logo

Human Resource Management for Service Industries Introduction 3 Task 1: Written report

   

Added on  2020-10-05

26 Pages5501 Words217 Views
Human Resource Management for Service Industries1 | P a g e

Table of ContentsIntroduction................................................................................................................................3Task 1: Written report................................................................................................................3Introduction............................................................................................................................3LO 1: Understand human resource management...................................................................41.1: Analyze the role and purpose of human resource management in a selected serviceindustry...................................................................................................................................41.2: Justify a human resources plan based on an analysis of supply and demand for aselected service industry business..........................................................................................4Task 2: Written report................................................................................................................8Introduction............................................................................................................................82.1: Assess the current state of employment relations in a selected service industry............82.2: Discuss how employment law affects the management of human resources in aselected service industry business..........................................................................................9Task 3.......................................................................................................................................12Introduction..........................................................................................................................123.1 Discuss a Job Description and Person Specification for a Selected Service Industry Job..............................................................................................................................................123.2 Compare the Selection Process of Different Service Industries Businesses..................14Conclusion............................................................................................................................15Task 4.......................................................................................................................................174.1 Assess the Contribution of Training and Development Activities to the EffectiveOperation of a Selected Service Industry Business..............................................................17Conclusion................................................................................................................................21References................................................................................................................................222 | P a g e

IntroductionThe key job role of human resource management is to managing people in any organizationalcontext. Additionally, Human resource management responsible for understanding themotivation of any employee and demand of any organization. Human resource managementfocuses on a number of major areas like organizational development, training of theemployees, recruiting and staffing, labor and employee relation, compensations and benefits.Effective human resource management helps an organization to enhance the productivity ofthe organization and also help to understand the skills and expertise of the employees. Humanresource management is about acquiring new employee who can contribute in the success ofthe organization, managing those employees separation process, addressing current employeeconcern, improving the morale of the employees by understanding their strength andweakness (Müller-Jentsch, 2018). In short, effective Human resource management helps anorganization to enhance their biggest asset-human capital.British Airways announced that some of the new flights would be launched on the route ofMadeira to Heathrow route. This assignment will help to understand the necessity of humanresource management in order to carry forward the operational work, recruiting newemployees, enhance the productivity of the organization. The third section of this assessmentwill refer to the comparison between British Airways and the transport of London. The lastsection will help to understand the importance of training and development activities to theeffective operation of British Airways.Task 1: Written reportIntroductionThis section will refer to the human resource management roles and responsibilities in orderto carry forward the operation work of British Airways. British Airways announced that some3 | P a g e

of the new flights would be launched on the route of Madeira to Heathrow route (Armstrongand Taylor, 2014). The journey of each route is 4 hour means a flight will take 4 hours toreach Heathrow from Madeira and also vice versa. SO the human resource managementneeds to ensure the roles and responsibilities of cabin crew, pilots, ground staff, and cargo inorder to successful the journey. Additionally, human resource management must have a planfor coordinating with the employees in order to provide a satisfactory experience to thecustomers.This section will help to understand the human resource management framework and the planof the human resource management in order to enhance the productivity of British Airways.LO 1: Understand human resource management1.1: Analyze the role and purpose of human resource management in a selected serviceindustryThe job role of Human resource management in British Airways is to recruit, hire, andmanage new employees in the organizational context (Brewster and Hegewisch, 2017).Additionally, one of the major roles of human resource management is the speedy executionof the plan by understanding the importance of safety. Human resource management ofBritish Airways also ensure some training programs for the employees by which employeescan perform better to achieve the desired goal of the organization. Human resourcemanagement of British airways also felicitates several activities purpose like training anddevelopment, performance management, reward management and employee relation. Themanager of human resource team must need to felicitate several activities, and recruitment ofnew employees is essential among them. The manager recruits new employees for the newroute which operated from the Madeira and London every week. The main job role of thesenew employees is to ensure customer satisfaction in and fulfil the demand of the customersby understanding it. The Human resource manager needs to recruit new candidates for the job4 | P a g e

role of pilot, mechanics, cabin crew, dispatcher, ground staff and cabin attend. One of themajor roles of the human resource manager is to align the responsibilities of the individual asper the demand of the organization and customers.1.2: Justify a human resources plan based on an analysis of supply and demand for aselected service industry businessHuman resource planning refers to a process of identifying the current and future needs of thehuman resources for an organization in order to achieve the desired goal of the organization(Wehrmeyer, 2017). Human resource plans establish a relationship between the strategic goalof the organization and human resource management. Human resource management mustneed to ensure a plan by which they can align the job roles and responsibilities to anyindividual who works in the organization. Quality management is also an essential part ofhuman resource of airway industry as the airway industry operates internationally.Importance of HR planDemand AnalysisManagerial estimates: 60 new employees needed in the route of Madeira to Heathrow routeof British Airways. This includes the general manager, sales manager, resident manager andline manager. Sales projection: 8.9% sales growth estimated by British Airways in upcoming years. Vacancy analysis: Two new pilots will be recruited as per the demand of the organization.Additionally, there 3 more cabin crew also needed in order to carry forward the businesssuccessfully. 5 | P a g e

Simulations: the result of the analysis clear that the targeted customers will be doubled asbecause of the new route and there are some external and internal factors which influence thenumber of the customers (Eaton, 2017). Table 1: Demand analysisSource: (Britishairways.com, 2018)6 | P a g eABCDEFAverage % TurnoverNumber of Present EmployeesProjected Turnover by 2019Employees Remaining by 2019Projected Labour Demand in 2019Projected New Hires 2019 (past 4 years)General manager351037125Resident Manager45826137controller5515510188Food/ beverage director471138146Assistant controller3814410177Chief engineer4520515238Director of sales4721516248Sales manager42408324412Convention manager3315510177Catering director3812210133Pilot2551462Cabin attendants4015411198Cargo staffs3222616259Personnel director3513310144Ground handling staffs36244203010Supply AnalysisSupply Demand ComparisonKey Positions

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Human Resource Management for Service Industries - Assignment Sample
|25
|5705
|23

Human Resource Management for Service Industries Assignment Solved - British airways
|14
|4263
|427

Human Resource Management in Service Industries
|12
|3607
|31

Human Resource Management in Service Industries
|16
|5430
|26

Human Resource Management in Service Industries Assignment - British Airways
|18
|5705
|496

Human Resource Management for Service Industries Purpose: Doc
|14
|4506
|83