Human Resource Management

Catalin Dan Sudent number 12568 CW9

HRM

Table of Contents
INTRODUCTION.......................................................................................................................................4
TASK 1.......................................................................................................................................................4
1.1Difference between the personnel management and human resource management............................4
1.2Assessment of human resource management function........................................................................5
1.3Evaluation of roles and responsibilities of line manager in the Holiday inn hotel..............................6
1.4 Analysis of the legal and regulatory framework impact on human resource management.................6
TASK 2.......................................................................................................................................................7
2.1 Analyzing the reason of human resource planning............................................................................7
2.2 Analyzing the stages of human resource planning.............................................................................8
2.3 Comparison of current recruitment and selection process with another organization........................8
2.4Evaluation of effectiveness of recruitment process.............................................................................9
TASK 3.......................................................................................................................................................9
3.1 Assessment of the link between motivational theory and reward at Virgin Media............................9
3.2 Evaluation of process of job evaluation and other factors determining pay at Virgin Media...........10
3.3 Assessment of different contexts how effective is the reward systems at Virgin Media..................11
3.4 Examining the methods of Virgin Media to use the monitor employee performance......................11
TASK 4.....................................................................................................................................................12
4.1 Identification of the reasons for termination of Faisal’s employment contract with the Chicken
Master and generally explains other reasons for cessation of employment............................................12
4.2 Describing the employment exit procedures used by the Chicken Master.......................................13
4.3 Considering the impact of the legal and regulatory framework on employment cessation
arrangement with the Chicken Master...................................................................................................13
CONCLUSION.........................................................................................................................................14
REFERENCES........................................................................................................................................15

INTRODUCTION
In every business organization employees play a very crucial role in order to make
business effective and successful. In the absence of qualified and skilled personnel’s, business
enterprise can nor survive its business activities and functions. In order to survive business
functions smoothly, management have to develop effective policies and practices which is
suitable for human resource. Human resource management department have major responsibility
to manage the staff in such manner so as they can effectively perform their job and attain the
desired outcome within a time period. In a simple word it can be said that human resource
management is a process s of recruit, select, manage, motivate and control the employees so as
they can able to achieve the predetermined objective of organization. In this project report,
various function of human resource management has been addressed with respect of Holiday inn
hotel. Furthermore, importance of human resource planning and its impact in the business
enterprise has been studied in this report. The significance of motivation techniques and reward
has also discussed in this report which assist in encouraging and motivating workforce in the
cited venture has been discussed in this report.
TASK 1
1.1Difference between the personnel management and human resource management
Personnel management and human resource management is quite different from each other.
There are several major difference among these two term which are as follows-
 Human resource management is a modern approach of managing people and their
strength in the organization (Armstrong and Taylor, 2014). On the other hand personnel
management is a traditional approach of managing people in the organization which
focuses only on the outcomes. They does not focus on the employees requirement and
need... Holiday Inn hotel adopted the concept of human resource management where as
Marriot hotel adopted the concept of personnel management.
 Personnel management focuses on the personnel administration, employees welfare and
labor relation. On the other hand human resource management concentrate on
acquisition, development, motivation, maintenance of human resource in the corporation.

 Human resource management assumes that personnel are very important assess for the
business organization. On the other hand personnel management believes that individuals
are as a input for achieving desired output.
1.2Assessment of human resource management function
Human resource management is a very essential aspect in the organization through which
firm can manage personnel in order to attain determined objective. It is a process of hiring and
developing employees so that they become more valuable to the business enterprise. In the
context of Holiday inn hotel, its major objective is render quality services to customer and earn
maximum market share in the UK. In order to achieve this purpose, cited venture have to
consider on various functions of HRM which are as follows-
 HR planning- In this function of HRM research is very important through which
information is collected and analyzed to identify current and future human resource
requirements and to forecast changing values, attitudes and behavior of personnel and
their impact in the business organization (Bamberger, Biron and Meshoulam, 2014). In
the Holiday inn hotel, HR planning assist in identifying the actual requirement of
workforce in order to accomplish organizational goal
 Organizing-In this function, tasks are allocated among its members, relationships are
identified and activities are integrated toward common goal. Holiday inn hotel
management can distribute the various assignment among the workforce and set business
function according to objective.
 Directing- Directing means activating employees at various level in the organization and
making them motivated in order to achieve desired task. Cited venture direct and guide
the employees so as they can effectively perform their job
 Controlling- It is very essential function under which cited venture management control
and monitor the actual performance of employees (Bloom and Van Reenen, 2011). In this
function, performance of employees is checked, verified and compared with the plans.

