Assessment Plan for BSBWOR202 Organise and Complete Daily Work Activities

This assessment plan outlines the requirements and instructions for the assessment of BSBWOR202 Organise and Complete Daily Work Activities. It includes the purpose of the assessment, target group, assessment methods, resources required, and assessment arrangements.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author Note

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Step 1 - Assessment Plan
ASSESSMENT PLAN
Unit name and code BSBWOR202 Organise and complete daily work
activities
Purpose of the assessment This unit describes the skills and knowledge required to seek
feedback for performance improvement and use current
technology appropriate to the task.
It applies to individuals working under direct supervision who
develop basic skills and knowledge for working in a broad
range of settings.
Target group VET Students completing a course that this unit is part of
Context of assessment Training and Assessment Environment
Written as well as practical components assessment
classroom based
Specific needs of the cohort/individual
being assessed
All students have completed an LLN prior to their
enrolment
There are some students who possess effective minor
difficulties. However, none of that is supposed to hinder
their ability for achieving competency in the unit.
Personnel involved in the assessment Narelle Ward

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process?
Assessment information and evidence requirements
Assessment methods
Assessment instruments required
for each method
Unit requirements
this meets (PC1.2,
PE2, KE4 etc.)
1 Written test
Written questions
Instructions for candidate
Marking guide for assessor
See mapping at end
of document
2
Practical Tasks
Instructions
Company Policy & Procedures
Observation Check list
See mapping at end
of document
3 Group Discussion/Question Discussion/Question Guideline for
the assessor
Observation Checklist
See mapping at end
of document
Resources
Specialist support (if applicable/required)  Access to the internet and library
 After class programs
 Access to employees
 integration aids

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Any tools or equipment required for
assessment
Desk, chair, computer
Any materials required for assessment Company policy and procedures folder
Any other resources required for
assessment (for example, supporting
documentation)
Computer manual
Any human resources required for
assessment (for example, other workplace
personnel, clients/customers etc.)
Not required for this unit
Assessment arrangements
Timeline for assessment – when will each
item be assessed?
The two assessments will be completed within the
delivery of the unit
How long will be given to each
assessment?
Written Assessment 30 mins
Practical Assessment 60 mins
Group Discussion 30 mins
Is integration of activities possible? The group discussion will lead into the practical
assessment
Assessment arrangements continued

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Work health and safety issues that may
impact on assessment activities being
conducted
No additional health and safety issues are expected for
this assessment plan. It is expected that students will
have a safe environment at all times.
A sight safety assessment will be made as part of the
group discussion assessment
Privacy/confidentiality issues that may
impact on assessment activities/portfolios
submitted
None at this stage as they will be handed to the assessor
directly
Any other issues that may impact on
assessment activities (for example,
sustainability)?
The practical assessment will be rescheduled if there is
power shortage
Any reasonable adjustments identified? Students may need additional time for assessments and
this is available if required
Where will assessment outcomes be
recorded?
All the students will be provided with a cover sheet where
the assessor will be able to record the feedback as well a
the outcome. The final results of the unit will be recorded
in the LMS
Date of each assessment to be
submitted/conducted
All assessments are to be submitted and conducted with
the time allocated for the unit.

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Step 2 - Assessment Instructions and Instruments
DEVELOP THE ASSESSMENT - Assessment Task Instructions
ASSESSMENT TASK INSTRUCTIONS
Unit code and title BSBWOR202 Organise and complete daily work activities
Workplace/Location Classroom/ Simulated office environment
Purpose of assessment This unit describes the skills and knowledge required to seek feedback for
performance improvement and use current technology appropriate to the
task.
It applies to individuals working under direct supervision who develop
basic skills and knowledge for working in a broad range of settings
Context of assessment Training and Assessment Environment
Written and Practical components assessment that are classroom based
classroom based
Resources required for
assessment
Assessment Task 1
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet

