Human Resource Management Practices in a Work-Related Context: A Case Study of Lloyds Bank

This paper explores the key elements of Human Resource Management (HRM) and their effectiveness in a work-related context, using Lloyds Bank as a case study. It examines the purpose and scope of HRM in resourcing an organization with talent and skills, evaluating the effectiveness of recruitment, induction training, appraisal, and resource planning. The paper also analyzes internal and external factors that influence HRM decision-making, including employment legislation. Finally, it applies HRM practices to a real-world scenario, outlining the recruitment process for a Network & Security Engineer position at Lloyds Bank.

Contents
Introduction.................................................................................................................................................3
LO1 purpose and scope of Human Resource Management in terms of resourcing an..........................4
organization with talent and skills appropriate to fulfill business functions............................................4
Recruitment of staff.................................................................................................................................4
Internal recruitment procedure..........................................................................................................4
Vendor recruitment.............................................................................................................................5
Induction training Program....................................................................................................................5
Appraisal..................................................................................................................................................5
Planning of Resource.............................................................................................................................6
Analysis of Job.........................................................................................................................................6
Positive learning atmosphere..................................................................................................................6
Medical Facilities.....................................................................................................................................6
Problem Analysis and resolution.............................................................................................................7
Collaborative team management............................................................................................................7
Harmony and Peace.................................................................................................................................7
LO2 Evaluate the effectiveness of the key elements of Human Resource Management in an organization.
.................................................................................................................................................................... 7
Organization of Meeting..........................................................................................................................7
IT sector...................................................................................................................................................8
Encouraging leadership development.....................................................................................................8
Grooming and branding...........................................................................................................................8
Attendance and Payout management.....................................................................................................8
Transfer of Employee..............................................................................................................................9
Department and Organization efficiency.................................................................................................9
Competitive Atmosphere........................................................................................................................9
LO3 Analyze internal and external factors that affect Human Resource Management decision-making,
including employment legislation................................................................................................................9
Proper Staff..............................................................................................................................................9
Maintaining Corporate Culture................................................................................................................9
Rules and Regulations............................................................................................................................10
Maintaining Relations............................................................................................................................10
Organization management....................................................................................................................10

Job satisfaction and productivity...........................................................................................................10
Social Environment................................................................................................................................10
Planning Factor......................................................................................................................................10
Legislation and laws...............................................................................................................................11
Maintaining legislation policy and procedure..................................................................................11
LO4 Apply Human Resource Management practices in a work-related context.......................................12
Vacancy Details......................................................................................................................................13
Role Of HR.............................................................................................................................................13
Recruitment Procedure.........................................................................................................................13
IT technical Round.................................................................................................................................14
BVP(Background Verification Process)...................................................................................................14
Bibliography...............................................................................................................................................14

Human Resource Management
Introduction
Human resource management as the name sounds is very crucial and important for any organization .It
is a central repository and is necessary for all round development of any organization and helps in
achieving it’s aim and the objectives. By the coordination of the HR team the member of any domain of
the organization organize themselves in the sound way and follow the solution oriented and result
oriented approach HR department enables the organization to utilizes his resource in a more efficient
way. The HR department conducts and organize the meetings between each and every domain as well
the meeting with different domain leads to analyze their work growth and helps them set the scope of
the goal, after that it takes suitable initiatives and steps to achieve the goals. Similarly for the banks the
HR management responsible for the centralized management of the staff of different department such
as banking department ,issue department ,department of currency management ,Exchange
department ,department of banking operations, industrial credit department ,agriculture credit
department, rural planning and credit department ,credit planning cell etc.

