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Human Resource Management
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................3 LO1.................................................................................................................................................3 P1 Explain the purpose and the function of HRM and key roles and responsibilities of the HR functions.......................................................................................................................................3 P2 Strength and Weakness of different HRM practices............................................................5 LO2.................................................................................................................................................6 P3 Benefits of different HRM practices.....................................................................................6 P4 Effectiveness of different HRM practices..............................................................................7 LO3..................................................................................................................................................8 P5. Importance of employee relation in respect of influencing HRM decision-making.............8 P6. Key elements of employee legislation...................................................................................9 LO4................................................................................................................................................10 P7. Application of HRM practices in a work related context....................................................10 CONCLUSION.............................................................................................................................14 REFERENCES.............................................................................................................................15
INTRODUCTION Human resource management is a strategic approach for the effective management of people by recruiting, selecting , inducing, imparting training and development etc. the overall objective of HRM is to ensure that the organization is able to achieve success through people. Marks & Spencer is a British multinational retailer which has its headquarters in London, England, UK. It was founded by Michael Marks Thomas Spencer and it deals in clothing, food products etc.. In the further report the purpose and scope of HRM will be discussed, the effectiveness of key elements of HRM. Analysis of the internal and external factors that HRM decision-making and employment legislation. Lastly the HRM practices will be applied in work- related context. LO1 P1 Explain the purpose and the function of HRM and key roles and responsibilities of the HR functions Human resource management in the organization always plays significant role in order to retain effective workforce and for other purpose (Papa and et. al., 2018). No organizations can get their framed goals and objectives in the absence of HRM practices. HRM at M&S perform key roles and responsibilities in the company which are mentioned as follows: Recruitment and selection It is prime role of the HRM that practices by managers in different companies in order to maintainemployee’sproductivity.HRmanagersatM&Salwaysseekfornewtalents accordingly requirements so that company can get profitable outcomes within timeframe and increases goodwill of the business as well. Whenever, organization is lacking behind scarcity of new talents then HR managers perform this prime function and develops recruitment and selection program. Currently, Marks & Spencer has highly talented and diversified workforce in the company that’s why it is enabled to gain competitive advantage from its existing competitors by offering high quality product services to the customer. The main objective of the HR manager with this function is to deal with high employee turnover issues in respect of leading success in business (Stahl and et. al., 2020).
Development and training From past few years, there are various companies that puts more efforts to make training session highly creative and impact so that they can make their workforce highly active and versatile. HR managers plays effective role in respect of development and training program becausetheyprioryanalyzeindividual’sperformancelikeindividualsaremeetingwith company’s requirement or not (7 Human Resource Best Practices, 2020). Later on, managers gather reviews from other functional units and customers about individual’s performance while dealing with complex tasks in the workplace. In last, human resource professionals conducts traininganddevelopmentprogramforthestaffandinfluencesthemtoimprovetheir competencies and overcome their weaknesses.As same concept follows by HR managers at M&S to make individuals multitaskers so that they help company to gain it’s long-term and short-term goals within timeframe. The major drawback of this key function of HR is that human resources must have knowledge about individuals and company’s needs then they can coordinate both expectations on common goal and achieves projected objectives on time. Performance management It is another function of the HRM that perform by managers in the company to improve individual’s performance in the workplace. HR managers at M&S often practices performance management system in the workplace for critically analyzing individual’s performance and supports them to improve their weak areas due these they unable to give the best performance in the workplace.With this key function, HR managers often leads strengthening in theworkforce during peak period and influences staff to put more efforts in their working so that productive outcomescan be receivedby company (Chams and García-Blandón,2019). The major drawback of the function is that it is quite lengthy process because it comprises 5 to 6 steps. Reward system This key function undertakes by various companies to retain their talented staff and stays them motivated for long time so that companies can stay on their commitments in the market. Human resource is responsible for this key function because managers promotes employees to leadproductivityintheirworkingbyofferingdifferentrewardsystemslikeincentives, recognition and profit sharing. These rewards are awarded by HR managers at M&S plc regularly to stay motivated staff and maintain ideal situation between input and output.