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ASSESSMENT TASK INSTRUCTIONS
Assessment 2
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Safety considerations All the students are subjected to work within the classroom setting as well
a work under the supervision of the assessor during the exam.
All tasks needs to perform within a classroom and should be monitored by
the trainer all the time.
Students should be warned about the consequences of using the internet for
personal reasons.
Students should be warned in case any hazards are present in the room.
Instructions to the
candidate:
Assessment 1
The chief focus of Assessment 1 is on assessing the ability of the students
to organize a work schedule. In this assignment students will be provided
with a short case study associated to the unit topic. Questions will be asked
on the basis of the case study.
The mentioned test is a open book test and needs to be completed within
30 minutes

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ASSESSMENT TASK INSTRUCTIONS
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen and Paper
internet
Assessment 2
This assessment was focused on the skills of the students to complete their
tasks effectively. A questionnaire of 10 questions will be provided to the
students. Students have to answer on the questions within the stipulated
time period.
The mentioned test is a close book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Conditions of Assessment

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ASSESSMENT TASK INSTRUCTIONS
 Students must attempt all parts of each assessment task.
 For students’ performance to be deemed satisfactory in this
assessment task, they must satisfactorily address all the assessment
criteria. If part of this task is not satisfactorily completed students
will be asked to complete further assessment to demonstrate
competence.
 Students will be provided feedback on their performance by their
Assessor. The feedback will indicate if they have satisfactorily
addressed the requirements of each task or indicate the task(s) not
satisfactorily addressed and indicate what tasks they must re-
attempt at a later date to demonstrate satisfactory performance.
 Students have the right to appeal the outcome of assessment
decisions if they feel they have been dealt with unfairly or have
other appropriate grounds for an appeal.
What needs to be
submitted?
Assessment task 1
Students are required to complete a portfolio of work that includes all of
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks

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ASSESSMENT TASK INSTRUCTIONS
Assessment task 2
Students are required to complete a portfolio of work that includes all of
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Resubmission
In case any student is unable to gain satisfactory marks after his or her 1st
completed submission, he/she will be provided with a second chance of
resubmission. However, this time they have to work only on the questions
they have not gained satisfactory marks.
Reasonable adjustments
(assessor to indicate
possible adjustments):
Students are encouraged for contacting their trainer prior to attempting
this task in case they do not understand any part of this task or in case they
have any learning issues/ requirement that may prevent them when
attempting any part of the assessment.
Assessor name Date

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Assessor signature

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Role Play/Scenario/Observation Task Template
ROLE PLAY / SCENARIO/OBSERVATION TASK
Instructions to the candidate:
The chief focus of Assessment 1 is on assessing the ability of the students to organize a work schedule.
In this assignment students will be provided with a short case study associated to the unit topic.
Questions will be asked on the basis of the case study.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet

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Role-play/Scenario/Observation task details:
Task 1:
The chief focus of Assessment 1 is on assessing the ability of the students to organize a work
schedule. In this assignment students will be provided with a short case study associated to the
unit topic. Questions will be asked on the basis of the case study.
Task 2:
This assessment was focused on the skills of the students to complete their tasks effectively. A

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questionnaire of 10 questions will be provided to the students. Students have to answer on the questions
within the stipulated time period.
Conditions of Assessment 1
 Students must attempt all parts of this task.
 This is an open book test. Students may refer to books.
 In case any student is able to gain satisfactory marks after his or her 1st completed
submission, he/she will be provided with a second chance of resubmission. However,
this time they have to work only on the questions they have not gained satisfactory
marks.
 Students will be provided feedback on their performance by the trainer. The feedback
will indicate if they have satisfactorily addressed the requirements of each task or
indicate the task(s) not satisfactorily addressed and indicate what tasks you must re-
attempt at a later date to demonstrate satisfactory performance.

