Human Resource Management Practices at Yo Sushi: A Comprehensive Analysis

This report delves into the human resource management practices employed by Yo Sushi, a renowned sushi restaurant chain. It examines the purpose and functions of HRM within the organization, analyzing the approaches to recruitment and selection, and evaluating the strengths and weaknesses of these approaches. The report further explores the benefits and effectiveness of HRM practices such as workforce planning, training and development, and performance management. It also assesses the importance of employee relations and engagement, highlighting Yo Sushi's commitment to flexible work practices and creating a positive work environment. The report concludes by evaluating key areas of employment legislation, including discrimination, working time regulations, health and safety, and dismissals, demonstrating Yo Sushi's adherence to legal requirements. Through specific examples and case studies, the report provides a comprehensive understanding of how Yo Sushi effectively implements HRM practices to achieve its business objectives and foster a successful and engaged workforce.

Human Resource Management

Table of Contents
Task 1...............................................................................................................................................4
1.0 Introduction................................................................................................................................4
2.0....................................................................................................................................................4
3.0....................................................................................................................................................4
3.1....................................................................................................................................................5
3.2....................................................................................................................................................6
4.0....................................................................................................................................................7
Task 2 a, 2 b, 2 c..............................................................................................................................8
1.0 Introduction................................................................................................................................8
2.0 Evaluation of the benefits and effectiveness of HRM practices................................................9
2.1....................................................................................................................................................9
2.2....................................................................................................................................................9
2.3....................................................................................................................................................9
2.4....................................................................................................................................................9
3.0 Evaluation of Employee Relations and Engagement...............................................................11
3.1..................................................................................................................................................11
3.2..................................................................................................................................................11
3.3..................................................................................................................................................11
4.1..................................................................................................................................................12
4.2..................................................................................................................................................12
4.3..................................................................................................................................................12
4.4..................................................................................................................................................12
4.5..................................................................................................................................................13

5.0 Illustrate the application of HRM practices in a work-related context using specific examples.
.......................................................................................................................................................14
6.0 Conclusion...............................................................................................................................18
Reference List................................................................................................................................19

Task 1
1.0 Introduction
This project report highlights the importance of Human Resource Management in an
organization. To have an in depth understanding of this, an organization is chosen and focus is
made on the purpose and functions of Human Resource Management. The organization chosen
here is ‘Yo Sushi’. This part of the project report will give an overview of Yo Sushi. In order to
understand the purpose and functions of HRM, the approaches to recruitment and selection, and
the strengths and weaknesses of the said approaches is discussed in details.
2.0 Overview of organization
Yo! Sushi is a private restaurant chain, with its headquarters at Soho, London, United Kingdom.
It has around a 100 restaurants worldwide. Sushi is the main delicacy of this restaurant, which
attracts customers from around the world. Yo! Sushi is basically the organization that owns,
franchises and operates conveyor belt sushi restaurants. Its global appearance is primarily
focused in the United Kingdom, Europe, the United States, Middle East and Australia. The
company has a net worth soaring as high as 80 million Euros and also has around 1800
employees across the globe. It was founded in 1997 by Simon Woodroffe (yo.co.uk, 2018).
3.0 Purpose and function of HRM in the organization
The main purpose of the Human Resource Management in Yo! Sushi is to improve the overall
performance of the employees as much as possible and bring it to their conscience that they are a
part of the family of Yo! Sushi. In order to make this possible they have to ensure that numerous
performance related benefits and skill development training is made available to them. To sum
up, HRM is required to deal with the management of the activities of the employees from the
time of joining to the time of retirement. Even though the HRM of the company is required to
perform numerous functions, here is a list of the major functions performed by them:

 Recruitment and Selection- recruitment is the procedure of searching,
examining and selecting the employees that are fit to work in the company (Roth
et al., 2016). The candidates, who fit into the job criteria, are chosen to work.
Recruitment and selection is particularly important because it can help Yo! Sushi
in being cost effective as firing and re-hiring the employees is an expensive affair.
 Orientation- after choosing the employees fit for the various jobs, the next step
of HRM is to help the employees to fit into the environment of Yo! Sushi. In the
orientation program, the employees are acquainted with the objectives and short
and long term goals that the company seeks to achieve. This serves as a
motivation for the employees to work harder.
 Managing employee relations- employees form the basis of any organization.
Managing good relations with the employees is very essential as it has a deep
impact on the behaviour and output of the workers
 Training and development- this indispensible function of HRM in Yo! Sushi
aims to improve the future or current performance of employees by enhancing
their abilities through skill development programs and education.
3.1 Approaches to recruitment and selection
There are two basic approaches followed in Yo! Sushi are listed below.
 Internal approach: internal recruiting involves recruiting from within the company. It
involves transfer of employees from one department to the other. If the overall
performance of an employee is impressive, then he is promoted to a higher job position
(Perlmutter, 2017). If special skills are needed for a post, then the employees are trained
accordingly. Internal method includes the following:
- Internal advertisement
- Promotions
- Giving temporary contracts to employees
- Retired employees can be given a part time job or the position of a freelancer

 External approach: this method is generally used to fill in positions. Employing
employees externally gives a chance to the fresh talent to unleash its creativity and
innovative ideas (Atkinson and Storey, 2016). The sources of external recruitment
include:
- recruitment agencies
- job portals
- advertisement in newspapers and magazines
- campus recruitment
- direct walk in
- website
- internal employee referrals
3.2 Strengths and weakness of approaches
 Internal approach: Strengths:
- The process of selection becomes much more convenient and quick as the option is
restricted to a less number of candidates.
- It involves lower costs as there is no need to pay the fees of recruiters or advertisements.
- Promoting employees internally serves as a motivation for the employees to work harder
as their hard work would be recognized and rewarded.
- The employees get a homely environment and the management is well acquainted with
skill set and the capabilities of the candidates.
- There is no need to provide the employees with an orientation program as they are well
aware of the goals and objectives of the company (Kerzner and Kerzner, 2017). Weakness:
- The HRM might discriminate among the employees. There could be a possibility of
favoritism. This might resent some of the employees who feel they have been deliberately
deprived of promotion.
- New innovative and creative ideas cannot be welcomed.

- A new vacancy is made when the existing employee assumes a new position, for which
recruitment again has to be conducted.
- The potential number of candidates from which the employee can be chosen becomes
restricted.
 External approach:
 Strengths:
- It can bring in fresh talent and innovative ideas to the business.
- A large pool of candidates is created and the appropriate candidate can be chosen
- It will prevent any feeling of resentment that might come into the employees on
selection internally
- Branding and popularizing of brand can be insured by giving advertisements for job
vacancies
- Higher productivity and increase in business opportunities can be ensured.
 Weakness:
- Costs involved are very high.
- This method is more tedious and time consuming.
- If the candidates find the business environment uncongenial, they may quit the job.
Possibility of employee turnover is high.
4.0 Conclusion
It is thus understood the Human Resource Management of any organization has a significant role
to play in order to ensure smooth functioning of business. They play the key role of hiring the
employees who stand out as the pillars of the company. The process of recruitment and selection
is taken care of by them. The method of selection to be followed is chosen according to the
requirements of the company, keeping in mind the costs involved.

Task 2 a, 2 b, 2 c
1.0 Introduction
The following task involves the evaluation of the human resource management by the help of
different practices such as the recruitment, selection, training and development. The employment
legislations are required to be followed by Yo Sushi in order to make strengthen the employment
relationship and the work environment.

