Assessment Plan for PUASES012A

This assessment plan covers the competency required to support an emergency operation as a member of a team by providing information collection, collation, dissemination and presentation in an emergency operations centre.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author Note

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Step 1 - Assessment Plan
ASSESSMENT PLAN
Unit name and code PUASES012A Work as a team member in
an emergency operations centre
Purpose of the assessment This unit covers the competency required to support an
emergency operation as a member of a team by providing
information collection, collation, dissemination and
presentation in an emergency operations centre.
The application of this unit would inform roles and
responsibilities of individuals who act as a member of a team
within an emergency operations centre at the commencement,
during and completion of an incident operational period.
Applicable roles and jobs may involve members of emergency
services organizations, Police officers, ambulance and
paramedic services, fire service personnel and volunteers.
Target group VET Students completing a course that this unit is part of
Context of assessment Training and Assessment Environment
Written as well as practical components assessment classroom
based
Specific needs of the cohort/individual being
assessed
All students have completed an LLN prior to their enrolment
There are some students who possess effective minor
difficulties. However, none of that is supposed to hinder their
ability for achieving competency in the unit.
Personnel involved in the assessment process? Amanda Armstrong
Assessment information and evidence requirements

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Assessment methods
Assessment instruments required for
each method
Unit requirements
this meets (PC1.2,
PE2, KE4 etc.)
1 Written test
Written questions
Instructions for candidate
Marking guide for assessor
See mapping at end
of document
2
Practical Tasks
Instructions
Company Policy & Procedures
Observation Check list
See mapping at end
of document
3 Group Discussion/Question Discussion/Question Guideline for the
assessor
Observation Checklist
See mapping at end
of document
Resources
Specialist support (if applicable/required)  Access to the internet and library
 After class programs
 Access to employees
 integration aids
Any tools or equipment required for
assessment
Desk, chair, computer
Any materials required for assessment Company policy and procedures folder
Any other resources required for assessment
(for example, supporting documentation)
Computer manual
Any human resources required for assessment
(for example, other workplace personnel,
clients/customers etc.)
Not required for this unit

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Assessment arrangements
Timeline for assessment – when will each item
be assessed?
The two assessments will be completed within the delivery of
the unit
How long will be given to each assessment? Written Assessment 30 mins
Written assignment 2 30 mins
Group Discussion 30 mins
Is integration of activities possible? The group discussion will lead into the practical assessment
Assessment arrangements continued
Work health and safety issues that may impact
on assessment activities being conducted
No additional health and safety issues are expected for this
assessment plan. It is expected that students will have a safe
environment at all times.
A sight safety assessment will be made as part of the group
discussion assessment
Privacy/confidentiality issues that may impact
on assessment activities/portfolios submitted
None at this stage as they will be handed to the assessor
directly
Any other issues that may impact on
assessment activities (for example,
sustainability)?
The practical assessment will be rescheduled if there is power
shortage
Any reasonable adjustments identified? Students may need additional time for assessments and this is
available if required
Where will assessment outcomes be recorded? All the students will be provided with a cover sheet where the
assessor will be able to record the feedback as well a the
outcome. The final results of the unit will be recorded in the
LMS

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Date of each assessment to be
submitted/conducted
All assessments are to be submitted and conducted with the
time allocated for the unit.

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Step 2 - Assessment Instructions and Instruments
DEVELOP THE ASSESSMENT - Assessment Task Instructions
ASSESSMENT TASK INSTRUCTIONS
Unit code and title PUASES012A Work as a team member in an emergency operations
centre
Workplace/Location Classroom/ Simulated office environment
Purpose of assessment This unit covers the competency required to support an emergency
operation as a member of a team by providing information collection,
collation, dissemination and presentation in an emergency operations
centre. The application of this unit would inform roles and responsibilities
of individuals who act as a member of a team within an emergency
operations centre at the commencement, during and completion of an
incident operational period. Applicable roles and jobs may involve
members of emergency services organizations, Police officers, ambulance
and paramedic services, fire service personnel and volunteers.
Context of assessment Training and Assessment Environment
Written and Practical components assessment that are classroom based
Resources required for
assessment
Assessment Task 1
PC and Microsoft Office

