This present assignment is based is on two sections, herein 1st refers to the ‘Chocolais Fantastica’ which is based on South Wales and growing their business effectively. This present assignment is based is on two sections, herein 1st refers to the ‘Chocolais Fantastica’ which is based on South Wales and growing their business effectively.
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Human Resource Management
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Table of Contents INTRODUCTION...........................................................................................................................1 1. Functions and purpose of HRM, applicable to workforce planning and resourcing of an organisation............................................................................................................................1 2. Strength and weakness of various approaches to selection method, used by organization.3 3. Two potential improvements that could be made by Chocola Fantastica for increasing selection process.....................................................................................................................4 TASK 2............................................................................................................................................5 4. Person specification for the role.........................................................................................5 6. Recommend the job advert for the receptionist vacancy to be place and why...................7 TASK 3............................................................................................................................................8 7. Benefits to both organisation and employees of schemes which is provided by Microsoft.8 8. Analysis of benefits which is offering to both Microsoft and its employees.....................9 9. How Microsoft motivate their worker and way its designs their job roles for employees.10 TASK 4..........................................................................................................................................11 10. Employee engagement and why it is important part in effective employee relations within the Microsoft........................................................................................................................11 11. Key approaches to engaging workers explained in the summit and importance of these approaches to improve communication at workplace..........................................................12 12. Key elements of UK employment legislation, how they influence decision making of HR like rewards, training and development and recruitment.....................................................13 CONCLUSION..............................................................................................................................14 REFERENCE.................................................................................................................................15
INTRODUCTION Human resource management is the different element which is generally developed for gaining effective knowledge of various roles of HRM within the business organisation. It is focuses on the various policies and systems of an organisation by which employees can get lot of benefitssuchastraininganddevelopmentprogrammes,performanceappraisal,rewards, recruitment and so on. This present assignment is based is on two sections, herein 1strefers to the ‘Chocola Fantastica’ which is based on South Wales and growing their business effectively. Along with it offers tailor-made chocolates based greetings at UK. Another organisation is Microsoft which is having good culture by which they can develop effective growth and opportunities for employees. Further discussion will be based on functions and purpose of HRM by defining strength and weakness of various approaches to selection or recruitment. Key elements of HRM within the organisation with internal or external factors that influence decision making process of HRM(Bondarouk and Ruël, 2013). Lastly this assignment will reflects on the Human resource practices within the work related context. TASK 1 1. Functions and purpose of HRM, applicable to workforce planning and resourcing of an organisation. Human resource management is the strategic approach which involves id developing the employees growth within the organisation. HRM consist so many practices such as hiring, selecting and recruiting candidate for the appropriate job profile in the company. As per the current scenario HRM is very helpful and successful approach for companies to select specific person for suitable job role in business entity(Chang, Chiang and Han, 2012). In reference with Chocola Fantastica, human resource management is an essential aspect who supports manager of an organisation to make good and effective policies system. On the basis of this employees of this respective company can give better performance and able to achieve goals. Along with some discussion is based on the functions, purpose and significance of an organisation in relation with HRM, those are listed below: Purpose of HRM: 1
