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Human Resource Management Report- Singapore Airlines limited

   

Added on  2020-04-01

9 Pages2935 Words155 Views
Running Head: Human resource management Human resource management
Human Resource Management Report- Singapore Airlines limited_1
Human Resource Management ContentsExecutive Summary.....................................................................................................................................1Introduction.................................................................................................................................................1Job Analysis.................................................................................................................................................1Job description Of Cabin crew.................................................................................................................1Job specification......................................................................................................................................1Job Design...................................................................................................................................................2Recruitment Strategies................................................................................................................................3Selection strategies.....................................................................................................................................4Conclusion...................................................................................................................................................5References...................................................................................................................................................6
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Human Resource Management Executive Summary The report will give full overview of the history and the growth of Singapore Airlines limited. It will take into consideration the strategies and the job analysis which should be taken into consideration by the company.IntroductionSingapore airlines started its operations in January 1947 as a subsidiary of the Singapore government through temasekh holdings ltd which offers air services for the air transportation, in-flight services and ground services. The history began in May 1947 when the twin engine airspeed consul under Malayan airways limited giving air services between the Singapore and Malaysia. The company undergone many changes concerned with the revolution of management and services. It assists to handle the rapid changes and create a good reputation in the aviation industry. Also the new and advanced services weredeveloped that are according to the needs and wants of the consumers by upgrading of expertise and byinnovative management.Job Analysis Job description Of Cabin crew a.)Job Title : Cabin Crew Managerb.)Brief overview: The Singapore airlines are looking to hire Cabin crew so that the company can easily expand. The cabin crew manager helps to assist the customers that are availing the services. The manager is hired to help the customers and to see all the management that are taking place. The management should be conducted in effective manner. The main emphasis is given to enhance the customer services to the passengers so that safety and comfort can be taken into consideration. They are provided training to deal with security and emergency situations that are raised (Jayasinghe, 2016).c.)Task, duties and responsibilities: The duties and responsibilities of the cabin crew manager is that the main focus should be given on providing proactive and customer support. They see thatthe luggage of the people is kept at a safe place. The manager also assists and takes into consideration the activities like serve food, drinks and sell duty free goods. Also the cabin crew managers guide the passengers so that they can follow the procedures that are related with the emergency. The manager also maintains the reports which are related with duty free sales, foodand drink sales and customs documentation (Vivares-Vergara, Sarache-Castro & Naranjo-Valencia, 2016).Job specification a.)Knowledge: The manager of the cabin crew should possess exceptional communication and interpersonal skills. The person should have good time management and should have an
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