Importance of Employee Relations in HRM Decision Making

This article discusses the importance of employee relations in influencing HRM decision making. It explores how a good employee relation helps in effective HRM practices and contributes to organizational success.

Human Resource
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Purpose and the functions of HRM, applicable to workforce planning ................................3
P2 Explain the strengths and weaknesses of different approaches to recruitment and selection.
.....................................................................................................................................................5
TASK 2............................................................................................................................................7
P3 Explain the benefits of different HRM practices within an organisation for both the
employer and employee..............................................................................................................7
P4 Different HRM practices in terms of raising organisational profit and productivity...........8
TASK 3............................................................................................................................................8
P5 Analyse the importance of employee relations in respect to influencing HRM decision
making. .......................................................................................................................................8
P6 Identify the key elements of employment legislation and the impact it has upon HRM
decision making........................................................................................................................10
TASK 4..........................................................................................................................................10
P7 Illustrate the application of HRM practices in a work-related context, using specific
examples....................................................................................................................................10
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource is necessary for every company and the importance of human resource is
increasing day by day. In this time every company is paying more attention on human resource
department because this department is responsible for all activities which is related with the
employees. To manage human resource its important to focus on Human resource management.
HRM is like a strategic method which helps in management of employees and also give
competitive advantage. HRM helps to manage all the activities of human resources with the help
HRM functions. The main purpose of HRM id to maintain each and every work, duties and task
of the employees. For this project, Marks and Spencer company is chosen. Marks and Spencer is
a big and multinational company and its headquarter in London. This company is dealing with
household goods, food items, clothes. The repost identify the purpose and the functions of the
HRM and also exp[lain about the strength and weakness of various elements of recruitment and
selection and also determine the benefits of numerous HRM practices for both employees and
employer. This report also analyse the significance of employee relation for the company.
TASK 1
P1 Purpose and the functions of HRM, applicable to workforce planning
HRM is a process which contain recruitment , selection, orientation, training and
development of employees with in an organization and also responsible for other activities like
appraisal, compensation, motivation, appreciation of employees of the company. Marks and
Spencer company mainly focus on their HRM department and company also paying more
attention in HRM function so that all the activities performed well.
Workforce Planning is a systematic process which help to analyse and forecast in the planning of
the workforce in relation with supply and demand and targets and also help in identifying the
future requirement of the workforce. Workforce planning determining the gap between current
and future condition and also help in find out solution.
Functions of HRM
There are various function of HRM which importance is necessary for the company. The
main purpose of these functions help in workforce planning and all organizational activities.
Design and analysis of Job – This is the most essential function of the HPM. The main duty of
HRM is to design the job and after that need to analyse it as per the requirement of the company.

Marks and Spencer, company mainly concentrate on this HMP function which is applicable for
the workforce planning.
 Purpose – The main purpose of this function is to create and design a job according to
the Marks and Spencer need and requirement and analysed it so that all the employees
perform their job role in a better manner (Brewster, 2017).
Recruit and select employees – The main function of human resource is to recruitment those
individuals who are really deserving and select them according to the job role. Marks and
Spencer HRM department is really active in this activity.
 Purpose- Recruit and select best and potential individuals so that Marks and Spencer
can accomplish their all day to day targets in effective manner. With the help of this
function, Marks and Spencer recruit most talented and productive employees because
efficient and productive employees is the key of organizational success.
Conduct training and development session- This function is very necessary for Marks and
Spencer because proper training sessions give specific information and knowledge to employees
so that they can learn new skills as per their job role and also help in their development.
 Purpose- Arrange time to time some training session for employees so that they can
easily update themselves with the latest trends and scenario of the market and develop
new skills ( Chams and García-Blandón, 2019).
Compensations for employees
This function help to motivate employees and give satisfaction to them. Marks and Spencer need
to give compensation and some other benefits to employees and do proper workforce planning so
that all the employees get goad compensation.
 Purpose – The prime purpose of this function is to increase the employees morale and
boost their confidence so that Marks and Spencer can easily obtain their goal.
All these functions of HRM is mandatory and playing a significant part in workforce
planning and other company activities. With the help of these functions Marks and Spencer
easily manage all the employs related activities ( Cook, MacKenzie and Forde, 2016).

