why you wants to work with this company?
Person specification
Particulars Important criteria Desirable criteria
Training and Qualification Qualification in Cooking Training with cooking food.
Experience Deliver quality services to its
customers.
At least 6 month experience of
working in small hotel and
kitchen
Skills and knowledge Focus on quality Risk taker
Personal characteristics Polite, ability of working in
team
CV
Person information
Name:
Father's name:
Mother's name:
Contact no.:
Email id.:
Skills and qualification:
 One year experience in studio line
 Proper knowledge of digital
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 Better understanding of Mac systems
 Quality to work in a team
 Easily learn new methods
Experience:
 Capturing beautiful pictures which are randomly seen.
 Taking various pictured at a specific time.
CONCLUSION
As per above mentioned assignment, it has been summarised that HRM play vital role in
every business organization to manager the workers performance in most effective manner. With
the help of this manager easily create positive work environment for their workers so tat they
enhance their productivity level by perform their task effectively. Along with this various
methods of recruitment and selection are used by BT group manager to recruit right person for a
right job. Further, employment legislation is also include by company at the time of formulating
compensation package of employees at workplace. By this, company capture larger market share
form its rivals.
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REFRENCES
Books and Journals
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