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ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST
Did the candidate: Yes No N/A Comments
1
The students completed the task
and showed an ability to integrate
the skill requirements of this unit.
2
The students developed the
knowledge of receiving and
distributing mail
3 Students have developed the
ability to gain effective knowledge
of Australian General Post office.
4
Students developed the ability to
understand the types and range of
mails available globally
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not
understand any part of this task or if they have any learning issues/ needs that may hinder them
when attempting any part of the assessment.

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Student name Date
Assessor name Date
Assessor
signature
Task outcome  Satisfactory  Not satisfactory

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Role Play/Scenario/Observation Task Assessor Template
ROLE PLAY / SCENARIO/OBSERVATION TASK ASSESSOR GUIDE
Instructions to the assessor:
All assessors are expected to have read and follow the trainer and assessors’ handbook
regarding all assessment task. This handbook outlines in detail:
 Assessor Instructions – pre – assessment
 Assessor Instructions – during assessment
 Assessor Instructions – post assessment
 Guidelines for completing assessment tasks using simulated workplace environment/s
 Students with specific learning needs
Assessor Information
 Assessors are to arrange the facility to reflect a workplace environment and associated
resources, materials and equipment prior to administering this task.
 Facilities, equipment and resources must include a classroom, PC workstations, chair,
VDU, keyboard, mouse, OHS hazards (e.g. cracked VDU screen - not connected to
power source), frayed cable (not plugged in), debris on the floor, spilt water, upturned
tables and chairs or ladder near work station, bags near walkway.
 Hazards must be placed away from where the student is working/ walking/ entering the

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work station/ near but in an area they can see.
 Assessors are to familiarise themselves with the Observation checklist and marking
criteria
 Assessors are to vary hazards with each student.
Role-play/Scenario/Observation task details:

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ROLE PLAY / SCENARIO/ OBSERVATION TASK CHECKLIST- ASSESSOR MARKING
GUIDE
Use the checklist below to observe the student performing the required task(s) and record their
performance. If the student misses a step, have the student perform the step again, so that you are
confident they can demonstrate that skill.
If the student cannot demonstrate the required skills, you may pose questions or hypothetical situations
based on your knowledge of their work environment and/or the unit requirements.
Use this Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each
activity observed.
Did the candidate: Yes No N/A Comments
1
The students completed the task
and showed an ability to integrate
the skill requirements of this unit.
2
The students developed the
knowledge of organizing work
schedule

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3
Students have developed the
ability to complete tasks within
designated timelines and in
accordance with organisational
requirements and instructions
4
Students developed the ability to
review their own work
performance.
Reasonable adjustments
Candidates are encouraged to contact their trainer prior to attempting this task if they do not
understand any part of this task or if they have any learning issues/ needs that may hinder them
when attempting any part of the assessment.
Student name Date
Assessor name Date
Assessor signature
Task outcome  Satisfactory  Not satisfactory

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Written Questions Template
Written questions
Assessment 1
The chief focus of Assessment 1 is on assessing the ability of the students to organize a work schedule. In this
assignment students will be provided with a short case study associated to the unit topic. Questions will be asked
on the basis of the case study.
The mentioned test is a open book test and needs to be completed within 30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
internet
Conditions of Assessment
Students must attempt all parts of this task.

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This is an open book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory
performance.
Case study
Rhea works in a sports organization. The manager of the company has asked her to complete a
membership mail out. Her chief goal is to complete a membership mail within the stipulated time. Rhea
is facing issues while getting started. She is unsure about who should receive the mail and what is the
purpose of the same
Question 1
is it a SMART Goal? If so, explain the reason behind it.
 Satisfactory  Not satisfactory
Question 2
How does the goal of Rhea is associated with the goal of the association. The goal of the sports

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company is to build effective relationship with the client
 Satisfactory  Not satisfactory
Question 3
Since Rhea is unable to understand ho should to start, whom should she communicate for the same.
 Satisfactory  Not satisfactory
Question 4
What are the steps that need to be followed by Rhea in order to organize her work in a proper way?
 Satisfactory  Not satisfactory
Written questions
Assessment task 2
Assessment task 2
This assessment was focused on the skills of the students to complete their tasks effectively. A