2.0 Evaluation of the benefits and effectiveness of HRM practices
2.1 Workforce planning
The workforce planning refers to the ongoing process executed by the human resource
department of the organization in order to identify and fulfil the needs and requirements of the
employees for improving their efficiency in future along with strengthening their work
environment. Yo Sushi performs workforce planning by the help of several activities workforce
planning for the benefits of their employees and fulfilment of their targeted business objectives
in future.
2.2 Recruitment and selection
Recruitment and selection are very important practices of human resource management. The
recruitment and selection provide benefits to the employers and the employees in many ways. Yo
Sushi recruits employees from different colleges and universities. It conducts campus
recruitment to select, educated and skilled employees for its organization. Yo Sushi employs the
innovative and skilled employees into its organization to achieve business objectives and
improving its operations. The employees can gain employment recruitment, selection, and the
opportunity to portray their skills to represent positive results to the organization.
2.3 Training and development
Effective training and development are provided to the fresh and the existing employees in order
to make them work in organization effectively. Proper training and development enhances the
skills of the workforce and increases innovation in organization leading to the successful
development in the organization. Conducting effective training and development sessions helps
the Yo Sushi to improve its business operations and motivate its employees towards better
representation of performance results.
2.4 Performance Management and Reward Systems
Performance management involves several activities in and organization for evaluation of the
fulfilment of goals and objectives targeted by the organization (Dutra et al., 2015). This helps in
administration and improvement of the business operations and the performance of employees in

for business development. Yo Sushi conducts several examinations to check the performance
quality of its employees and rewards them accordingly. The inefficient employees are provided
with training for period of around six months to enhance their skills. Yo Sushi appraises its
effective and hard working employees with different rewards systems such as financial and non-
financial rewards involving the promotion, incentives, job recognition and competitive jobs that
increase the effectiveness of the employees and maintain employee retention in the business for
improvement in business. It enjoys effective employee relations because of effective
performance management and timely provision of rewards to its employees.

3.0 Evaluation of Employee Relations and Engagement
3.1 Importance of Employee Relations and Engagement
Effective employee relations play a significant role in the improvement of business performance.
The employees working at Yo Sushi are very effective and have effective relations with other
employees. Yo Sushi invites the opinions of employees in every significant matters of the
organizations. Effective employee relations at Yo Sushi leads to the strengthening of the work
environment, increase in the efficiency and innovation among employees’ work and reduce the
workplace conflicts in the organization. Proper employee relation is very necessary in Yo Sushi
for motivating its employees in order to work effectively and innovatively for representing the
impressive results to the organization. This leads to achievement of desired business objectives
of Yo Sushi. Sound employee relation eliminates the disruption in the workplace.
3.2 Flexible organization and Flexible Work Practices
Flexibility in the organization and work practices is very necessary is very important for smooth
functioning of company’s business. Employers should frame the work environment that is
suitable for the employees and where employees can work effectively (Scott, 2015). Yo Sushi
timely changes the work environment of its organization so that its employees do not consider
their work as burden. Changes in work timings of the employees’ increases their effectiveness
and motivation level leading to improvement work performance, improves business operations,
and reduces workplace conflicts. Flexibility in the work environment of Yo Sushi improves its
business operations and increase effectiveness as well as job loyalty of its employees.
3.3 Employer of Choice
It is very important for an employer to be the best choice of employees. Employer has to build
the skills also that the employees admire him and listen to his directions and instructions.
Management of Yo Sushi effectively communicates with its employees and timely resolves their
issues in order to create healthy relationship with them. This increases employee effectiveness,
increase in productivity as well as increased employee motivation and morale. One of the most
important reasons of improved business is the employers. Yo Sushi proves to be a good
employer who manages its employees successfully.

