Human Resource Management for Service Industries Analysis
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Added on 2020-10-22
Human Resource Management for Service Industries Analysis
Added on 2020-10-22
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Human ResourceManagement for ServiceIndustries
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Analysis of the role and purpose of human resource management in a selected serviceindustry with reference to airline industry..............................................................................11.2 Creation of an HR plan based on analysis of supply and demand with justification todemonstrate new flight service to Madeira............................................................................3TASK 2............................................................................................................................................62.1 Assess current state of employment relations in airline industry.....................................72.2 How employment law affects management of human resource in British Airways........8TASK 3............................................................................................................................................93.1 Discussion of job description and personal specification for Airport Operations manager 93.2 Comparison of selection processes of British Airways and Transport for London.......11TASK 4..........................................................................................................................................134.1 Article for publication as part of the information package which given to trainee managerswith support professional development programme............................................................13CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16
INTRODUCTIONHuman resource management consist important role which helps to deal with differentissues and problems. It considers functioning which is related to compensation, performancemanagement, organisation development, safety, wellness, etc. With this consideration, HRMplays strategic role in managing people at workplace culture and environment. In order toimprove morale and developing methods, it can be stated that high performance standardascertained with resolving conflicts among employees (Noe, Hollenbeck and Wright, 2017). Present study based on British Airways which is multinational airline holding companywith registered office in Madrid. Its headquarter exists in London, UK. It deals in aviationindustry which deliver airline services to increase revenue and profitability as well. For gaining insight information of the present study, it covers role and purpose of humanresource management in selected service industry with reference to airline industry. Furthermore,it considers current state of employment relations in the chosen business. In addition to this,discussion of job description and person specification for Airport Operations Manager or CabinCrew member. At last, article present which shows information package to provide trainingsupporting professional development programmes. TASK 11.1 Analysis of the role and purpose of human resource management in a selected serviceindustry with reference to airline industryHuman resource management (HRM) consist view to people as organisational assets andinternal customers and work which create job satisfaction, employee efficiency and theireffectiveness. In British Airways, HRM team suggested to strategically manage people asbusiness resources. It assists in managing recruiting and hiring staff members to maintaincoordinating benefits with suggesting with training and development strategies (Al-Refaie,2015). Following are different kinds of roles and purpose of HRM in the chosen enterprise:Roles of HRM in service industryStrategic role of HRM: Human resource management team suggest that managementteam of British Airways strategically manage people and business resources as well. Withthis regard, recruiting and hiring staff members with specific sills sets to meet withcurrent and future goals of the organisation. In this consideration, HR professionals are1
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