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ASSESSMENT TASK INSTRUCTIONS
Login details for IVET student portal
Pen or Paper
internet
Assessment 2
Resources required:
PC and Microsoft Office
communication devices like phone or radio communication devices
Tables and chairs
Internet access
industry codes of practice
Safety considerations All the students are subjected to work within the classroom setting as well
a work under the supervision of the assessor during the exam.
All tasks needs to perform within a classroom and should be monitored by
the trainer all the time.
Students should be warned about the consequences of using the internet for

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ASSESSMENT TASK INSTRUCTIONS
personal reasons.
Students should be warned in case any hazards are present in the room.
Instructions to the
candidate:
Assessment 1
In this assessment the students needs to go through a set of questions as
well as write the correct answers in the space provided.
The chief aim of the assessment is to assess the skills as well as knowledge
of the students gained throughout the course. The mentioned assessment is
comprised of a series of question that is being designed for allowing the
students to demonstrate competence in the unit
The mentioned test is a open book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen and Paper
internet
Assessment 2
In this assessment students are required to communicate with sample

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ASSESSMENT TASK INSTRUCTIONS
clients in English effectively along with entering the data in their computer
in an accurate way in simulated situations. Along with communicating
with they will also have to use computerised information along with
retrieval systems.
The mentioned test is a open book test and needs to be completed within
30 minutes
Resources required:
Resources required:
PC and Microsoft Office
communication devices like phone or radio communication devices
Tables and chairs
Internet access
industry codes of practice
Conditions of Assessment
 Students must attempt all parts of each assessment task.
 For students’ performance to be deemed satisfactory in this
assessment task, they must satisfactorily address all the assessment
criteria. If part of this task is not satisfactorily completed students

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ASSESSMENT TASK INSTRUCTIONS
will be asked to complete further assessment to demonstrate
competence.
 Students will be provided feedback on their performance by their
Assessor. The feedback will indicate if they have satisfactorily
addressed the requirements of each task or indicate the task(s) not
satisfactorily addressed and indicate what tasks they must re-
attempt at a later date to demonstrate satisfactory performance.
 Students have the right to appeal the outcome of assessment
decisions if they feel they have been dealt with unfairly or have
other appropriate grounds for an appeal.
What needs to be
submitted?
Assessment task 1
Response to the written questions
Assessment task 2
Response to the simulated situations that will be provided to them.
Resubmission
In case any student is unable to gain satisfactory marks after his or her 1st
completed submission, he/she will be provided with a second chance of
resubmission. However, this time they have to work only on the questions

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ASSESSMENT TASK INSTRUCTIONS
they have not gained satisfactory marks.
Reasonable adjustments
(assessor to indicate
possible adjustments):
Students are encouraged for contacting their trainer prior to attempting this
task in case they do not understand any part of this task or in case they
have any learning issues/ requirement that may prevent them when
attempting any part of the assessment.
Assessor name Date
Assessor signature

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Role Play/Scenario/Observation Task Template
ROLE PLAY / SCENARIO/OBSERVATION TASK
In this assessment students are required to communicate with sample clients in English effectively along
with entering the data in their computer in an accurate way in simulated situations. Along with
communicating with they will also have to use computerised information along with retrieval systems.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
Resources required:
PC and Microsoft Office
communication devices like phone or radio communication devices
Tables and chairs
Internet access
industry codes of practice

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Task 1: Communicating with the clients appropriately
Students need to communicate with the clients in a simulated situation in English. They need to use the
communication system provided to them while communicating with the clients. After communicating
with the clients they needs to plot the information gathered during the communication.
Task 2: Completion of the OHS site inspection form
Students are required to store information collected in computerised information storage as well as
retrieval system. Along with this they also needs to write legibly.
Conditions of Assessment
 Students must attempt all parts of this task.
 This is an close book test. Hence students are not permitted to refer to books.
 In case any student is able to gain satisfactory marks after his or her 1st completed submission,
he/she will be provided with a second chance of resubmission. However, this time they have to
work only on the questions they have not gained satisfactory marks.
 Students will be provided feedback on their performance by the trainer. The feedback will
indicate if they have satisfactorily addressed the requirements of each task or indicate the task(s)
not satisfactorily addressed and indicate what tasks you must re-attempt at a later date to
demonstrate satisfactory performance.