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From the above discussion has been analysed that HR professionals at M&S plc perform all mentioned key roles and responsibilities through which upper management has achieved lots of advantages. P2 Strength and Weakness of different HRM practices Recruitmentandselectionisoneofthemajorfunctionofthehumanresource professionals through which they maintain productivity of employees in the company. Internal recruitment It is key method of the recruitment and selection process which is performed by HR managers. In this process HR managers takes numerous steps while hiring and selecting number of employees from existing employees. Strengths of internal recruitment Improves productivity of the organization’s function. Decline high employee turnover rate of the company In the motivation, individuals perform their job responsibilities or business function more productively in the workplace as compared new joiners. Weakness of internal recruitment Internal recruitment increases internal politics in the company that make them non-active.This recruitment process does not promote any new skill or talent. External recruitment It is alternative process of recruitment that is also practised by HR professionals for hiring right candidate from the external business environment (Michael, 2019). Strengths of external recruitment This process influence level of creativity, skill and innovation that is one of the major strengths. It leads highly talented applicants who have good experience with wide range of talent. It increases wide number of opportunities of employment which can lead positive impact on organization’s goodwill in its business sector. Weakness of recruitment process It increases internal conflicts between existing one and new joiners.It requires more investment of time and funds to make new joiners compatible and responsible for their job like existing one.
Selection process There are three process of selection that follows by HR managers at M&S to select right talent for the designated posts. Such as: Aptitude test: Test is conducted for the recruited candidates to analyse academic knowledge which they have gained during academic period. Group Discussion: In this process, HR managers observe negotiating power of individuals. Personal Interview: It is last stage of selection wherein HR managers takes personal interview only those candidates who have cleared above mentioned rounds and finalized them for the designated posts. Strength of selection process Supports to eliminate those applicants who are lacking behind proficiency, skills and knowledge. Weakness of selection process Time-consuming process. Needs good HRM expertise and experience in order to shortlist and finalize right talent for the particular job. LO2 P3 Benefits of different HRM practices Benefits for employer Human resource practices such as internal and external recruitment benefits to the organization. it allows employer to influence number of people in company towards performing different operations with perfection in order to increase the overall work proficiency which they hold. Employees of the organization puts more efforts which allows employer to gain the overall objectives and goals behind the business operation that company have undertaken (Sivapragasam and Raya, 2018). HRM practice external recruitment process allows employer to get benefits of skill and talent of new joiners to carry in the personality. While incentive department helps employer to stay motivated it’s staff and allows them to supervise work efficiencies and productivity of all individuals as part of the business. All these practices of HRM allows employer to gain the overall objectives of the functions of the company.There are other
practices like reward system, performance management, training and development etc. allows employer to increase potential capabilities of staff as part of the company. Benefits to employees All HRM practices are undertaken by HR department such as internal recruitment that allows organization’s employee to uplift their job position from existing the same company. Practices like development and training program allows employees of the organization to develop new skills and improves existing one effectively which can potentially increase the potentials in themselves (Ahammad, 2017). Individuals at M&S plc get to improve their abilities which they apply in the workplace while dealing with different tasks that significantly enhance the career growth of employees not only in M&S but also in other companies as well, they can get bigger opportunities. P4 Effectiveness of different HRM practices It is one of the prime practices of the HR managers to hire right candidate for the right place that allows company to have better functioning at domestic level that is going to be proved profitable for the business. Retailing sector has become economic stimulant market among others. So, lots of employers invest huge capital in this sector in respect of increasing revenue scale. M&S plc is the retailing sector that operates into multiple countries across the world. But in last few years it is facing price war competition in the UK’s market due to giant companies like Tesco, Sainsbury, Asda etc. which have similar product line and service like M&S. So, it is essential for the comply to have better functioning so that it can meet customers’ objectives that in return helps to earn lifetime loyalty from them for the brand. With this activity, it can survive in the competitive market and gains competitive advantage. Recruitment and selection ThisHRMpracticesupportsM&Splctomaintainemployeeproductivityinthe workplace which automatically improves demands of the product and services in customers. It is one of the effective practice of HR because it helps to deal with different issues like high employee turnover issue, scarcity of talents, resistance of individuals etc. and create effective workforce in the company. With this HR practice, HR managers increase level of commitment of M&S through which it establishes good brand value in the market (Jørgensen and Becker, 2017). Apartfromthis,itachievesotherbenefitsfromthispracticei.e.innovativeworking