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The purpose of human resource management is to offer training and development programmes for employees in order to enhance their working performance. With the help of this Human resource management is able to enhance firms productivity in a perfect manner. Functions of HRM: Recruitment:This is very effective and essential function of HRM for selecting or recruiting effective candidate who want to work willingly within the organisation. By this HRM is responsible to observe overall activities of people to achieve appropriate goals. Planning:It is another essential function of HRM in which department of human resourcealwaysidentifytheoverallneedsandrequirementsofemployeestowardsthe organisation for attaining desired goals. Planning is the combination of research which helps manager to collect or define overall needs forChocola Fantastica. Importance of HRM: An organisation can not grow without any working professionals and human resources. Therefore, HRM is very important for each and every organisation to recruit and select people. In relation with Chocola Fantastica HR manager helps company to make their goodwill in order to gain competitive advantages effectively(Costea, Amiridis and Crump, 2012). On the basis of this manager of this organisation can get different kinds of people with various skills who helps company to make their business effective. Current problems of Chocola Fantastica: According to the current scenario there are different problems which is faced by respective organization, those are mentioned in beneath: High employee turnover ratio:Employee turnover is generally expressed by the different ratios and examine by an organisation as per the yearly basis, so that it can be shows how many employees left during the whole year and divided them into the total number of employees from the starting year. In current time this problem can be raised through the different issues by which employees can not make appropriate strategies for maximising firm's productivity. Low engagement of employees:This issue can be raised any time within the organisation due to some specific reasons like lack of knowledge, poor relationship with other people, inadequate education and so on. By all these problems employees are not able to engage in other activity of an organisation. 2
Future plans of the business enterprise: For the betterment of future Chocola Fantastica will make effective and innovative marketing strategies in order to enhance their employee's working level. By which planning they can get their desired goals in future without any problems(Durão and et. al., 2012). 2. Strength and weakness of various approaches to selection method, used by organization. Selection refers to the appropriate process which selecting and short-listing appropriate person with effective qualifications and various set of skills to fill the overall vacancies within theorganisation.Italsohelpscompaniestoeliminateunqualifiedpeopleandfilljob opportunities from knowledgeable candidates. For better understanding of this selection process there are some points those are discussed below: Selection MethodStrengthWeakness Preliminary Interview:The mainaimofthisinterview processistoeliminate uneducatedcandidatesand deliverappropriate information to employees at working place. Ithelpfirmstoignore uneducated people effectively. Some times it is not easy for interviewertoselect appropriatecandidatefor suitable job profile. SelectionTest:Inthe process of selection there are variousmethodlikeability test, personality test, aptitude testandsoon.Allthese identifiesthecandidate's performance. Itovercometheoperational cost by examining appropriate candidateforsuitablejob profile(Schuler, Jackson and Tarique, 2011). Itcanbeexpansiveas comparetotheactualrate whichgenerallyshowsin grading system. Employment Interview:As per this method of interview, isbasedonformal conversationinbetween It refers to the time saving and cost process. In which firms arenotneededtohaveso muchmoney.Alongwithit On the basis of this method, sometimeemployee'scan losetheirconfidenceby interviewingprocess. 3
employeroremployee.So that interview can be conduct intheformofpanel, sequentialandonetoone process. developgoodcriteriaof interview. Therefore,itdevelopsthe conflicts and issues between theinterviewerand interviewee. All these selection methods are used by HR manager of Chocola Fantastica for selecting appropriate candidates effectively. Selection process also includes in the personality test or various interviews method as well(Shuck and Wollard,2010). Therefore, respective business should analyse their overall requirements and needs from the selecting process. 3. Two potential improvements that could be made by Chocola Fantastica for increasing selection process. In the present scenario there are different kinds of improvements which is generally given by Chocola Fantastica by which they can increase their overall growth for betterment future. Along with there are 2 improvements, given below: Change in selection external method: As per the improvement of selection method from external factor bring few changes in order to make effective organisation. There are some changes, those are given below: Evaluation of candidates:As per this manager always focuses on their employees performance and guide them to attaining appropriate goals towards the organisation. It helps to improves selection process. Interview:This can bring lot of change by which candidate's can get lots of job opportunities and able to increase their overall knowledgeable skills and abilities. Along with it offers appropriate information to people perfectly(Chelladurai and Kerwin, 2017). conductingreferenceschecks:Accordingtothisimprovementselectingmethod manager of this representative firms always hire appropriate people in order to increase their overall business value to achieve future goals. Training and Development: It is one of the best way to trained employees in a effective way it also develops the overall working efficiency of employees. On the basis of this programme manager of an 4