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ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST
Did the candidate: Yes No N/A Comments
1
The students completed the task and
showed an ability to integrate the skill
requirements of this unit.
2
The students have communicated
efficiently with the clients in English
3
The students have used the
communication systems like phone or
radio communication in a clear as
well as concise ways
4
The students have plotted all the
information collected in an effective
way
5
The student have efficiently used the
computerized information storage as
well as retrieval system.
6
The students have written down the
information in an efficient and legible
manner.
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not understand
any part of this task or if they have any learning issues/ needs that may hinder them when attempting any

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part of the assessment.
Student name Date
Assessor name Date
Assessor signature
Task outcome  Satisfactory  Not satisfactory

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Role Play/Scenario/Observation Task Assessor Template
ROLE PLAY / SCENARIO/OBSERVATION TASK ASSESSOR GUIDE
Instructions to the assessor:
All assessors are expected to have read and follow the trainer and assessors’ handbook regarding all
assessment task. This handbook outlines in detail:
 Assessor Instructions – pre – assessment
 Assessor Instructions – during assessment
 Assessor Instructions – post assessment
 Guidelines for completing assessment tasks using simulated workplace environment/s
 Students with specific learning needs
Assessor Information
 Assessors are to arrange the facility to reflect a workplace environment and associated
resources, materials and equipment prior to administering this task.
 Facilities, equipment and resources must include a classroom, PC workstations, chair, VDU,
keyboard, mouse, OHS hazards (e.g. cracked VDU screen - not connected to power source),
frayed cable (not plugged in), debris on the floor, spilt water, upturned tables and chairs or
ladder near work station, bags near walkway.
 Hazards must be placed away from where the student is working/ walking/ entering the work
station/ near but in an area they can see.
 Assessors are to familiarise themselves with the Observation checklist and marking criteria
 Assessors are to vary hazards with each student.

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Role-play/Scenario/Observation task details:

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ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST- ASSESSOR MARKING GUIDE
Use the checklist below to observe the student performing the required task(s) and record their performance. If
the student misses a step, have the student perform the step again, so that you are confident they can demonstrate
that skill.
If the student cannot demonstrate the required skills, you may pose questions or hypothetical situations based on
your knowledge of their work environment and/or the unit requirements.
Use this Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity
observed.
Did the candidate: Yes No N/A Comments
1
The students completed the task and
showed an ability to integrate the skill
requirements of this unit.
2
The students developed the
knowledge of receiving and
distributing mail
3
Students have developed the ability to
gain effective knowledge of
Australian General Post office.
4 Students developed the ability to
understand the types and range of

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mails available globally
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not understand
any part of this task or if they have any learning issues/ needs that may hinder them when attempting any
part of the assessment.
Student name Date
Assessor name Date
Assessor signature
Task outcome  Satisfactory  Not satisfactory

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Written Questions Template
Written questions
Assessment 1
The chief aim of the assessment is to assess the skills as well as knowledge of the students gained throughout the
course. The mentioned assessment is comprised of a series of question that is being designed for allowing the
students to demonstrate competence in the unit.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet
Conditions of Assessment
Students must attempt all parts of this task.
This is an open book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she will be
provided with a second chance of resubmission. However, this time they have to work only on the questions they
have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if they have
satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily addressed and
indicate what tasks you must re-attempt at a later date to demonstrate satisfactory performance.

