Human Resource Management in Service Sector | Report

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Added on 2020-02-03

Human Resource Management in Service Sector | Report

Added on 2020-02-03

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ContentsINTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................41.1 Training programme with different learning styles...............................................................41.2 Role of learning curve outline...............................................................................................51.3 learning styles and theories importance to the induction programme...................................5TASK 2............................................................................................................................................62.1 Compare the training needs of staff at different level...........................................................62.2 Assess the advantages and disadvantages of training method used in organization.............7TASK3.............................................................................................................................................83.1Prepare an evaluation using suitable techniques....................................................................93.2Carry out an evaluation of a training event............................................................................93.3 review the success of the evaluation methods used.............................................................10TASK 4..........................................................................................................................................114.1explain the role of Government in training, development and lifelong learning..................114.2 explain how the development of the competency movement has impacted on the publicand private sectors.....................................................................................................................124.3 assess how contemporary training initiatives introduced by the UK Government contributeto human resources development for an organisation...............................................................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................14

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INTRODUCTIONThis report contain a detail information about service sector. Present report contain aprogramme related with individual learning styles. How learning styles helps in making ainduction programme. How HSBC can increase the satisfaction level of their customers byproviding variety of services. What type of training should be provided to the employees of theservice industry to deal with a large number of clients. What qualities should be developed in theemployees by making development programme for them and how to evaluate the results of thetraining plan. How government can take apart in increasing the level of services of serviceindustry by providing help(Guest, 2011). HSBC can apply all the given suggestions under thisreport in their day to day operations to provide satisfactory services to a large number ofcustomers. If a training programme is made for quality development of employees than how toevaluate the results of the programme. Present report contain all the information related with theHSBC bank.TASK 11.1 Training programme with different learning stylesThe term learning style refers to as the different style of learning of each and everyindividual person. Each and every person learn differently like their understandings are differentin nature. An individual learning style depends on the cognitive, emotional and environmentalfactors as well as one prior experience. It is an important factor for an educators to taught eachand every person according to its ability so that they can give best result with the help of suchstrategies implementation. The induction programme for each and every company helps in theunderstanding of the company very well. It helps in defining the organisational policies,guidelines and rues which are helpful in making the better understanding. The main reason behind the conducting of the training session is just to improve the skillsof an individual. They get learn several things by using learning techniques. Their style , skillsand learning have to get developed by the cited organisation(Fee, 2014). Another important thing which is related with the induction training programme is that ithelps in providing all necessary data regards with the company to the employee. They get practical knowledge with the help of the induction programme. So, it can besaid that it is related with the learning outcome. The different learning styles are as follow;

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