4.0 Evaluation of Key areas of Employment Legislation
4.1 Recruitment and the Employment Contract
Yo Sushi includes several terms and conditions in its employment contract provide to its
employees for example it contains a rule that the employee once employed cannot leave the
organization for some years. This helps the company to bind the employees to the terms of the
contract and increases employee retention in the organization.
4.2 Discrimination and the Equality Act 2010
Anti discrimination
Yo Sushi effectively comply with this act by treating its employees equally. It the management
of the company communicates with all employees so that no one feels discriminated
(Luchenister, 2015). The employees at Yo sushi are provided with an opportunity to freely
communicate to the management and express their opinions and grievances of the management
for redressal.
Equality Act 2010
For effective compliance of the Act Yo Sushi equally treats the employees. It involves opinions
of employee at all levels in the discussion of important matters so that its employees do fell
discriminated (Chistyakova et al., 2018). This results in the effective employee relations of the
organization leading to strengthening the work environment of Yo Sushi.
4.3 Working Time Regulation and EU Regulations
Yo sushi effectively follows the working time regulations and EU regulations by ensuring that its
employees do not work for time that exceeds the 48 hours a week (overtime included) (Wright et
al., 2015). It provides eleven continuous hours of regular rest.
4.4 Health and Safety
Yo Sushi complies with the provision of the Health and Safety Act by maintaining good health
of the employees and their security from any shortcoming (Rivera, 2018). Yo Sushi provides

immediate care to its employees in case of injury faced by the employees during working in the
organization. It also takes insurance of its employees to maintain their healthy and life security.
4.5 Dismissals and the Safety Tribunals
Yo Sushi complies with the different legislations related to the dismissal of employees on certain
grounds (Cherry, 2016). It does not dismiss the employees on unnecessary grounds. Chances for
dismissal arise only when the employees make violent behaviour that damages the office
property and other employees. Yo Sushi dismisses it employees on the grounds stated in the
provisions of the dismissal law.

5.0 Illustrate the application of HRM practices in a work-related context using specific
examples.
Job description
The human resource assistant contributes towards accurate maintenance and management of
various activities performed by the human resource department of Yo Sushi. The human resource
department contributed towards the effective management of the workforce and employee
motivation inducing them to perform work properly for achievement of the desired objectives
and goals of Yo Sushi’s business (Brewster, 2017). The human resource department effectively
perform the HR practices for successful recruitment and selection as well as training and
development of the employees to improve their skills and innovative ideas and for delivering
quality results to the organization and assisting towards improvement in Yo Sushi’s business
performance.
The tasks performed by human resource assistant are stated below:
 The selection as well as recruitment of workforce
 Conducting several training and sessions for improving the skills of the organization and
making fresh employees aware of the norms and operations of the business
 Safeguarding of the information of the employees performances for regular evaluation
 Effective maintenance of communication system to improve employment relationship
and decrease the company

CV1
Name: Margaret Rose
Address: 12, Lansdown Road, London- 86
Mob. : [phone]
Email: [e-mail]
Professional profile:
 Assistant HR with around 10 years of experience in an
environment dealing with home appliances and cosmetics.
 In the field of management, recruited, hired and gave training to 30+
Sales and marketing specialists, improved the sales aim by 24%.
 Accomplishments: been a director in the launch of 11 new product lines
Skills:
 Mastery of Microsoft office ( word, excel, outlook, PowerPoint)
 Fluency in English
 Exceptional creative talent and public speaking skills.
Relevant work experience:
 ORIFLAME(HUMAN RESOURCE ASSISTANT| NEW YORK| FEB 2014- PRESENT)
 Developed innovative ways of promotion by bunching products together.
 Increased sales revenue by 10% with projected sales growth of $300k
 Negotiating salary of employees, reducing the expenditure by $100k
 Won the EMPLOYEE OF THE YEAR award twice
 Directed the launch of 11 new product lines
 SONY (HUMAN RESOURCE ASSISTANT | DENMARK | JUN 2006- DEC 2013)
 Scheduled meetings and agendas as well as recorded and distributed meeting budgets.
 Increased global brand awareness by 21%
 Maintened personnel and recruitment files and hourly time records.
Education:
 Masters of Business Administration in HR, Michigan University in 2004
 Bachelors of Business Administration, Ann Arbor, MI in 2002
Hobbies:
 Reading, swimming, travelling, listening to music.

The references are available on request.