20HUMAN RESOURCE MANAGEMENT
Question 1
Name some of the operation services where team work is highly required?
 Satisfactory  Not satisfactory
Question 2
Why communication is a highly crucial process for ensuring effective team work?
 Satisfactory  Not satisfactory
Question 3
What are some of the tactics that team members needs to learn in order to ensure effective collecting,
maintaining as well as displaying information?
 Satisfactory  Not satisfactory
Question 4
How to ensure effective distribution of information in emergency services?
 Satisfactory  Not satisfactory
Question 5
What does Standing Operations Procedure means?
 Satisfactory  Not satisfactory
Question 6

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What are some of the factors that needs to be considered while communicating with the clients?
 Satisfactory  Not satisfactory
Question 7
Why maintaining as well as closing records and information is highly crucial in emergency services?
 Satisfactory  Not satisfactory
Question 8
Why team work is important in emergency operation centres?
 Satisfactory  Not satisfactory
Question 9
name five important factors that are needed for building a squad with teamwork?
 Satisfactory  Not satisfactory
Question 10
What factors enhance the efficiency of a team working in an emergency operation centre?
 Satisfactory  Not satisfactory
Written Questions Assessor Template
Written questions – ASSESSOR GUIDE

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In this assessment task students are required to read the questions and either write in the correct answer in the
spaces provided and where prompted.
This is an assessment of the knowledge and skills gained through training throughout the course. This
assessment contains a series of on line questions designed to allow students to demonstrate competence in the
unit.
Resources Required:
 PC and Microsoft Office
 Login details for IVET student portal
 Pen or Paper
When completing the assessment tasks candidates are required to individually demonstrate satisfactory
performance.
Conditions of Assessment
 This is a closed book assessment to be completed at the training facility on site in no longer that 70
minutes.
 For students performance to be deemed satisfactory in this assessment task, students must provide a
correct response to every question. If part of this task is not satisfactorily completed, students will be
asked to complete further assessment to demonstrate competence.
 Students will be provided feedback on their performance by their assessor. The feedback will indicate if
they have correctly answered each question or indicate the questions answered incorrectly. Students will
be advised of the subject areas that they must re-attempt questions on at a later date to
 Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal. Students will be required to follow the

23HUMAN RESOURCE MANAGEMENT
instructions in the student handbook regarding this.
Guidelines for written submissions
All assessors are expected to have read and follow the trainer and assessors’ handbook regarding all assessment
task. This handbook outlines in detail:
 Assessor Instructions – pre – assessment
 Assessor Instructions – during assessment
 Assessor Instructions – post assessment
 Guidelines for administrating written assessments
 Students with specific learning needs
The assessor should contact the VET Training Manager to clarify any information if the processes or assessor’s
expected contribution is unclear, prior to administering any assessment tasks. In other terms, it can be described
as a verbal speech or other methods of relaying information within an organization.
Question 1
Name some of the operation services where team work is highly required?
Some of the emergency operation centres where team work is highly required includes the ambulance a d
paramedic services police stations, fire services as well as volunteers.
 Satisfactory  Not satisfactory
Question 2
Why communication is a highly crucial process for ensuring effective team work?
Communication inside the team results in better understanding of the tasks due to exchange of crucial
information both verbally as well as non verbally. Not only this, effective communication within an
organizations enhances the bonding between the employees as well as the bondage between the employees and

24HUMAN RESOURCE MANAGEMENT
employers. This in turn reduces the risk of conflicts between the team members.
 Satisfactory  Not satisfactory
Question 3
What are some of the tactics that team members needs to learn in order to ensure effective collecting,
maintaining as well as displaying information?
In order to collect effective information, the tea members need to possess effective communication skills,
empathy product knowledge, positive attitude, efficient fluency in English s well as proper listening skills. For
maintaining efficient communication, capability to use communication tools like radio devices as well as phones
is needed.
 Satisfactory  Not satisfactory
Question 4
How to ensure effective distribution of information in emergency services?
1. Constant contact with the clients through virtual communicating devices needs to be maintained.
2. Along with this, it is highly crucial to plot the information collected.
3. intranet or other internal communication techniques should be used in order to distribute all the information to
the employees in an effective way
 Satisfactory  Not satisfactory
Question 5
What does Standing Operations Procedure means?