1.3Evaluation of roles and responsibilities of line manager in the Holiday inn hotel
Line manager is a very important person in the organization who create the link between
the top level management and worker or staff members. The major roles and responsibility of
line manager is to maintain the healthy relationship between the department of organization.
He/she is obligate to monitor and evaluate the employees performance according to desired
outcome. In the context of Holiday inn hotel, in order to achieve the predetermined objective line
manager have various responsibilities which are as follows-
 Maintain healthy relationship- Line manager have major responsibility to maintain the
healthy relationship between the lower level management and top level management.
Line manager creates the link between the higher authority and workforce. Staff member
can communicate with higher authority with help of line manager because he/she create
link between both of them
 Performance appraisal- In the organization while performance appraisal processes may be
designed by HR professionals, they are implemented by line manager. Employees
performance and behavior are assessed and rated by direct line manager.
 Disciplinary employees- Discipline in the workplace begins when line manager sets out
his expectations with his team. These expectation may be supported by policies and
procedure produced by the HR department.
 Performance related pay- In the organization when pay scale sets according to employees
performance then line manager play a very crucial role. Performance rating from line
manager can influence the amount of increase employees receive, with top talents
receiving more than average workers (Boxall and Purcell, 2011).
1.4 Analysis of the legal and regulatory framework impact on human resource
management
In order to provide the protection and security in the context of employment, UK government
has made some legal legislation and coded of conduct which every business enterprise in UK
have to follow. This legislation has major aim to render the security to workforce against their
employment. In the Holiday inn hotel, HRM department have to consider the various legal
framework which are as follows-

 Equal pay act 1970- According to this act, every employees have right to get wages and
salary according to their performance. In the business organization, all employees should
treat as same and their salary and promotion should done according to their efficiency.
For example in the UK many company believes that male employees are more efficient
and hard working as compare to female employees (Bratton and Gold, 2012). So that
management gives preference to male candidate while they provide promotion and
increment. In order to remove such kind of mentality from the business organization,
equal pay act has made. With assistance of this legislation, company can not any
partiality with any candidate at the time of recruitment and promotion.
 Discrimination act 2010- As per this legal framework, in the business organization there
should not any kind of partiality and discrimination at the time of recruitment and
selection. This act has made in order to provide the protection to individual for
employment and this provide the right to get employment. As per this act, management
can not discriminate any candidate at the time of recruitment on the basis of their
average, gender, culture, region and personal reference.
TASK 2
2.1 Analyzing the reason of human resource planning
Human resource planning is very significant process in business organization under
which management can estimate the actual requirement of employees. With assistance of this
they can estimate actual demand and supply in business enterprise.. In a simple word it can
be said that human resource planning is process under which manager determine the current
and future requirement of workforce (CHUANG and Liao 2010). In the context of Holiday
inn it is facing the problem of employees turn over. So its HR manger requires to develop a
systematic HR planning through which manager can easily manage the demand and supply
of workforce. With assistance of proper HR planning, company can also easily survive in the
surplus time of business.

2.2 Analyzing the stages of human resource planning
As per the above discussion it has been ascertained that by design the proper human resource
planning, Holiday Inn hotel can overcome the issue of high employees turn over.HR manager
can use the several stages while it planning for human resource which are as follows-
 Assessing human resource- The assessment of HR begins with environmental
analysis, under which the external and internal environment are analyzed to assess the
currently available HR inventory level. In this stage, HR manager find out the internal
strengths as well as weakness of the organization in one hand and opportunities and
threats on the other.
 Demand forecasting- HR forecasting is a process of estimating demand for and
supply of human resource in an organization. In this stage, HR manger estimate and
forecast the future demand of employees in the business. Future human resource
requirement can estimate with the help of organization’s current human resource
situation.
 Supply forecasting- According to the demand of human resource in the business,
corporation organize the recruitment and selection programs.
 Matching demand and supply- In this stage, HR manger match the actual supply
according to the demand of human resource in the organization (Dessler, 2016). The
matching process refers to bring demand and supply in an equilibrium position so that
shortage and over staffing position can resolve.
2.3 Comparison of current recruitment and selection process with another organization
Recruitment and selection is an essential process in the corporation through which
company can hire new skilled and qualified employees. By this process, company can fulfill the
requirement of workforce and attain its desired outcome within a time period. In the context of
Holiday inn hotel, it organize the telephone interview before face to face interview. In this
recruitment process, HR manger invite the candidate by telephonic round under which manager
ask some question to the candidate such as what are your life goal, what is main motivation in
applying for this goal, tell me something about your self etc (Grum and Saks, 2011). When the
candidate select in the telephone round then manager invite them for face to face interaction,. In
the cited venture, manager does noit take any kind of aptitude test , written test and group