LO1 purpose and scope of Human Resource Management in terms of
resourcing an
organization with talent and skills appropriate to fulfill business
functions.
There are several things that came under the department of HR management team such as resource
planning and management ,creating job hierarchy and planning, recruitment of the employee as well to
sustain the talented employee, Maintaining the performance management for the each department
staff by organizing the meeting on frequent basics ,induction training for the skill enhancement and
development of the staff. Health and Medical facility by maintaining the TPA (Third Party Agreement )
with the various hospitals and by organizing the various health checkup program which includes the
specialist in physician, dietician and orthopedics etc. Lloyd bank HR department takes a lot of initiatives
in fulfilling the above mentioned demand .
Recruitment of staff
This is one of the most important and the challenging department in almost every organization because
this plays a very important role in the success of any organization and helps to achieve the name and the
fame of the organization.Their are various modes and steps by which the HR management team initiate
the process of the recruitment of the employee. The HR management team publish the advertisement
for hiring in the newspaper as well as many numerous hiring websites by which the required candidates
can apply for that vacancy .Once the candidates has applied for that post or the form is received for the
applicable candidate the HR management team also takes many mandatory steps after that such as they
have to organize and conducts various skills test for L1 as well as L2 candidates after that HR round must
be conducted and the motto of that round will be to ensure and tell the candidate about the beneficial
facility available in the organization that is not available in any organization .The HR department also
have to ensure candidate they are free to reach them for any issue or compliance.
There are many modes of recruitment of staff and employee Lloyd bank can used such as
Internal recruitment procedure
Third Vendor recruitment procedure.
Internal recruitment procedure
When the recruitment process is initiated within the organization or on role position .The strength and
Weakness of this are
Strength
There is direct interaction between candidate and HR thus policies of the organization are clear and
transparent.
It is reliable mode.

It maintains better hierarchy and best efficiency.
Weakness
Many fresher candidates are not able to applied in such mode.
Sometimes fresher candidates are much more talented and has more potential and caliber.
Vendor recruitment
When the selection takes place by the third party .It has also many strength and weakness.
Strength
This creates the opportunity for the fresher.
It helps in maintaining business strategy.
Weakness
It is tedious and hectic mode of recruitment
It is costly also.
Assessment and evaluation of skills cannot be done accurate
The policies of organization cannot be clear as it is not direct mode.
Induction training Program
Once the employee is selected by scoring the best in every skills tests as well as the competitive
rounds .It is also mandatory for the recruited candidate to be technical as well as management sounds
for enhancing and increasing these skills various induction program must be organized in the premises
of an organization to make the work more efficient .The HR management team must ensure that once
the candidate is selected he must take part in these induction training on frequent basics for developing
his skills and they must also ensure that they got KT (Knowledge Transfer) for handling their given infra.
After the induction training has been provided the HR team must ensure that the test must be organized
to check the grasping skills of the employee according to the induction training conducted. Similarly
various mock drills should also be organized to check the capability of the staff. The HR department
team must take the suggestions from the various departments leads how to organize and align the
resources in order to attain the best results.
Appraisal
It is one of the most important factor to sustain and retain the talented resource .Lloyd bank maintain
the HR dashboard in order to check and monitor the each and every employee work performance and

appraisal must be done time to time according that. In order to develop the feeling of positive work
culture the HR team must have various schemes to promote the work performance such as employee of
the month ,best employee of the year, emerging employee as well as various other bonus schemes to
make employee and staff more dedicated and focused for their work.
Planning of Resource
The planning of the resource is one of the most crucial key factor for any organization . It is very
important for any organization to achieve the objectives and results. HR department team of Lloyd bank
must ensure that every domain within the organization must have the redundant employee to avoid
any chaos and havoc .Similarly due to poor resource planning and ,management havoc and chaos has
been created in many banks of India due to demonetization declared by the Indian Government during
that time many employees has extended their work hours duration in order to meet the demand of the
citizens. In order to avoid this there ,must be redundant employee to maintain the synchronized work
flow and the proper shift management they must also to check that the employee are not exceeding
their shift hours duration and if they are exceeding it due to any circumstances then they must get
payment for their extended hours.
Analysis of Job
It is very important for any successful organization as it provides the detailed scope and objectives of
the organization the HR department had to organize various meetings with the board of directors as
well as between the CEO and the different domains leads and must generate the POA (Plan of Action)
according it to achieve the objectives.
Positive learning atmosphere
The good and positive learning atmosphere should be maintained in any organization for achieving the
objectives and goals . Lloyds bank HR team plays a very crucial role in maintain and cultivating this
positive atmosphere in the organization premises .Several monitoring as well as the dashboard tools
have been used in the organization such as HR dashboard, Maximo, DR change management to judge
and calculate the employee performance on daily and monthly basics. As well as meeting should be
scheduled with team member and lead for setting of the goals and analyzing the steps to achieve it after
these things has been maintained the kill development program must be scheduled to develop the skills
of management and technical .It is the duty of HR department to provide the training to the staff
according to the blending technology trend they must also tell the employee and staff that they are free
to reach them for any training they require to develop their learning skills.
Medical Facilities
Health is one of the most challenging feature to maintain due to much more pollutants as well as
adulterated content present in the food the employee health should be good on every cost if any
organization wants to be solution oriented as well as goal oriented .The HR department team must