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A Standing Operations procedure (SOP) can be defined as a step-by-step instructions that have been compiled by
an organization for helping the workers to carry out complex routine operations. The chief aim of SOP is to
achieve efficiency, uniformity of performance as well as quality output while reducing the miscommunication as
well as failure to company with the industry regulations.
 Satisfactory  Not satisfactory
Question 6
What are some of the factors that need to be considered while communicating with the clients?
Active listening.
Simplicity.
Straight forwardness.
Feedback.
Speaking clearly/articulation.
Knowledge of the receiver / audience.
Speed and sequence of speech.
Relationship between the sender and the receiver.
 Satisfactory  Not satisfactory
Question 7
Why maintaining as well as closing records and information is highly crucial in emergency services?
Records and information in emergency information centres are one of the most crucial aspects of the services. In
order to maintain the record of the information effectively, it is highly crucial for employees to learn appropriate
usage of information storage devices. Lack of efficiency in closing the records and information bears the risk of
information theft or loss of crucial information. This can impose adverse impact on the performance of the
emergency operations centre.
 Satisfactory  Not satisfactory

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Question 8
Why team work is important in emergency operation centres?
Team work is important in emergency operation centre in order to deliver effective crisis management. Bondage
and understanding between the employees in emergency operations centres makes it highly difficult for the
employees with emergency situations.
 Satisfactory  Not satisfactory
Question 9
Name five important factors that are needed for building a squad with teamwork?
1. Goal factor. Better and effective teams should set specific goals to achieve, including the expected
results and the deadline for completion.
2. Communication factor.
3. Trust factor
4. Progress factor.
5. Cooperation factor
 Satisfactory  Not satisfactory
Question 10
What factors enhance the efficiency of a team working in an emergency operation centre?
1) They communicate well with each other.
2) They focus on goals and results
3) Everyone contributes their fair share
4) They offer each other support
5) Team members are diverse
6) Good leadership
7) They're organized.

27HUMAN RESOURCE MANAGEMENT
 Satisfactory  Not satisfactory
Step 3 – Review your assessment tool
You are required to complete a review of your completed assessment tool for the unit of
competency indicated in the assessment plan you have developed in the previous step.
A template ‘assessment quality review checklist’ follows to guide you through the review.
If when reviewing you respond with a no (N) when it should be a yes (Y), make the necessary
changes on your assessment tool and add a brief comment of the review tool
(comments/suggestions) of what you altered to rectify the situation.

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Assessment Quality Review Checklist
The following document is to be used by you to review your own assessment questions. Please
complete all areas.
ASSESSMENT QUALITY REVIEW CHECKLIST
Unit reviewed: PUASES012A Work as a team member in an emergency operations centre
List all documents that are to be reviewed as part of this process
Assessment plan
Role Play with observation checklist (students and assessor instructions)
Written Questions (students and assessor instructions
Review Question Y/N/NA Comments and suggestions
a) The unit of competency is sufficiently addressed
including:
 performance criteria
 performance evidence
Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
 knowledge evidence
 assessment conditions
Mapping clearly shows how each task relates to unit
requirements
Y
The assessment instructions for the student are:
 written in plain English and are
clear and easy to follow
 when and how the tasks are to be
completed
 under what conditions
 resources required
 and the criteria against which
students will be assessed
Y
The guidance to assessors is clear and easy to follow Y
The assessment methods and arrangements used
match all details provided in the Assessment Plan
Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
A range of assessment methods are used and they are
suitable to the intended outcomes of the unit.
Y
The tasks ensure appropriate assessment of practical
skills
Y
Third party reports, where applicable, are:
 written in plain English so that the
third party can clearly understand
what they are being asked
 only relied upon as supplementary
and not primary evidence
NA
Principles of assessment and rules of evidence have
been considered Y
Assessment tasks appropriately reflect industry
expectations and current workplace practices Y
The assessments allow for collection of sufficient
quality and quantity of evidence
Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
Assessment record tools:
 are easy to use
 ensure the requirements of each
task can be checked and recorded
 allow the recording of an outcome
at task level (S/NS)
 allow the recording of an overall
outcome for the whole unit
(C/NYC)
Y
The assessments ensure:
 competency is assessed over a
period of time and in a range of
contexts and;
 there are clear instructions
detailing when and where
assessments are to be conducted
Y
The assessment tools allow for collection of
sufficient quality and quantity of evidence
Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
The assessments can be adapted to suit individual
needs of the student and workplace as required and
provisions for reasonable adjustment can be made
(where required)
Y
The tools ensure that the assessor will know that the
assessment is based on the student’s own work
Y
Reviewer
signature:
Reviewer name: Amanda Armstrong Date: 15.3.2017
Improvements/Actions to be taken
Management to complete this section
Action Due date Responsibility Completed (Date)
None at this stage None at this stage None at this
stage
None at this stage