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environment, improve brand recognition, high level of customer satisfaction by the support of highly talented and skilled workforce. Training and development It is another effective HRM practice that helps M&S to be highly competent in its sector and leads high satisfaction in employees for the job. With this approach, HR professionals always keep prepare workforce for any task or challenge so that during emerging change company do not have to face employee resistance. In addition, new joiners and existing one also gets chance to make themselves career-oriented and proficient in the workplace. Reward system While this HRM practice leads advanced benefits in the Marks & Spencer such as it retains highly skilled and talented employees in the company leads level of satisfaction in them for the job because they can support company to achieve long-term goals within time frame through their creativity (Runhaar, 2017). Performance management It leads positive impact on organization’s performance, operations and productivity. With this practice HR managers often determine the best talents from existing staff and their weaknesses then conduct training session for them for sharping their working skills and activities. Due to this practice, company has gained more benefits like effective workforce, has established strong global presence in the supermarket (Top 5 Benefits of Human Resource Management, 2019). AllkeyHRMpracticeshavesupportedM&Storaiseit’sallorganizationalprofitand productivity in efficient manner. LO3 P5. Importance of employee relation in respect of influencing HRM decision-making. Employee satisfaction :Measuring employee satisfaction helps in maintaining good employee relations. As the HRM ofMarks & Spencerbelieves that it employer's responsibility to determine if the employees have high or low moral, as it impacts the organization's turnover. Therefore, HRM identifies various ways and takes decision which increases their satisfaction to
boost the turnover of the employeesand ultimately this reduces the employee turnover (Nura, 2019). Performance management :Performance management enhances employee relations as the HR ofMarks & Spencerconstructs a performance appraisal program that meets the needs of employees. The employee feel sense of belongingness and strive towards improving the performance which ultimately adds on to the productivity of the firm. Grievance handling :Grievance handling by the employers build a strong employee relations as all the complaints and concerns are been heard by the firm. Therefore,Marks & SpencerHRM establishes various ways to handle the grievances of their employees as it directly impacts the employer and employee relationship. If the employers will take care of their employee, employee will also make efforts for the growth of company (Vera, 2018). Stressmanagement:Properstressmanagementbytheemployersincreasesthe employee relations at the workplace. The HRM ofMarks & Spencertakes decision regarding managing stress and deciding on the best technique to reduce stress of the employee so that they can give their best and contribute in the success of the firm. There are somestrategiesthat Marks & Spencer uses to build and improve employee relations and engagement by inspiring and rewarding them, offering them career development, promoting healthy work-life balance, help employees feel valued, promoting communication etc. P6. Key elements of employee legislation. Employment law regulates the relationship between employers and employees. The purpose of this law is to prevent workplace discrimination. There are various legal issues and constraints that the HR of Marks & Spenser faces. The following are discussed below: Equality Act 2010 Thisactprotectstheemployeesfromdiscriminationbasedoncertainpersonal characteristics like age, sex, disability, religion etc. it is an act of Parliament of the United Kingdom and is also termed as anti-discrimination law (Gardner, 2018).Marks & Spencer HR has certain ethical and social responsibilitieswhile making the policies for the organization to make policy which protects employee against discrimination, harassment and victimization based on age, disability, religion and sexual harassment. Data protection Act 2018
This act controls the use of personal information by the organization. It was replaced by Data Protection Act 1998. The act introduces new offences committed by the employees knowingly or recklessly obtaining or disclosing personal data without the consent of the data controller (Carey, 2018). The HR ofMarks & Spencer has certain ethical and social responsibilitieswhich are using the employees' data in a fair, lawful and transparent manner, use the information which is adequate and limited to only what is necessary. Health and safety Act 1974 This act protects the health, safety and welfare of the employees at the workplace. The act defines general duties on employers, employees, contractors and other which works at the premises. The basic objective of this act is to secure and protect the employee against the risk to health or safety (Hale. and Booth,2019).Marks & Spencer HR performs these ethical and social responsibilitieslike making the provision maintenance of plant and system of work. Arrangement for ensuring safety in use, handing, storage and transport of articles and substances. Trade union and workplace representation. Trade unions are independent, membership-based organization of workers that represent and negotiate on behalf of working people. Most of the craft unions began as local unions which then joined together to form national unions. There is variation in administration structures of both the unions (Liebregts. and Stam, 2019). The role that both local and national trade union play to negotiate of behalf of their members in terms of pay, working hours, promotion etc. Marks & Spencer'scollective agreements bind the members who signed trade union. This agreement protects the members from arbitrary terminations and lay off. Among the discipline, grievance and redundancy, Marks & Spencer considers discipline as the best practice. LO4 P7. Application of HRM practices in a work related context. Job Specification. Marks & Spencer