maintain TPA with other hospitals ,as well as the working hours of the employee should be fixed by
doing change in shift in 24*7 scenario as well as health checkup camps musty be organized to check the
employee health and various insurance policies should be there for operations including orthopedic
surgery, cataract surgery, tumors and corm removal surgery.
Problem Analysis and resolution
For each and every successful business organization the management of the organization must
be sound for smooth and synchronized working .For attaining this target many key factors are
responsible for it and should be crosschecked on regular basics. The HR department must
organize the meeting with the various department and staff within the banks such as bank
department ,issue related department , currency management department ,Exchange
department ,banking operations department , industrial department , credit department, rural planning
department ,credit planning cell etc. in presence of their leads and board of the directors to
understand the problem from basics, once the problem has been analyzed the mandatory steps must
be taken and POA(Plan Of Action ) should be set to achieve the goal.
Collaborative team management
This task is done by Lloyd bank HR department very carefully the team leaders must be both solution
oriented and relationship oriented .The collaborative team effort must be develop and maintain
between the different team lead and their employee. Positive atmosphere and supporting teamwork
should be develop among all the staff.
Harmony and Peace
To maintain the peace and harmony are very important for any organizations for achieving the
objectives The HR department team must check that these laws ,rules and regulations must be
maintained within the organization premise, it must also be checked that no staff or employee should
try to discriminate each other on the basic of religion ,sex , race and color. The Hr. team must also
ensure that there is equal learning atmosphere for both the sexes also racism should be not followed
between white and black cast.
LO2 Evaluate the effectiveness of the key elements of
Human Resource Management in an organization.
Lloyds bank has created and maintained the best mode of evaluation to increase the effectiveness of
their organization by planning various programs such as.
Organization of Meeting
The meeting must be scheduled on the priority basics between the board of directors ,respective
domain leads ,CEO ,staff and employee of the organization .In the meeting the review of dashboard

should be done for the performance analysis of the staff as well as the respective domain The basic
motto of the meeting to focus on the coming challenges as well as to isolate the hurdle that are
obstructing the company performance.
IT sector
IT department plays a very important role in overall increasing the organization objectives. At present
several tools and the software’s are implemented and deployed in the IT sector .Many apps are also
invented which gives the accurate information of the user’s account and the balance available this
reduces the time and queue .Many apps are also available which gives the real time information of the
scenario happening around. HR management team should organize the hackers team whose
responsibility is to check the transaction occurring within the bank department in order to made the
security for each and every transaction.
Encouraging leadership development
The best leaders are required in the organization for smooth and hierarchical management .The habit
of good leaders is what they practice what they preach .The HR team must ensure that there are best
leaders in every field of the organization the good leaders always try to listen the issue of employee and
staff and they also encourage the hard skills and soft skills of the team member ,good leaders have the
future vision according to the changing trend and development and they have the rights to take the
decision according that. The good leaders always maintains the segregation between the work culture
and the home so that each and every employee should get to spend the time with the family. Thus they
maintain [positive and boosting culture of the employee.
Grooming and branding
It is the primary responsibility of the HR department to ensure that weather the proper grooming of the
bank is going or not.The HR department must encourage and suggests the leads in the meetings to
take the proper initiatives according that various initiatives are taken such that to attract the customer
and client by going door to door to tell the benefit policies of their bank which are not available in any
other bank also various celebrity can also be considered as the best mode of the advertisement.
Attendance and Payout management.
The payout and attendance management are very vital for bank to attain the synchronized work ,Now
many biometric software’s and thumb punching are introduces to isolate this challenging feature the
implementation of such technology removes the earlier tedious and hectic paper work.