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Step 4 - Trialling assessment tools
Comments:
Amanda Armstrong currently holds the current TAE qualification s trialled this assessment tool.
She completed the tool as if he was a student (student perspective) and also completed the quality
review check.
Amanda has felt that the assessment was set in a well structured manner. A good number of
questions relevant to the unit as been provided. Along with this, the assessor information was also
highly detailed and provides sufficient assistance to the assessor with the help of the assessor
handbook. No major issues have been pointed out by Amanda.
Amended assessment plans
If the assessment plan was amended based on feedback received, please specify into the
following space the specific changes that were made.
If no changes were required based on feedback from your colleague, please state “no changes
were required.”.
no changes were required

34HUMAN RESOURCE MANAGEMENT

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Mapping
PUAOHS001C Follow defined occupational health and safety policies and
procedures
Unit Summary
This unit covers competency for applying general occupational health and safety requirements
when working in the usual workplace environment, excluding emergency incidents.
This unit is based on the national Guidelines for Integrating Occupational Health and Safety
Competencies into National Industry Competency Standards
This unit applies to all workers within the public safety Industry, but is particularly relevant to
new workers who need to understand OHS in the public safety context.
Assessment Type
Summative Assessment
Assessment Methods
Assessment One On line assessment
Assessment Two Offline assessment
A range of assessment methods will be used to assess this unit of competency including observation and
oral and written questioning to assess knowledge.

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Element/ Performance Criteria
1. Manage own work
AT1 AT2
1.1 Initial task information is obtained on likely
nature
of incident response
1,3,5
Practical task
1.2 Operations centre is opened in accordance
with unit
or organisational standing operating
procedures
(SOPs)
1, 2, 4
Practical task
1.3 Work load is assessed and priorities are set
within
allocated timeframes
2,5 Practical

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Element/ Performance Criteria
2. Collect, maintain and display information
AT1 AT2
2.1 Operational information is actively sought
3,6,7,10 written task

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2.2 Operational information is recorded legibly
and/or electronically using organisational
documentation
1, 2, 4
written task
2.3 Operational priorities are applied according to
organisational SOPs
8, 9,10 Written task
2.4 Information is evaluated for currency and
correctness, and advice is provided to team
leader and/or operational manager
1, 2 Practical task
2.5 Incident files are maintained in accordance
with organisational policies and procedures
4,5 Written task
2.6 Information displays are plotted and/or
updated as
required by organisational SOPs
3,4 Written task

39HUMAN RESOURCE MANAGEMENT
Element/ Performance Criteria
3. Disseminate information
AT1 AT2
3.1 Briefing areas are prepared

40HUMAN RESOURCE MANAGEMENT
3,6,7,10 written task
3.2 Information for situational reports, operational
orders and media releases is assembled for
operational manager
1, 2, 4
written task
3.3 Relevant information is disseminated under
direction of team leader or operational
manager in
accordance with organizational policies and
procedures
8, 9 Written task
3.4 Information is distributed within the
operations
centre in accordance with organizational
policies and
procedures
8,9 Written task
3.5 Clear and relevant information is included in
incoming shift hand over
5,7 Written task

41HUMAN RESOURCE MANAGEMENT
Element/ Performance Criteria
4. Close an operations centre
AT1 AT2
4.1 Records and information are filed in
accordance with SOPs
7
written task