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questionnaire of 10 questions will be provided to the students. Students have to answer on the questions
within the stipulated time period.
Observation Checklist completed by assessor
Completed computer work tasks
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Conditions of Assessment
Students must attempt all parts of this task.
This is a close book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory

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performance.
Question 1
What are the tasks associated with reception duties in an organization?
 Satisfactory  Not satisfactory
Question 2
What are the processes that need to be followed by employees for processing incoming mail as well as
sending outgoing mail?
 Satisfactory  Not satisfactory
Question 3
What are the processes that needs to be incorporated for booking as well as information?
 Satisfactory  Not satisfactory
Question 4
What are the steps that needs to be followed for completing data entry?
 Satisfactory  Not satisfactory

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Written Questions Assessor Template
Written questions – ASSESSOR GUIDE
In this assessment task students are required to read the questions and either write in the correct answer in the
spaces provided and where prompted.
This is an assessment of the knowledge and skills gained through training throughout the course. This
assessment contains a series of on line questions designed to allow students to demonstrate competence in the
unit.
Resources Required:
 PC and Microsoft Office
 Login details for IVET student portal
 Pen or Paper
When completing the assessment tasks candidates are required to individually demonstrate satisfactory
performance.
Conditions of Assessment
 This is a closed book assessment to be completed at the training facility on site in no longer that 70
minutes.
 For students performance to be deemed satisfactory in this assessment task, students must provide a
correct response to every question. If part of this task is not satisfactorily completed, students will be
asked to complete further assessment to demonstrate competence.
 Students will be provided feedback on their performance by their assessor. The feedback will indicate if

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they have correctly answered each question or indicate the questions answered incorrectly. Students will
be advised of the subject areas that they must re-attempt questions on at a later date to
 Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal. Students will be required to follow the
instructions in the student handbook regarding this.
Guidelines for written submissions
All assessors are expected to have read and follow the trainer and assessors’ handbook regarding all assessment
task. This handbook outlines in detail:
 Assessor Instructions – pre – assessment
 Assessor Instructions – during assessment
 Assessor Instructions – post assessment
 Guidelines for administrating written assessments
 Students with specific learning needs
The assessor should contact the VET Training Manager to clarify any information if the processes or assessor’s
expected contribution is unclear, prior to administering any assessment tasks
Written questions – ASSESSOR GUIDE
Question 1

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Is it a smart goal? Explain the reason behind it
The task given to Rhea is to complete the membership mail out on time. Considering the fact that she has been
given a stipulated time to complete her task and a specific goal of the organization is working behind the task,
the task given to Rhea can be considered as a SMART Goal.
A smart goal is used or helping the management to set specific goals. The term SMART is defined as an
acronym that stands for Specific, Measurable, Achievable, Realistic as well as Timely. In the given task the
manager has provided a specific instruction to Rhea which points out that the task is Specific. Since the total
number of mails completed can be counted the gal is also measurable and realistic. The task is realistic and
achievable since it has been done by employees a number of times. Finally, since the task needs to be submitted
within a specific deadline, the task is timely.
 Satisfactory  Not satisfactory
Question 2
How does the goal of Rhea is associated with the goal of the association. The goal of the sports
company is to build effective relationship with the client
The professional goal of Rhea is to compose effective mailout that will be able to attract the target
consumers towards the organization. Considering the fact that the chief target of the mentioned
organization is to build an effective relationship with the client, achieving he professional target of
Rhea will eventually result in achievement of the target of the clients of the organization.
 Satisfactory  Not satisfactory
Question 3
Since Rhea is unable to understand how should to start, whom should she communicate for the
same.