discussion. On the other hand Marriot hotel conducts recruitment programs on the basis of
external process under which it publish advertisement for recruitment in the print media and
electronic media. While application gathered in the HR office then manager shortlist of
application. After that manger invite candidate for interview under which they candidate have to
face three round that is aptitude test, group discussion and personal interview.
2.4Evaluation of effectiveness of recruitment process
As per the above discussion it has been ascertained that Marriot hotel and Holiday inn
hotel have adopt the different recruitment and selection process. It has seen that Marriot hotel
conducted the various round of interview while its manager recruit the candidate in the
organization. Its manager organize three round of interview that is aptitude test, group discussion
and personal interview (Guest, 2011). This is more suitable criteria for analyze the efficiency of
individual for vacant position. With assistance of this long process of recruitment, Marriott hotel
can effectively analyze and evaluate candidate performance. On the other hand Holiday inn hotel
has not adopted the effective recruitment process because its manager has not conduct the
aptitude test and group discussion. Furthermore, telephone is not more suitable and safe mode of
taking interview. By use of recruitment process, company can hire and recruit the new candidates
in the business at global level. External recruitment is more effective as compare to internal
because by this it can search many new skilled and effective candidates.
TASK 3
3.1 Assessment of the link between motivational theory and reward at Virgin Media
As per the given case study, it has been understand that Virgin Media has created merger
of NTL, Telewest and Richard Branson's Virgin Mobile. In the present time, it is a part of
Liberty Global PLC which is one of the world largest international cable companies. Also, in the
UK, organization is of the firms which has provided quad pay and has also invested £13 Billion
to own the UK’s largest fibre optic network. To attain these all objectives, there are huge
numbers of employees who are working on different projects of Virgin Media. In this context,
management has required effective motivation techniques to motivate them. For this,
organization has used Maslow’s theory for motivation (Harzing and Pinnington, 2010). Under
this, management has organized annual employment survey where different values have

developed by Virgin Media by considering opinions of the staff members. To increase the
involvement of personnel in this survey, top management has given rewards to employees for
their best inputs with the aim of increase their effort levels and inputs. Maslow’s theory has
enhanced the contribution of workers in different business operational activities. Due to this, the
cited organization has seen year by year improvement where in 2012, 82% workforce has
engaged in various business activities because of the motivation strategy and reward system. The
following example shows that there is a link between motivational theory and reward at Virgin
Media.
3.2 Evaluation of process of job evaluation and other factors determining pay at Virgin Media
To evaluate job, Virgin Media has used a systematic process of job evaluation. From the
assessment of the following procedure, it has found that there are some steps of this method.
Under this, management has firstly evaluated objectives of job evaluation which has stated the
reasons of job assessment practice. After this, job analysis course for the particular position has
carried out where it has categorized into job description and job specification sections. With the
help of this, the required information about various aspects of jobs has obtained. Job description
has assisted the HR manager of Virgin Media to create a job profile for specific job position.
While job specification has facilitated to prepare specification statement related to skills,
experience, knowledge and abilities of candidates. On the basis of collected information from the
above stages, HR manager of the cited organization has developed job evaluation program. By
considering the outcome, a wages survey has taken place where a pay structure for each job has
decided. Job classification has the last stage of job evaluation process where assessment process
has stated that according to pay scale, jobs have categorized in to different sections.
Rather than the job evaluation process, there are also some factors to determining pay at
Virgin Media. These are reward systems, attendance bonus, performance based pay etc.
Employment stability has one of the element in this direction where the employees of the
organization has felt their jobs are secure and they have gained expected wages rate for their
work. From the evaluation of other factors of find pay at cited firm, it has identified that gender
difference issues have not occurred at the workplace of Virgin Media at the time of setting of
wages for same job positions (Jiang, Lepak, Hu and Baer 2012). Along with this, company
productivity has increased with the time. This component has influenced the wages rate of the
cited organization.