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organisation can guide their employees in so many ways. So that they can make better tools and strategies in an organisation. All these helpsChocola Fantastica to attain their appropriate goals in a perfect way. It is helpful for companies to increase their overall future growth to gain competitive business environment in an effective manner. TASK 2 4. Person specification for the role. HR manager of Chocola Fantastica make different kinds of documents for finding appropriate candidate for particular job role. Therefore, candidate should always be aware about job role. In relation with Chocola Fantastica they have different kinds of job opportunities which all are segmented in various categories of internal and external factors(CHUANG and Liao, 2010). Moreover, there is specific person specification for appropriate job role, justified in beneath: Job Description Job Details Post :Receptionist Company :Chocola Fantastica Job Purpose For this job position effective and knowledgeable candidate is needed who can deal with any kind of situation at business. Along with purpose of maintaining area of receptionist by concentrates on greeting visitors. Roles and Responsibilities Being a receptionist should have ability to prepare appropriate appointments. Manage the operating systems and payment systems within the business. Dealing with appropriate vouchers of retailing treatment. Boost various sort of offers and services. Able to understand customer's query. 5
Person Specification PostReceptionist DepartmentHR Department KeyIt includes Application form which is required as an evidence. DimensionsNecessaryDesired Experience and QualificationThe required qualification for therespectivepostis graduation and post graduation from reputed university. Along with that the aspirant can have morethanoneyearof experience being a receptionist (Daley, 2012). Thecandidateisdesiredto resolve the business situations and handle the circumstances effectively. Knowledge and skillsAdequate problem solving and interpersonalcommunication skills. Abilitytotreattheguest effectivelyandremain adaptivetowardsthe changes . 5.Advantagesanddisadvantagesofappropriatemethodsofadvertisingjobswithinthe organisation. There are different kinds of advantages or disadvantages of particular method for advertising jobs, given below: Advantages of Internal organisation 6
Reduce time to hire:WhenChocola Fantastica hires any candidate, they always in hurry to reduce time and cost by looking for people internally. Firm have an option to hire those people who are aware of an internal aspects of the firm(Fulton And et. al., 2011). With support of internal support, HR manager would able to incur less time to recruit and also it would led to cost reduction. CostLess:Accordingtothismethodorganisationcaneasilytargettheiroverall customers in order to achieve appropriate goals in an effective manner. Along with if companies are able to hire new candidates then candidates have to make their resume by whichChocola Fantasticacan focus on their employees interest and bale to give them effective job which suited on their profile. Social Sites:In relation withChocola Fantastica they play effective role to achieve appropriate goals. Managers of this company using lots of websites by which they can give better job profile to people. Along with they are using social sites such as Facebook, Yahoo, Twitter and so on(Glendon, Clarke and McKenna, 2016). With the help of this company can give desirable job opportunities for people in an effective manner. Disadvantage of Internal organisation Have a crystal clear process:It is huge disadvantage of respective company which generally ensures that a candidate should understand overall process of hiring if they were not selectedthen it impactnegativelyof employees. Therefore,an organisation should offer appropriate knowledge about interview process effectively. Advantages of Noticeboard outside the organisation Noticeboard are always very flexible in nature which is good for home and organisations as well. On the basis of this any firm can put their necessary information on that board so that candidates can easily understand overall criteria of an organisation. This makes very good image of organization in front of the other people or employees as well(Importance of HRM practices in an organisation, 2018). Therefore, it is suitable for every firm as well as outside the organisation like hospitals, hotels and schools. Disadvantages As per the disadvantage this is not so much effective method to communicate with people directly. If it is not visible properly than it crease communication issues and conflicts between employees or people as well. By this people can get lose their confidence towards the company. 7
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6. Recommend the job advert for the receptionist vacancy to be place and why. According to this respective report it has been recommended that receptionist is one of the best person who always manager company's clients and customers as well. So that is very important and plays vital roles in company. For betterment of future firms should be opt unique techniques for attractingjob desirable people. There are some techniques, mentioned in beneath: Online Websites:In the present world, websites are the most attractive part of humans life which is generally made for marketing and advertising as well. On the basis of this respective firm also put appropriate information for receptionist on few websites like shine, indeed, monster by which people can upload their resume on that particular websites easily. Newspapers:These are the most appropriate thing for job advertising by which people can get good knowledge about any firm. Along with companies also share their contact number for people who are looking for a job. Radio:According to this job seekers can focus on their suitable profile as companies sharing information by radio for people(Human resource management, 2016). Along with that people are able to know companies bonus plan, disability insurance, dental insurance, education criteria etc. as per this job seekers can get attracted in a perfect manner. Television:This is one of the best approach in order to advertise receptionist job profile ofChocola Fantastica. It is essential because in present scenario every people go through the TV and play various channels so that they can get good information about appropriate knowledge. Importance of various techniques: All of the above discussion about various techniques are much important which helps companies to aid their job vacancy for receptionist within the Chocola Fantastica. By which people can make good plans or relations with other people / job seekers. It positively influence people towards the organisation. TASK 3 7. Benefits to both organisation and employees of schemes which is provided by Microsoft. Microsoft is one of the best organisation which is an American multinational technology organisation and headquartered in Redmond, Washington. Along with it deals with consumer electronics, computer software, personal computers and so on. Therefore, it helps employees in order to enhance their overall skills, abilities and knowledge. This respective company believes 8