P2 Explain the strengths and weaknesses of different approaches to recruitment and selection.
Recruitment
Its necessary to conduct a recruitment process for every company. With the help of
recruitment , companies effectively hire a most potential candidates. Recruitment process helps
to identify the correct candidate for the right work. There are two sources of the recruitment
internal and external source which are explained below-
Internal Source of Recruitment – Internal Recruitment is necessary for the company
because it provide opportunity all the employees of the company. There are many internal
recruitment sources like transfer, promotion etc. Most of the companies are using this source so
that they can motivate and encourage talented employees (Darwish, Singh and Wood, 2016 ).
Transfer – Transfer is the most common internal source of recruitment. Transfer givge impact
on both sides positive and negative. Marks and Spencer transfer their employees as per their
capability. Strength – Transfer helps employees to do job their native place and employees can
connect with their families and colleagues. Transfer is like a promotion for those
employees who are most potential so they get high position in other branch.
 Weakness- Those employees who are not working well they transferred in to another
branch of the company. Due to transfer those employee's who are comfortable in their
workplace are suffered.
Promotion – Promotion is necessary for the employees because it give satisfaction and
encourage them to perform well. Marks and Spencer mainly focus on promotion of employees
of all the department. Strength -The main plus point of promotion is that employees performance increase.
Marks and Spencer company conduct promotional activities so that those employees who
are high talented will promoted (Duan, Edwards and Dwivedi, 2019).
 Weakness – When one employees promoted by the organization then other employees
become jealous of this so it affect the working environment.
External Source of Recruitment – There are many sources which comes under external
sources of recruitment which help individual to get job easily in the company. Some external
source of recruitment are given below-

Campus Recruitment- Campus recruitment is most essential source to get a good job. Most of
the companies visit many campus and recruit large number of fresh talent. This is the best
sources to get massive number of talent together. Strength – The main strength of this is to reach large number of candidate so that
company easily recruit high potential candidate.
 Weakness- This process is really expensive. To conduct a proper recruitment session for
the candidate (Grove and Gray, 2018).
Management consultants – In this time, most of the companies are connected with some
consultancies so that they can find a right candidate for the job role. Marks and Spencer also
consult some consultancies to get experienced and talented employees. Strength – Companies get candidate as per the job role demand and also recruit candidate
for a short note.
 Weakness – Sometime its become critical to identify and analysed right talent in many
candidates.
Selection
Selection is the main process to hire a right employee for the company. There are some
sources are given through which Marks and Spencer can get right employees as per their job
role.
Assessment Test -
Marks and Spencer is using assessment test to select the employees for the company.
With the help of this test company set an criteria and measure some abilities like general and
mental and then select suitable employees for the job post. Strength – With the help of written test Marks and Spencer take assessment test and that
all the candidate treated equally.
 Weakness – This test is not that much helpful to identify the skills and talent of
employees.
Interview – It is a best method to select a right candidate for the job role. Marks and Spencer
using this so that company can appoint right talent. With the help of structured interview
company can observe and analyse potential employees. Strength - Easy way to observe and identify individual capabilities and knowledge.
 Weakness – Sometimes Interview is biased.