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The first target of Rhea in order to understand how to get started with the work includes the employees
who have already completed mail out for the clients. Experienced employees are considered to be
highly valuable resource for an organization since they possess both knowledge and experience that can
enhance the efficiency of the same. Hence they does not only possess the potential to help Rhea to get
started but can olso provide thorough guidance of how she can organize the task in an efficient way.
 Satisfactory  Not satisfactory
Question 4
What are the steps that need to be followed by Rhea in order to organize her work in a proper way?
The first thing that Rhea should do is to plan the steps that she will be following in order to complete
the mail out to be sent. Secondly she needs to draft an effective mail after accessing the consumer base
to whom the mail is to be sent. The final step should include following all the steps and sent the clients
the mail.
 Satisfactory  Not satisfactory
Written questions
Assessment task 2
This assessment was focused on the skills of the students to complete their tasks effectively. A
questionnaire of 10 questions will be provided to the students. Students have to answer on the questions

33HUMAN RESOURCE MANAGEMENT
within the stipulated time period.
Observation Checklist completed by assessor
Completed computer work tasks
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Conditions of Assessment
Students must attempt all parts of this task.
This is a close book test. Students may refer to books.
In case any student is able to gain satisfactory marks after his or her 1st completed submission, he/she
will be provided with a second chance of resubmission. However, this time they have to work only on
the questions they have not gained satisfactory marks.
Students will be provided feedback on their performance by the trainer. The feedback will indicate if
they have satisfactorily addressed the requirements of each task or indicate the task(s) not satisfactorily
addressed and indicate what tasks you must re-attempt at a later date to demonstrate satisfactory
performance.

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Question 1
What are the tasks associated with reception duties in an organization?
Answering the telephone
taking the massages of the client
Greeting the visitors
Contacting the consumers if required
 Satisfactory  Not satisfactory
Question 2
What are the processes that needs to followed by employees for processing incoming mail as well as
sending outgoing mail?
Open as well as sort the incoming mail along with providing to relevant employees
Collecting, labelling as well as sending outgoing mail
 Satisfactory  Not satisfactory
Question 3
What are the processes that needs to be incorporated for booking as well as information?

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1. taking bookings
2. processing payments
3. providing effective information to the consumers on request
 Satisfactory  Not satisfactory
Question 4
What are the steps that need to be followed for completing data entry?
1. entering the bookings and payments
2. entering consumer details
3. updating records as required
cross referencing the paper based system
 Satisfactory  Not satisfactory

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Step 3 – Review your assessment tool
You are required to complete a review of your completed assessment tool for the unit of
competency indicated in the assessment plan you have developed in the previous step.
A template ‘assessment quality review checklist’ follows to guide you through the review.
If when reviewing you respond with a no (N) when it should be a yes (Y), make the necessary
changes on your assessment tool and add a brief comment of the review tool
(comments/suggestions) of what you altered to rectify the situation.

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Assessment Quality Review Checklist
The following document is to be used by you to review your own assessment questions. Please
complete all areas.
ASSESSMENT QUALITY REVIEW CHECKLIST
Unit reviewed: BSBWOR202 Organise and complete daily work activities
List all documents that are to be reviewed as part of this process
Assessment plan
Assessment 1 case study and questions
Assessment 2 Material study based questions
Assessment instructions
Assessment 1: written questions
Assignment 2: written questions
Review Question Y/N/NA Comments and suggestions
a) The unit of competency is sufficiently addressed
including: Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
 performance criteria
 performance evidence
 knowledge evidence
 assessment conditions
Mapping clearly shows how each task relates to unit
requirements
Y
The assessment instructions for the student are:
 written in plain English and are
clear and easy to follow
 when and how the tasks are to be
completed
 under what conditions
 resources required
 and the criteria against which
students will be assessed
Y
The guidance to assessors is clear and easy to follow Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
The assessment methods and arrangements used
match all details provided in the Assessment Plan
Y
A range of assessment methods are used and they are
suitable to the intended outcomes of the unit.
Y
The tasks ensure appropriate assessment of practical
skills
Y
Third party reports, where applicable, are:
 written in plain English so that the
third party can clearly understand
what they are being asked
 only relied upon as supplementary
and not primary evidence
NA
Principles of assessment and rules of evidence have
been considered Y
Assessment tasks appropriately reflect industry
expectations and current workplace practices Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
The assessments allow for collection of sufficient
quality and quantity of evidence
Y
Assessment record tools:
 are easy to use
 ensure the requirements of each
task can be checked and recorded
 allow the recording of an outcome
at task level (S/NS)
 allow the recording of an overall
outcome for the whole unit
(C/NYC)
Y
The assessments ensure:
 competency is assessed over a
period of time and in a range of
contexts and;
 there are clear instructions
detailing when and where
assessments are to be conducted
Y

