Human Resource Management Assignment - Starbucks
Added on 2020-10-23
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HUMAN RESOURCEMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 Purpose and function of HRM at workforce in an organisation............................................1P2 Strengths and weaknesses of approaches to HR functions....................................................2LO 2.................................................................................................................................................4P3 Benefits of HRM practices within an organization................................................................4P4. Impact of HR practices in increasing organizational profit and productivity. ....................5LO3..................................................................................................................................................6P5 Importance of employee relations .........................................................................................6P6 Key legislation and their impact on HRM decision making..................................................8LO 4.................................................................................................................................................9P7 Application of HRM practices in work related context.........................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONHuman resource management (HRM) plays vital role in managing the employees withinthe organisation. There are various activities which are carried under human resourcemanagement such as staffing, benefits and employee compensation and the definition of work. Inthis report it describes the various goals and functions which helps the company to becomesuccessful and also explains the approaches to staffing and other practices. It also highlights thevarious laws and legislation which is applied on personnel management which impacts on thedecision making of the organization.LO 1P1 Purpose and function of HRM at workforce in an organisationThe company was formed by Gordon Bowker in 1971. Afterwards company changedtheir name to Starbucks. Their intention was not to hit the coffee business directly. Humanresource planning is a process where management provides the best people at the exact timing(Oppel, Winter and Schreyögg, 2017). Management without planning is uselessas managers canreduce future uncertainties. Human resource helps the organization to raise the productivity,profitability and also helps people in making their careers.The main aim of the management is toensure that the workforce is compatible to complete the task and accomplish organizational goalsof the company.The following are the purpose of the management:It helps in increasing efficiency and productivity with the help of desired workforce.It helps to create positive and safe environment within the organization and harmoniousemployees relationships Human Resource Management is a leadership function related to recruitment, motivationand training in an organization. Starbucks consists of people which obtain their services, developtheir skills and motivate them to achieve peak performance. Staffing:Staffing is the crucial part of the human resource management as it helps to recruit thebest candidates which are enthusiastic and serious about their work as a result it will help thecompany to raise productivity and profit. Starbucks adjusted its strategy by providing the bestcustomer service representatives by developing its own verification system. The main purpose ofstaffing is to get the most talented people those who can perform well and can contribute well inraising productivity of business unit. HR manager ensures that deserving candidates get enteredinto business so that productivity of the firm can be improved.
Training and Development: Starbucks summarizes its strategy to provide customers with thebest customer experience by developing programs and developing clean techniques. Trainingprograms such as Coffee Master Programs and high priority for the company's brand image.Purpose of training function is to improve knowldge, skill, behaviour of employees. This helps inmaking them aware with their job role and minimising their mistakes as well. This is importantin raising efficiency and retaining staff in business for longer duration.Performance Management System: The company uses the approach which depends on bonustargets, free coffee, training aids, partner discounts, and a 30% discount in stores. The StarbucksGrowth Model helps in increasing employee growth in organization. The purpose of this functionis to monitor or evaluate performance of each candidate and accordingly take promotiondecisions. This helps in maintaining satisfaction level of workers and promoting the rightcandidate who can work better for growth of business unit.P2 Strengths and weaknesses of approaches to HR functions.Workforce planning: This planning is done to improve the workforce within the organizationby analysing talented management and to ensure that the best people is selected within the giventime framework.Workforce approach: This helps to check current workforce and work and project the numberand characteristics of work and the number of people needed in the future.Strengths: One of the phase of making a workforce plan is the current employee evaluation. Thisphase is a kind of strength for the company, identifying employees who have problems andidentifying employees who work hard.Weaknesses: In the workforce planning phase, the budget available for the department andemployee salaries are processed. However, this phase can be a weakness for progress if thebudget is limited.Starbucks uses this approach to make sure that they have the enthusiastic employees whoare serious about their work. (Harrison and Bazzy, 2017). This is an ongoing process within theorganization. Starbucks workforce planning reduces labour costs because management cananticipate congestion.Recruitment and selection:There are various methods through which organization can hire thedeserving candidates who have skills and practical knowledge. Both of these steps are equallyimportant in attracting people who are suitable and attract talent.
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