3.3 Assessment of different contexts how effective is the reward systems at Virgin Media
Virgin Media has used various rewards systems in different context where the aim of this
is to motivate the employees in an effective manner. Evaluations of preferred remuneration
scheme in diverse conditions are as follows:
Extrinsic versus intrinsic reward system: Extrinsic remuneration system has followed by Virgin
Media to motivate operational and middle level personnel. For this, management has given
promotion, bonus and other kind of tangible and non-tangible benefits to the employees. While
intrinsic reward systems have applicable for senior management level because they have play
key roles in the direction of setting of objectives and strategies to attain the mission and vision of
the company.
Financial versus non-financial reward system: Financial rewards can be categorized into direct
and indirect remuneration which has included incentives, salary, other kinds of financial rewards
etc. Apart from this, non-financial rewards system has referred to recognize efforts of the
employees, effective leave management; enhance roles and responsibilities, job rotation etc
(Kehoe and Wright,2013). Both reward systems have used by Virgin Media to bring the
improvement in the productivity of personnel of different organizational level.
3.4 Examining the methods of Virgin Media to use the monitor employee performance
From the given case study of Virgin Media, it has clearly demonstrated that company is
operating its business at international level. It has only possible because of the excellent efforts
of the employees who are working are various level in the organization in different nations. In
this situation, it becomes important for the company to monitor the performance of personnel to
determine the recital gap. By considering this, some methods of judge the performance of
workers by cited firm are as follows:
360 degree feedback: It is a process in which employees receive anonymous and confidential
feedback from the people who are working with them. Mainly, it has included managers, peer
groups, team member, direct reports, management etc. Virgin Media has used 360 degree
feedback method to get better understand of strengths and weaknesses of personnel and take
right actions to resolve them. This process helps individuals to know which areas they have to
focus or need improvement.

Management by objectives: It defines the process of setting objectives in the organization to with
the aim of give a right and proper direction to the staffs. Here, some goals have set out by
management of Virgin Media for the employees so that they can know what they are supposed to
do at the workplace. It has clearly defined individual roles and responsibilities and helps them to
take future course of actions to attain those goals. An MBO method has assisted the cited
organization to judge performance of the employees on the basis of set objectives. With the help
of this, company can judge the performance of the staffs in probation period. Under this, some
criteria such as attendance, attitude etc taking into the consideration.
TASK 4
4.1 Identification of the reasons for termination of Faisal’s employment contract with the
Chicken Master and generally explains other reasons for cessation of employment
From the given case study, it has been clear that Bob Jones has appointed Faisal who was
the Chicken Master with 15 years of restaurant management experience to run his restaurant. But
after 6 months Bob’s has terminated Faisal’s from employment because of his poor performance
and violation of company policy. For example, front of store was not properly cleaned and
arranged, the kitchen was not cleaned, food was not prepped and employees were not being
supervised by Faisal. Along with this, he has frequently taken time off for personal business
without informing anyone during the working hours. One night, Bob’s went to check something
in the back office and he has found that Faisal daily looked pornography and spend most of the
time to email his wife, help in complete the homework of his daughter and designing of his own
restaurant (Mathis and Jackson, 2011). As per the employment contract of the Chicken Master
that employees were not use the company assets for their personal use. But in the case of Faisal,
Bob has found that he has not followed the contract rules and regulation. So, these were the
reasons due to restaurant owner was terminated Faisal from employment.
In general, other reason of cessation of employment by an organization with its employees are
violation of the company code of conducts, breach of contract, threat of negative behaviour,
falsifying records, harassment, failing an alcohol or drug test, lying etc.

