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Human Resource Management Assignment : Hilton hotel

   

Added on  2020-10-05

21 Pages4175 Words500 Views
HUMAN RESOURCE MANAGEMENT1

Table of contentIntroduction......................................................................................................................................3Task 1: Human Resource Management...........................................................................................41.1 Analyse the role and purpose of Human Resource Management in a selected service industry.........................................................................................................................................................41.2 Justify a human resource plan based on an analysis of supply and demand for a selected service industry business.................................................................................................................62.1 Assess the current state of employment relations in a selected service industry.......................92.2 Discuss how employment law affects the management of human resources in a hospitality organization of your choice...........................................................................................................11Task 2:...........................................................................................................................................133.1 Discussion of job description along with person specification of steward of Hilton Hotel:...13The job description of hotel steward:............................................................................................13Personal specification of hotel steward:........................................................................................133.2 Comparison between the selection process of Hilton hotel and British Airways:..................14Task 3.............................................................................................................................................16Introduction:..................................................................................................................................16Various types of training:..............................................................................................................16Role and importance of training:...................................................................................................16Benefits as well as the effectiveness of the training:.....................................................................16Barriers to training:........................................................................................................................17Management attitude for Training process:...................................................................................17Conclusion:....................................................................................................................................18Conclusion:....................................................................................................................................19References:....................................................................................................................................202

IntroductionHuman resource management in a business organization is accountable for monitoring all thebusiness operations and activities of the supervisors, managers and employees. This businessreport mainly deals with the human resource management in the chosen hospitality industryHilton hotel. This report will also illustrate all possible employment laws that are imposed in theorganization to make employees retention. This report also analyses the relationship between theemployees and employers that are governed under the human resource management concept.Overall this report sets the direction for the organization to understand HRM, employment law,employee relation, the importance of training and development and recruitment and selection inthe service industry.3

Task 1: Human Resource ManagementIntroductionIntegrating employment range of practices and policies are required along with the organizationscorporate strategy. It is a key responsibility of the human resource manager to ensure that theemployees' rights are valued in the right manner. Managers also responsible for enduringeffective skills are employed to achieve organizations objective.1.1 Analyse the role and purpose of Human Resource Management in a selected serviceindustryPurpose of human resource management in Hilton hotel:The purpose of human resource management in Hilton hotel is to bring employee satisfaction,employee development, team building, reducing workplace conflicts, managing groups, effectiveleadership, managing changes and making good communications across the departments (Liu etal. 2017). Conducting training programs regularly is the key responsibility of the human resourcemanagement of Hilton hotel. This, in turn, provides a training program along with the employee'sdevelopment programs. Adding new services like intruding new supply chain in Papua NewGuinea made it necessary to hire more employees in the HRM channel (Analoui, 2017). It is theresponsibility of the HRM to ensure that the right employees are engaged in the business process.Recruitment process also brings the attention of the employee's demand. Role of human resource management in Hilton hotel:Job analysis:4

The human resource managers of Hilton hotel are responsible for creating job vacancies andassigning the new jobs to the employees. In order to execute job roles for the new supply chainin Papua New Guinea, the managers need to analyze the jobs in the current supply chain (Baileyet al., 2018). Participation in the planning along with the development:The human resource managers serve as a strategic partner for the organization. The humanresource managers are responsible for developing, identifying and executing the company'sobjectives. The special objectives of Hilton hotel comprise of offering excellent services whilemaking a visit for a lifetime. With the launch of a new restaurant in Papua New Guinea, theHilton hotel has added an array of services like spa, barber shop, fitness rooms, multilingual staffand steam rooms. It is the responsibility of the human resource managers to look after all thepossible services that are delivered by the employees in a timely manner or not.Recruits and compensates managers:The HR professionals in the Hilton hotel are in search of well qualified and experiencedcandidates for filling the vacancies. In regard to the performance, the compensation plan alsodeveloped that is handled by the HR manager of Hilton hotel (Chowhan et al. 2017). Maintain relation among employees:The healthier relationship among the employees is needed for the larger supply chain-orientedbusinesses. Employees in the Hilton hotel are considered as key elements which bring innovationand effectiveness in the service. In order to bring effective changes in the working environment,the managers invite employees to share their viewpoints and decisions (Guest, 2017).5

Provide training:The human resource managers of Hilton hotel ensures that all employees in various sections arewell trained. The training programs are conducted in weekly thrice for solving the existing issuesand also hears the employees concerns. 1.2 Justify a human resource plan based on an analysis of supply and demand for a selectedservice industry business.Human resource planning helps in assessing and identifying the futuristic and current needs ofthe Hilton Hotel. There are three key stages that can be covered while forecasting workforceneeds that are formulating strategies in order to achieve forecast needs, identifying the internaland external supply of the employees.6

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