in employees or individuals like if they are working together with new techniques they can make innovative ideas to gain competitive advantages in an effective manner. Whereas, mission of this organisation is to increase peoples knowledge by motivating them. In the case of vision they are bringing new techniques for betterment of future. In order to increase more knowledge of employee this respective organisation involves in different internship programmes, such as: PHD internships:As per this intern program people will have the opportunities to use unique resources of Microsoft for implementation on new idea. University internship:According to this internship programmes people works on the real time projects by using appropriate tools and techniques. So that they can make their career bright. Therefore, these internship programmes helps people to learn different kinds of things within the organisation by which they can make themselves more professional. Along with that, all those internship programmes helps to improve firms productivity and employees capability. When employees are able to participate in internship programmes offered by company then they feel very enthusiastic and energetic in order to achieve targeted goals. All these training programmes helps to increase firms and employees efficiency. That's why all these are much helpful for employees to build effective confidence towards the company. It also helps to increase academic knowledge of employees who are new to this organisation. Now this can be observed that all training sessions programmes are much beneficial for both employees and organisation and increase their productivity or knowledge. 8. Analysis of benefits which is offering to both Microsoft and its employees. Microsoft is a biggest multinational technology organisation which deals with various policies and technical systems to increase employees skills and knowledge. Along with there are different types of programmes which is conducted by Microsoft to their employees, given below: ï‚·Constantly gaining knowledge ï‚·Safe and healthy environment at working place. ï‚·Employees participation in various activities of business. ï‚·Negotiable working hours ï‚·Balancing personal and working life. ï‚·Rewards and discount as well. 9
All these arrangements are very different and helpful for company as well as employees. Benefits of those points are discussed below in detail: Benefits for Microsoft ï‚·Employees of Microsoft are always motivated by positive working culture. Along with safe structure by which employees can make appropriate organisational goals and objectives and able to gain effective goals effectively, so that Microsoft can make better goodwill. ï‚·When respective firm providing various rewards and discounts on the basis of employees performance then they can make appropriate goods and services properly. Higher sales and revenue always increase firms value in front of the people within the marketplace.ï‚·Along with corporate social responsibility is an essential approach which help the company to make good relations with people such as shareholders and customers at working place. Apart from this Microsoft manually makes unique services to gain better image all over the world. Benefits for employees ï‚·Microsoft has responsibility to provide health and safe culture to their employees in order to make them effective and attractive in nature. On the basis of getting effective tools employees can give better performance in an organisation. As per the safety concern Microsoft having 24 hours open medical store, social support and so on. Along with health is also essential part of individuals so that employees can survive easily in an organisation by getting helps from organisations. ï‚·In the current period of time so many firms are offering various benefits to their employees for gaining better results in future. There are some benefits which is given by Microsoft within the workplace like, social clubs, effective retail shops and so on. By this employees can get better benefits from the company. ï‚·In the Microsoft employees are able to get higher discounts on some products as they are working to gain targeted goals towards the organisation. Therefore, it is beneficial for employees to get various computer software with special discount. ï‚·Microsoft furnish various programs and plans that ensures future of employees will be very good by having financial educating strategies and loan refinancing programmes ans so on that is beneficial for employees. 10