4.2 Describing the employment exit procedures used by the Chicken Master
In the Chicken Master, the first step of employment exit process has being the process in
which employee notify supervisor of intent to separate in the written form i.e. resignation. It has
included the reasons of separation from the firm with appropriate notice period to complete the
rest of the formalities. Next stage has completed the exit clearance requirements. In this, staff
member and supervisor have met to discuss exit clearance requirement. The issues faced by the
workers at the workplace have discussed during the meeting and management has tried to retain
that person for more time within the Chicken Master. Along with this, some accountable groups
complete and clarify exit clearance requirements. Last step of employment exit procedure used
by the cited organization has verified completion of clearance documents and release the
employee from his responsibilities. Here, separation date has announced by the management for
releasing the staff members from his or her duties on the basis of legal requirements. Along with
this, some retirement, pension and other facilities can be offered by Chicken Master to its
employees.
4.3 Considering the impact of the legal and regulatory framework on employment cessation
arrangement with the Chicken Master
As per the English Law, if a company performs any type of unethical or unfair practices
with its employees than Unfair Dismissals act 1977-2015 and Redundancy Payments Act 1967
legislation can be easily applied. In the case of the Chicken Master, Bob has exit the employment
contract with Faisal because he has worked against the code of conducts of employment contract
like watching pornography on restaurant computer, use system to send mail to his wife, design
own restaurant etc. In against of this, Faisal has immediately filed a case at the Employment
Tribunal for a charge of discrimination, claiming that he was replaced by a female under the age
of 40 and thus was a victim of age and race discrimination. In this case, Unfair Dismissals and
Redundancy Payments legislation can be applied on Bob. The impact of this legal and regulatory
framework in employment cessation arrangement on organization is owner will have to pay
compensation to Faisal in oppose of terminating him without giving him prior notice period
(Purce, 2014). It may be possible; restaurant will need to again employee Faisal on his position.
Along with this, with the help of ACAS, Bob has to solve the dispute with Faisal. This will assist
to educate the employees to follow employment contract norms and regulations.

CONCLUSION
Human resource management is essential process under business organization through
which company can manage the employees for higher performance and productivity. From this
project report it has been concluded that recruitment and selection is very helpful process to hire
the skilled and talented employees in the corporation. In addition to this by design the proper
human resource planning, cited venture can easily forecast the future requirement of workforce.
Furthermore, company can encourage and motivate employees by various monetary and non
monetary rewards.

REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bamberger, P.A., Biron, M. and Meshoulam, I., 2014. Human resource strategy: Formulation,
implementation, and impact. Routledge.
Bloom, N. and Van Reenen, J., 2011. Human resource management and productivity. Handbook
of labor economics. 4. pp.1697-1767.
Boxall, P. and Purcell, J., 2011. Strategy and human resource management. Palgrave Macmillan.
Bratton, J. and Gold, J., 2012. Human resource management: theory and practice. Palgrave
Macmillan.
CHUANG, C.H. and Liao, H.U.I., 2010. Strategic human resource management in service
context: Taking care of business by taking care of employees and customers. Personnel
Psychology. 63(1). pp.153-196.
Dessler, G., 2016. Human resource management. Prentice Hall.
Gruman, J.A. and Saks, A.M., 2011. Performance management and employee
engagement. Human Resource Management Review. 21(2). pp.123-136.
Guest, D.E., 2011. Human resource management and performance: still searching for some
answers. Human Resource Management Journal. 21(1). pp.3-13.
Harzing, A.W. and Pinnington, A. eds., 2010. International human resource management. Sage.
Hendry, C., 2012. Human resource management. Routledge.
Jiang, K., Lepak, D.P., Hu, J. and Baer, J.C., 2012. How does human resource management
influence organizational outcomes? A meta-analytic investigation of mediating
mechanisms. Academy of management Journal. 55(6). pp.1264-1294.
Kehoe, R.R. and Wright, P.M., 2013. The impact of high-performance human resource practices
on employees’ attitudes and behaviors. Journal of Management. 39(2). pp.366-391.
Mathis, R.L. and Jackson, J., 2011. Human resource management: Essential perspectives.
Cengage Learning.
Purce, J., 2014. The impact of corporate strategy on human resource management. New
Perspectives on Human Resource Management (Routledge Revivals). 67.
Scullion, H. and Collings, D., 2010. Global talent management. Routledge.

Storey, J., 2014. New Perspectives on Human Resource Management. Routledge.
Ulrich, D., 2013. Human resource champions: The next agenda for adding value and delivering
results. Harvard Business Press.
Werner, J. and DeSimone, R., 2011. Human resource development. Cengage Learning.
Wright, P.M. and McMahan, G.C., 2011. Exploring human capital: putting ‘human’back into
strategic human resource management. Human Resource Management Journal. 21(2).
pp.93-104.
Online
Surbhi, 2015. Difference Between Personnel Management and Human Resource Management. .
[Online]. Available through : <http://keydifferences.com/difference-between-personnel-
management-and-human-resource-management.html> [Accessed on 1 Feb -2017].