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Human Resource Management in the Service Sector- PDF

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HUMAN RESOURCEMANAGEMENT INSERVICE SECTOR
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of human resource management in a selected service industry...........31.2 Human resource plan based on supply and demand.........................................................5TASK 2............................................................................................................................................62.1 Current state of employment relations within service sector...........................................62.2 Discuss how employment law affects management of human resources.........................7TASK 3............................................................................................................................................83.1 Job title, from Hilton hospitality and its job description and person specification..........83.2 Recruitment and selection process of different hospitality business..............................10TASK 4..........................................................................................................................................114.1 Training and development function of Hilton and contribution of training anddevelopment activities..........................................................................................................11CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONHuman resource management is an strategic approach which aims towards recruitingand selecting suitable candidates in workplace.HR managers areresponsible to providesystematic training to their workforce. This will benefits them to increase efficiency of labourperformance.In this report,chosen organisation is Hotel Hilton which is a part of hospitalityindustry provides their services worldwide.This industry deals in full- service hotels and resorts.In this project, discussions have been made on purpose and roles of HRM department in Hiltonhotel. Employees relationships with different laws and legislation are also mentioned.Varioustraining and development measure that can be adopt by HRM department are definedin thisproject.In addition to this, comparison between selection process and two different job profilesare also examined.TASK 11.1 Role and purpose of human resource management in a selected service industry.Human Resource management:Effective and efficient usage of human resources toachieve desired goals is known as human resource management. HRM deals with recruiting rightperson for job, planning personnel needs, job analysis, managing salaries and wages,performance evaluation are roles at all levels(Alfes and et. al., 2013). To enhance productivityand profitability of organisation recruitment and selection are important factors. HR managementof Hilton has extensive knowledge of leadership, negotiation skills and industry.Role of Human resource management:Planning and Forecasting:HRM recruits employees within Hilton. Employees areappointed as per their abilities in respective profile in which they can excel(Effectivenessof HRM practices. 2018).In Hiltion, it is used b y the management to to maintain therequired workforce for effective and efficient working to attain the desired goals.Recruitment process:Recruitment is conducted by analysing required persons and inwhich department they are required(Welch and et. al., 2011).In Hilton, with the help ofit the company hire a right person at right place with respect to potential and capabilitiesof each individual and possession of knowledge related with particular department.
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