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Position :Store Manager Description Store Manager has to develop strategies to raise customers pool, optimize profits and traffic of the store, meeting the sales goals by training, motivating, mentoring and providing feedback to the staff. Experience 3 years experience as store manager at any retail store. Education Graduation in any discipline Post Graduation in Business Administration Key skills required Work well under pressure and with deadlines Strong leadership and interpersonal skills Multitasking skills Salary £31110 *No restriction on age and sex
CV Linda Thomas +44 7956652552 linda.thomus22@yahoo.com Career Objective LookingforareputedorganizationwhereIcandeploymyskillsandaddto organization's growth and myself. Professional Profile Store management professional looking for the position of store manager in any retail store. I have been a part of retain industry for last 5 years and has done 1 year internship in retail management, worked as marketing and finance executive for 2 years, also been customer relationship manager for 2 years. Core Skills Management skills Customer relation and management Decision-making skills Research skills Communication skills Multitasker
Positive attitude Effective planning skills. Education profile Graduation in commerce MBA in Accounting and Finance Diploma in logistics management Work Experience Was an intern in retail management for 1 year. Worked as marketing executive for 2 year. Worked as a customer relationship manager for 2 years. Declaration I hereby declare that all the information provided above are correct to the best of my knowledge. John Smith Interview Questions Q1.Can you tell me little about yourself? Q2.Why you want to work with our company? Q3.Why should we hire you? Q4.Tell me about the toughest decision you had to make in the last six months? Q5.How you see the position of store manager?
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Q6.Where do you see yourself in 5 years? Job Offer Marks & Spencer 29 September 2020 Dear, Miss Linda Thomas Congratulations on being selected for the position of Store Manager. We request you to join the store and take the hold of your position on 11thOctober 2020. We hope you will have a great journey and will add more growth and potential in your job as well as career ahead. This is John Smith Human Resource Assistant Human Resource Department, Marks & Spencer CONCLUSION In this report has been summarized key roles and responsibilities of HRM that they performed in the companies to led success in their businesses. Strength and weaknesses of recruitment and selection process has evaluated in this report. Benefits of different practices for the employer and employee’s perspective has been concluded in this brief study. It can be summarized significance employee relation and legislation in respect of promoting HRM decision-making process in this report.
REFERENCES Books and Journals Ahammad, T., 2017. Personnel Management to Human Resource Management (HRM): How HRM Functions.Journal of Modern Accounting and Auditing.13(9). pp.412-420. Carey, P., 2018.Data protection: a practical guide to UK and EU law. Oxford University Press, Inc.. Chams, N. and García-Blandón, J., 2019. On the importance of sustainable human resource managementfortheadoptionofsustainabledevelopmentgoals.Resources, Conservation and Recycling.141. pp.109-122. Gardner, J., 2018. Equality for the few:: A critical analysis of the Equality Act 2010 (UK) from the perspective of gender equality in the workplace. Hale, A. and Booth, R., 2019. The safety professional in the UK: Development of a key player in occupational health and safety.Safety science.118.pp.76-87. Jørgensen, F. and Becker, K., 2017. The role of HRM in facilitating team ambidexterity.Human Resource Management Journal.27(2). pp.264-280. Liebregts, W. and Stam, E., 2019. Employment protection legislation and entrepreneurial activity.International Small Business Journal.37(6). pp.581-603. Michael, A., 2019. A handbook of human resource management practice. Nura, S., 2019. THE ROLES OF GOOD EMPLOYEE RELATIONS TOWARDS ACHIEVING ORGANIZATIONAL OBJECTIVES.Journal of Business Innovation.4(1). p.49. Papa, A., Dezi, L., Gregori, G.L., Mueller, J. and Miglietta, N., 2018. Improving innovation performance through knowledge acquisition: the moderating role of employee retention and human resource management practices.Journal of Knowledge Management. Runhaar, P., 2017. How can schools and teachers benefit from human resources management? Conceptualising HRM from content and process perspectives.Educational Management Administration & Leadership.45(4). pp.639-656. Sivapragasam, P. and Raya, R.P., 2018. HRM and employee engagement link: Mediating role of employee well-being.Global Business Review.19(1). pp.147-161. Stahl, G.K., Brewster, C.J., Collings, D.G. and Hajro, A., 2020. Enhancing the role of human resource management in corporate sustainability and social responsibility: A multi- stakeholder,multidimensionalapproachtoHRM.HumanResourceManagement Review.30(3). p.100708. Vera,D.A.,2018.Employee-employerrelationshipanditsimpactonan organisation.Экономика и общество.(1). pp.30-37. Online