TASK 2
P3 Explain the benefits of different HRM practices within an organisation for both the employer
and employee.
HRM practice helps in conducting a work goal and also control and monitor the
performance of the employees so that they can perform well . With the help of HRM practices
employees performance improve and they get reward for the good performance. These practices
helps to improve the efficiency and effectiveness of the employees so that they can give their full
contribution in marks and Spencer company. Marks and Spencer uses various HRM practices
which give benefit both employees and employees of the company (Masum, et. al., 2016).
Conduct Internship and Training - Marks and Spencer mainly focus on the internship and
training sessions so that candidate can learn all the working conditions of the company. The main
purpose of this session is to provide knowledge so that candidate can implement it for their
development. Many educational programs are offered by the Marks and Spencer to make sure
that employees utilize it in a best way. Benefits to Employees – With the help of training, employees can easily complete their
daily task and prepare a good strategies so that they can keep up to date according to
present scenario. Marks and Spencer give the opportunity those interns those want to do
internship in their company and learn some marketing skills (Nazir, et. al.,2016).
 Benefits to Employers- Training is responsible to reduce the turnover of employees. With
the help of training, employee's can learn all the aspects of the company so that it make
easy for the employer and their cost and time also reduce.
Flexible Arrangement at workplace – A suitable and comfortable workplace every employees
want so that employees can do their job without any issue. Marks and Spencer focusing on to
provide most convenient workplace for their employees so that employees can do their task in a
best way. Marks and Spencer do proper arrangement and give more flexibility to their
employees. Benefits to Employees – Flexible working leads to maintain employees life well and also
give them satisfaction. This is helpful to provide a support so that employees can easily
manage their work life balance . Flexible working conditions give motivation so that
employees become more innovative ( O. Nyumba,et.al., 2018).

 Benefits to Employers – Flexible working condition useful in increase the productivity
and also helpful to appoint and retain the high talented member so that company
efficiency increase.
P4 Different HRM practices in terms of raising organisational profit and productivity.
HRM practices are responsible for the welfare of the organizations. Mainly HRM
practices and its functioning is helpful to obtain the company growth. With the help of these
practices company productivity and profitability improve. Marks & Spencer use these practices
to increase the productivities and profitability of the company. These practice give some benefits
so that company easily obtain their target.
Marks & Spencer use some HRM practice like employee relation, training and
development , compensation , job analysis of employees. With the help of employee's relation
company easily connect with employees and reduce the gap among employees and management.
With the help of training session, Marks & Spencer conduct training session for all staff
members so that all members can learn new and updated knowledge and skills. With the help of
compensation, Marks & Spencer encourage those employees who are highly potential and full of
capabilities. Compensation help to boost employees confidence so that company employees
performed their job seriously and give their hundred percent contribution in company growth.
These HRM practices help to generate more profit. Marks & Spencer management department
give reward time to time so tat employees always stay motivated. High motivated employees is
helpful to earn more profit (Ogbonnaya and Messersmith, 2019).
Various HRM practices such as flexible working condition, incentives, rewards
encourage employees so that their productivity increase and they will perform more as compare
to the past to get the reward and appreciation so this practice help to boost the employees
productivity and when employees productivity increase then company productivity already
increase and company will generate more profit.
TASK 3
P5 Analyse the importance of employee relations in respect to influencing HRM decision
making.
Employee Relation is very necessary for the growth of the company. To maintain a good
and healthy employee relation is compulsory for every organization so that organization engage

with the employees and increase the working condition of the company. Marks & Spencer is a
well situated and large company which doing business all over the world so its important for the
company to connect and engage with employees and also conduct some meetings and get
together so that all the employees easily connect with each other and help each other to obtain
the objective of the Marks & Spencer ( Srivastava and Dhar, 2016). A good relation with
employees also helpful in the Human resource decision making process. If company is well
connected with their employees then its easy to consider their point of view and suggestions
which will help in HRM decision making. The importance of employee relation which give
impact on HRM decision making is discussed below-
Reduce Conflicts at workplace – To maintain a good employee relation can help to
reduce the conflicts among the employees. This is the most valuable use of employee relation.
Marks & Spencer company is a large and multinational company and large number of employees
are working in that company so its mandatory for the company to maintain a good relation with
employee's so that all the disputes and conflicts are resolves easily and all the employee can help
is human resource management decision making activities (Subramony, et. al., 2018).
Increase employees morale – With the help of strong employees relation, company can
help to increase the employees morale and give them satisfaction. Marks & Spencer maintain a
strong employee relation so that employees morale improve. Marks & Spencer give appreciation
and many benefits and offers to employees so that their moral automatic increase and all the
employees also participate in company decision making process and give their creative and
innovative suggestion.
Generate more profit - Marks & Spencer focusing more on employee engagement and
establish a healthy relationship with employees and other members of the company so that
Marks & Spencer can generate more profit so that Marks & Spencer can achieve their profit
maximization goal (Sutanto and Kurniawan, 2016).
Reduce Miscommunication – Proper and healthy relation with employees can reduce
the chances of the miscommunication. Marks & Spencer company operating business all over
the world so company connect with foreign employees with the help of video conferencing so
that all the managers and executives can do face to face interaction so that it helps tom reduce
the miss communication and all the employees share their suggestion which helps in HPM
decision making.