Transfer of Employee
The basic function of HR department in banks is to maintain the transfer flow of the employee in
various cities and metro according to their work promotion and ranks.
Department and Organization efficiency
Both these policies are necessary to maintain within the bank organization for smooth working these
covers all the factors such as how the employee are working in the organization what technologies they
are implementing Lloyd bank HR team also focuses on developing the hard skills and soft skills of their
employee by conducting various drills and training.
Competitive Atmosphere
As per with the changing competitive market maintaining the business of a bank running is very
important to tackle this issue the Lloyd bank HR team has organized special team to crosscheck and
revalidate the features and facility that are available in other bank and not their the new ways of
business promotion and strategies should be developed to enhance their efficiency high performance
management and high performance work should be developed in organization.
LO3 Analyze internal and external factors that affect
Human Resource Management decision-making, including
employment legislation.
Lloyd Bank also focuses on the several internal and external factors that increases the overall efficiency
of it’s organizations..
Proper Staff
The HR department should ensure that redundant employee must be present in the each domain for
maintaining the smooth and synchronized work. Also in the 24*7 support the proper shift roaster must
be delivered for maintaining the shifts.
Maintaining Corporate Culture
Many world best banks have the best cooperate culture .The HR department has to take a lot of
initiatives in maintaining and cultivating the best corporate culture infra this can be achieved by creating
the positive atmosphere within the organization by maintaining the law and order as well as compliance.
To enhance this various cultural and ethical programs must be conducted in the organization to
maintain this.

Rules and Regulations
Lloyds banks are very strict in maintaining the rules and regulations in their organization because they
play a vey significant role in the bank productivity and increasing the overall efficiency. They have
selected special to check that no harassment should be done to employee and staff. As well as
compliance team should check the transition logs and must audit them to maintain the name and fame
of the bank.
Maintaining Relations
The internal policies must be maintained within the organization such as proper training of the recruited
employee and as well as skill development of earlier employees ,Health & Medical benefits policies,
best retirement plan, life insurance plan these things have to be checked and revalidated from time to
time to maintain the best relations with the employee and staff.
Organization management
HR management is the central repository for each and every successful organization the aim of HR
department is to maximize the substantial development of the organization and to sustain the talent
resource The HR department team must scheduled the meeting with the different domain leads to
check how much staff they require for the smooth running of their business after the staff number
details are received the steps must be taken according that.
Job satisfaction and productivity
They play a very significant role in any bank organization the HR department must ensure that each and
every employee must be satisfied with his domain and job profile as well as good culture should bde
maintained within the organization for increasing the overall productivity.
Social Environment
Cultural as well as social environment by which any organization operates must have very important
role. These include several things such as ethic value, morale value ,positive attitude etc these are vital
and necessary to be maintained
Planning Factor
These were the factor that gives the brief detail of things which are occurring in the organization it also
includes what initiatives are taken to cope with the blending technology and environment it also
includes the training for increasing the hard skills and soft skills of the employee.

Organization Demands
With the industrialization and as per the global challenges ,the new technology and methods must be
implemented in the organization to make the work synchronized and smooth.
Legislation and laws
It affects the HR department The laws and regulations prescribed the way how the customer and client
bank data is handled, There are many banking laws and federal regulations that cover the things such as
handling the customer disputes and complaints, account and data privacy there are many points which
are coming under the legislation such as. Communicate values and expectations how the things are
organized in the organization , Keeping and protecting the employee claims, Best documentation and
implementation practice, Supportive framework with fairness and transparency.
Maintaining legislation policy and procedure