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9. How Microsoft motivate their worker and way its designs their job roles for employees. At present, Microsoft is concentrating on their overall activities of employees by which they communicate with each other and share ideas accordingly. So that employees can easily motivated by companies guidance and able to achieve appropriate goals perfectly. In order to enhance worker's capability company using various techniques or methods, those are given below: Total rewards:Microsoft is very helpful organisation for employees whenever, they want to do good work this respective organisation always supports to employees so that they can achieve appropriate goals. On the basis of employees performance this firms also give incentive and rewards to them. With the help of this employees able to increase their working confidence and give better performance. Apart from this respective company offers extra money, prizes for extraordinary performance of employees. It helps to increase productivity of employees and company also. Traininganddevelopment:Microsoftalwaysconducttraininganddevelopment programmes in order to increase their employees working level effectively. These training and developing programmes helps employees to boost their energy level towards the work and able to future opportunities. People/employee who are working in Microsoft are always ready to face different challengesor risk to make their organisationbetter. For bettertraining session Microsoft using On-job learning process and LinkedIn as well. Safety and wellness:In order to gain better achievement in future Microsoft provide healthy and safety working environment for employees. By this they can get involve in so many extra cultural activities at working place. Further betterment of future respective company also implements on new or unique healthy environment in a perfect manner. TASK 4 10. Employee engagement and why it is important part in effective employee relations within the Microsoft. Employeeengagement:Itisveryessentialtoachieveorganisationalobjectives. Wherein, Microsoft provide different kind of tools and techniques to employees which helps them to communicate with each other. Importance of employee engagement in the Microsoft: 11
Engaged employees can rise productivity:If employees of Microsoft are able to engage in various programmes which is conducted by company, that can increase overall firms growth and development in an effective manner. Therefore, employees are responsible to understand differentrolesandresponsibilitiesbywhichtheycanperformvarioustaskwithinthe organisation. Employee engagement increase customer satisfaction:According to this employees have interest to learn new and different things by which they can attain customers requirements. Wherein employees of Microsoft always make good strategies for fulfilling overall customer's requirements. Company retain their best persons:Employees who are satisfied with their jobs so that they can not leave their profile but somewhere, individuals do not feel good and wants to quit their job. It happens when retention rate of an organisation includes in employees initiatives than it impact negatively. Engagement is the basic symptom of success:If organisations will give importance to their employees and motivated them in n effective manner than they can do their work in an effective manner. Wherein, Microsoft supports to their employees at higher level by giving them rewards and benefits in an effective manner. 11. Key approaches to engaging workers explained in the summit and importance of these approaches to improve communication at workplace. In the current period of time there are various approaches which can be show in the summit for engagement of employees. Therefore, it is much essential for enhancing overall firms productivity and engagement of employees. There are few approaches, are given below: Microsoft:For employee engagement this programme is used this is also known as Yammer. This approach is given by the Kathleen Hogan and EVP which is human resource within the Microsoft. With the help of this employees and leaders can improve working culture at higher level with technologies. Accenture:This is given by the Jason Warnke which is Global social enterprise ltd. Of accenture. On the basis of this programme employees can improve their overall working collaborations and able to communicate in an effective manner. For instance, communication is one of the better part of every organisation and firm in order to more improvements in this there are many ways, are given below: 12
Monitoring employees:As per this there are different employees in firm who shares their ideas to another employees. So that people can easily communicate with each other and gain effective outcomes properly. Implementing social intranet:It emphasis on various kind of tools and techniques for changing in the communication towards the employees. So that employees can get better results towards the organisation. 12. Key elements of UK employment legislation, how they influence decision making of HR like rewards, training and development and recruitment. Employment legislations is the process of rules and regulation of government which is implemented for protecting employers as well as employees. Due to these implementations on the overall working performance of Microsoft is much essential. There are some act those are listed below: The equal pay act 1970:According to this law employees can get equal pay or wages without any discrimination and issues etc. as per this Microsoft ensures that their employees are getting equal pay and salary as per their performance. Data protection act 2018:According to this employees are responsible to pay extra money if they breaks organisational laws and rules. Therefore, they are needed to maintain working conditions of an organisation. Along with that law is very essential for keeping all information protect which is used by Microsoft like hacking, misuse etc. 13
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CONCLUSION According to above mentioned report this has been concluded that human resource management is one of the best aspect for each and every organisation by which firms can achieve their goalsin an effectivemanner. For betterunderstanding of thisassignmentChocola Fantastica has been selected as an organisation which deals with chocolate products and greeting cards. For managing all functions of this respective business HR manager responsible to design specific culture and working structure in an organisation. In order to gain competitive advantages respective company always make plan for betterment of future. Wherein, task 2 Microsoft is responsibletoidentifyingoverallactivitiesandgoalstoachievegoodmarketvalueat marketplace. 14
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