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ASSESSMENT QUALITY REVIEW CHECKLIST
The assessment tools allow for collection of
sufficient quality and quantity of evidence
Y
The assessments can be adapted to suit individual
needs of the student and workplace as required and
provisions for reasonable adjustment can be made
(where required)
Y
The tools ensure that the assessor will know that the
assessment is based on the student’s own work
Y
Reviewer
signature:
Reviewer name: Amenda Armstrong Date: 15.3.2017
Improvements/Actions to be taken
Management to complete this section
Action Due date Responsibility Completed (Date)
None at this stage None at this stage None at this
stage
None at this stage

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Step 4 - Trialling assessment tools
Comments:
Amenda Armstrong currently holds the current TAE qualification s trialled this assessment tool.
She completed the tool as if he was a student (student perspective) and also completed the quality
review check.
According to her, the assessment instruments are well set. However, the effectiveness of the
assignment would have increased if atleast 2 to 3 questions are added in both assignment 1 and 2.
She also added that the assessment lack practical activities which in turn has the potential to
enhance the knowledge of the learner’s in a better way.
Amended assessment plans
If the assessment plan was amended based on feedback received, please specify into the
following space the specific changes that were made.
If no changes were required based on feedback from your colleague, please state “no changes
were required.”.

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3 more questions will be added to both assignment 1 and assessment 2.

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Mapping
BSBWOR202 Organise and complete daily work activities
Unit Summary
This unit describes the skills and knowledge required to seek feedback for performance improvement and
use current technology appropriate to the task.
It applies to individuals working under direct supervision who develop basic skills and
knowledge for working in a broad range of settings.
Assessment Type
Summative Assessment
Assessment Methods
Assessment One On line assessment
Assessment Two On line assessment
A range of assessment methods will be used to assess this unit of competency including
observation and oral and written questioning to assess knowledge.

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Element/ Performance Criteria
1. Organise work schedule
AT1 AT2
1.1 Discuss and agree on work goals and plans with
assistance from appropriate persons
1,3 Assignment 1
1.2
Develop an understanding of the relationship
between individual work goals and plans, and
organisational goals and plans
2,3
Assignment 1
1.3
Plan and prioritise workload within allocated
timeframes
1,4 Assignment 1

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Element/ Performance Criteria
Complete work tasks
AT1 AT2
2.1
Complete tasks within designated timelines and
in accordance with organizational requirements
and instructions
1,4 Practical task
2.2
Use effective questioning to seek assistance
from colleagues when difficulties arise in
achieving allocated tasks
Practical task

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2.3
Identify factors affecting work requirements and
take
2,3 Practical task

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Performance evidence AT1 AT2
Recognizes and interprets textual information to complete tasks
according to organizational requirements
Questions Practical task
Completes required documents using organizational formats
Questions Practical task
Uses listening and questioning techniques to seek information and
confirm understanding
Participates in verbal interactions using language and features suitable
to audience and context
Questions Practical task
Interprets numerical information related to timeframes
Questions Practical task
Complies with organizational policies, procedures and standards

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Questions Practical task