CV 2
Name : Hannah Baker
Address: 116, Opera road, London
Mob.: [phone]
A creative and organized professional with good communication skills and an eager hunger for
knowledge.7+ years of experience in the field of Human Resource Management.
Work experience:
CLAYDON ( HR Coordinator)
 Maintained and monitored the administrative processes.
 Facilitated communication and documented operational projects.
 Scheduled the meetings, organised conferences, and travels for the company.
 Kept a check on the security status and accuracy of internal filing system.
THE GOLDEN HERALD (HR assistant)
 Initiated, scheduled, managed and organized sales project, ultimately culminating in
making the company profitable.
 Negotiated deals and secured relations which increased the profit margin of the company
by 12%
 Maintained inter departmental administrative processes, facilitated communication and
did documentation of operational projects.
Education:
Stratford university
Bachelors of science in Human Resources, Mar 2007
Skills:
 Microsoft publisher
 Microsoft word, Excel and Ofiice
 Expert in handling the social networking sites
 Manage well Google Analytics and Buffer

The references are available on request.
CV 3
Name: Harry Gomez
Personal summary:
A lover of learning believes in getting results and working together with others. Gets a kick on
being able to improve the sales and revenue, managing employee recruitment and selection being
the primary motive. Being a true professional, is always keen to implement new ways for
preventing employee turnover.
Career history:
June 2011 To Nov. 2017 - Caltet Industries, New Cityland ( CA HR Assistant)
 Oversaw personnel decisions and day to day HR operations
 Processed and maintained employee files and screened employee status
 Developed lines of administration workflow, assigned duties, delegated tasks.
 Conducted background check of the candidates and conducted interviews.
Personal skills:
 Able to work in team
 Strong influencing and communication skills
 Positive ‘can do’ attitude towards work.
Education:
 University of Canada
BA (hons) business administration in 2006
 Central college, London
Diploma in business studies in 2003
 North Carolina school, London
 A level in Geography and maths
English literature and communication (B+)
Hobbies:

 Singing, dancing, playing basketball.
The references are available on request.
Selection Criteria
 Candidate must attain the 6 years of job experience
 Applicant must possess impressive and convincing communiqué skills
 Applicant must possess remarkable managerial skills
 Candidate must be highly qualified
 Must have a dynamic personality

Company Offer Letter
Yo Sushi
Position of job- Human resource assistant
Date- 15.06.2018
Margaret Rose
London
9098747221
[e-mail]
Dear Margaret Rose,
Subject: Offer Letter
This is to inform you that you are selected for the job of human resource assistant. Apart
from several health allowances and benefits you will be paid with package salary of £
20000 each year. Your joining date will be from the first day of the next month.
Thus, kindly respond us for your agreement to the job within a duration next of seven
days by your official email id.
Thanking you,
Yours truly,
Neha Prabhakar
Human resource advisor

Interview notes preparation
Margaret Rose
 Impressively qualified
 Remarkable communiqué skills
 Remarkable managerial skills
 Score 9/10
Hannah Baker
 Insufficient experience
 Good communiqué skills
 Score 6/10
Harry Gomez
 Good personality
 Good conversation qualities
 Score 5/10

Procedure Evaluation
The selection procedure was convincingly remarkable. The interviewers very effectively
communicated with the interviewees and there was no partial treatment of with any candidate
during the interview. The interviewers asked different questions as per the qualification of the
applicants. The applicants were not related to each other.

6.0 Conclusion
The following assignment concludes that Yo Sushi performs workforce planning by the help of
several activities workforce planning for the benefits of their employees and fulfilment of their
targeted business objectives in future. Yo Sushi timely changes the work environment of its
organization so that its employees do not consider their work as burden. It invites the opinions of
employees in every significant matter of the organizations. The company complies with the
different legislations related to the dismissal of employees on certain grounds. Effective
compliance of health and safety rules helps the Yo Sushi to satisfy the needs and interests of the
employees working in the organization.

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