The policy are the set of rules that every member of organization should follow on priority and there are
procedures to maintain the rules. There are many areas in which laws and legislation plays a very
important role Such as maintaining the code of conduct, grievance resolution , privacy ,workplace
atmosphere, code of conduct ,hours of operations, Disciplinary act ,Employee information ,formal
compliant process, performance management etc. The legislation department maintains and creates the
policy for smooth running of the organization rules and regulations also guide the employee how to
behave and how to take the decision according to the circumstances. When the policies and laws came
into action a benchmark is set across the organization how to tackle the things related with the
compliance thus laws and rules also plays a very essential role for the development of the organization.
The HR management team must ensure that monitoring of the compliance to be done .They may
analyze the data on frequently basics for obtaining the best results.
LO4 Apply Human Resource Management practices in a
work-related context
Lloyds Bank Plc is one of the emerging and best bank of the world and it maintains the best client
relationship It has also mode of employment to several people according to their skills. It’s process of
recruitment occur in below steps .The Pamphlet should display the information in below mentioned
ways.
Organization Name- Lloyd bank, USA
Vacancy- Network & security Engineer
Job Location -Yardley ,USA
Remuneration offered – between $ 6500- $7500 as per the work experience
Essential Qualification-certification in CCNA and CCIP with the sound knowledge of cisco devices
Experience Required -3 to 4 years
Job profile Description- Lloyds banks are one of the best banks of the world with best infra and It
networking staff for this there is a requirement of Networking and security engineer with sound
knowledge.

Mode of Applying- Candidates can apply by login into company website directly or by applying in the
Naukri portal.
Interview Venue – Behind the Dominos ,North Wallace street Complex NO 54Z
Contact & Coordinating person details
HR Manager
Lloyds Bank
Vacancy Details
There is a vacancy of total ten candidates in the network and security department in Lloyds bank
organization
Role Of HR .
As a member of the HR department first of all the vacancy update can be easily seen through the Naukri
portal and by the advertisement pamphlet available in the newspaper for this position a lot of
candidates have submitted their CV by both mode online and offline. After the CV has been received the
HR team should look each CV details closely by examining the work experience as well as skills of the
candidates. The Candidates who have done certification are preferred because they have the sound
knowledge of their domain. According by considering these criteria the candidates are called for Face to
Face interview.
Recruitment Procedure
As an HR department member first of all the coordination should be done with IT department manager
and team lead ,The candidates who are coming for the interview must be informed that there will be
three rounds of interview first will be written ,second will be core technical, third will be final HR
round .Once all the candidates arrive at the organization venue the hr. member should coordinate with
them and organize their written round the written round should contain the question of technical and
some grammar related general questions. Once the written round is organized and the papers are
submitted the evaluation of the marks should be done and the candidates are shortlisted for technical

round ,the HR should also ensure that the candidates who are not able to clear the written round must
be given the preference for any vacancy in their domain.
IT technical Round
Next technical round conducted between the shortlisted candidate and the IT department technical
sound person the technical question should be asked by considering his previous work experience and
the skills as well as questions with the latest trending technology the questions must be asked in
detailed and descriptive way to check the technical skills of the candidates. After the technical round is
conducted the HR round is next to be done in the HR round all the things should be discussed such as
related with hike ,medical and insurance facility available in the organization, work culture of the
organization and one of the basic question is asked to question why are they leaving their organization
prior to this discussion if the HR member finds everything is ok with the candidate then he must
generate the offer letter of the candidate.
BVP(Background Verification Process)
After the offer letter and the joining letter is released the BVP(Background Verification Process) to be
done this includes crosschecking and revalidating the details of the candidates it includes a lot of things
such as checking that there should not be any criminal record against the candidates similarly from
previous organizations the behavior and character verification should be done to ensure that the
recruited candidate has the clean image. After all these things have done the joining process should be
done once the candidates serves his notice period. hence the Hr. department plays a very vital and
crucial role in hiring and recruiting a candidate and also takes a lot of initiatives in sustaining the
candidates.
Bibliography
- Blog [Online]
www.kullabs.com/classes/subjects/units/lessons/notes/note-detail/7578[Accessed 16
May 2018]
- Blog [Online] http://smallbusiness.chron.com/external-internal-environmental-factors-
influencing-hr-activities-34745.html [Accessed 16 May 2018]
- Blog [Online] https://www.enotes.com/homework-help/would-like-know-internal-
factors-external-factors-490333 [Accessed 16 May 2018]
- Blog [Online] http://smallbusiness.chron.com/external-internal-environmental-factors-
influencing-hr-activities-34745.html [Accessed 16 May 2018]