P6 Identify the key elements of employment legislation and the impact it has upon HRM
decision making.
Employment legislation is necessary to maintain the discipline in the organization. In
employment legislation, many acts, rules and regulations are included which formed by the
Government of the United Kingdom. The main motive of this employment legislation is to offer
a equal opportunities fort all employee's and also provide flexible working condition so that all
the employees can do their work comfortably. There are many key elemental of employment
legislation which affect HRM decision making are explained below-
Data Protection 1998 - Marks & Spencer responsible to maintain and protect all the
data and details about the employees. All the information should be well protected and
confidential so that no one can use it illegally. With the help of proper data protection, Marks &
Spencer easily reduce all corruption activities.
Equality Act 2010- Marks & Spencer following equality act which formed in 2010. with
the help of this act all the employees treated equally and its Marks & Spencer responsibility that
all the employees of the company should treat equally without discrimination (Tooranloo, Azadi
and Sayyahpoor,, 2017 ).
Health and Safety Act – Use of health and safety act Marks & Spencer can easily
manage the health and provide the better safety to their employees. Its necessary to arrange better
health and safety at workplace and so that all the employees can get a healthy environment and
perform their job in a best and appropriate manner (Vanhala and Ritala, 2016) .
These are the essential key elements of employment legislation which playing most
prominent part in HRM decision making. There are some other elements of employment
legislation like National minimum wage act, dismissal and employment contracts etc. which
helpful maintain good relation with employees and give best contribution in human resource
decision making.
TASK 4
P7 Illustrate the application of HRM practices in a work-related context, using specific
examples.
Advertisement of the job, job description and offer letter are given below -

VACANCY
Marks & Spencer going to recruit for post of Marketing Manager
Post – Marketing Manager
Education Qualification – Specialization in Marketing Field
Work Experience – Minimum 1 years in marketing sector
The selected candidate will ask for interview process
All candidates will need to apply through email
Deadline for application- 20 December, 2020
Address: Southbank, Wilson St, Leeds 5AD
Email: hrm&[e-mail]
Contact: 2215474145
Job Description
Job Details
Post : Marketing Manager
Company : Marks & Spencer
Job Purpose
Marketing Manager need to play many role and responsibilities so that manager can easily
measure the whole market situation and create many working and effective marketing strategies
so that it helps in organizational growth. The candidate must have the good knowledge about

the all aspect of market and candidate communication skills should be strong.
Roles & Responsibilities
 Prepare a effective marketing strategies and plan
 Create a effective marketing teams so that its make easy to operate
 Conduct proper coordination with all the team members
 Allot all the duties and distribute the work and responsibility according to
employee's capabilities.

Job Offer Letter
Mr./Ms,
Last-Name
Address
City, State Code
Dear Mr./Ms. Last Name,
Greeting from Marks & Spencer!!
Your company is highly obligated with your performance on interview session so we have
selected you as a Marketing Manager in Marks & Spencer company. This is a full time job
and your responsibility is to work 45 hour within a week. You package of $80,000/ year.
The form is provide and additionally you are also get other facilities which provide you when
you will join on 1 January 2021. When this letter approved y you than provide us a revert mail
and come office along with your documents which is necessary for further verification process.
If you have any quires and issues related with the procedure then feel free to contact us.
Sincerely,
First-name,
Last-Name
Director,
HR-Department
Marks & Spencer
____________
I hereby accept the Marketing Manager position.
_____________________________
Signature _____________________________
Date ----------------------------

CONCLUSION
As per this project it is concluded that the role of HRM is essential for the company and
the main purpose of HRM to set a goal for the organization and help in competitive advantage.
With the help of HRM functions, companies can easily manage all the working activities. Strong
employee relation influenced the HRM practices and its decision making. This project identify
various HRM practices which helpful to evolving the performance of company in the market.

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