Human Resource Management Service Industries : Assignment

Added on - 21 Feb 2021

  • 14

    Pages

  • 4029

    Words

  • 5

    Views

  • 0

    Downloads

Trusted by +2 million users,
assist thousands of students everyday
Showing pages 1 to 4 of 14 pages
Human ResourceManagement for ServiceIndustries
INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Role and Purpose of HRM within British Airways..........................................................11.2 Creation of HR plan by making analysis of supply and demand.....................................2TASK 2............................................................................................................................................32.1 Employee's relations at present within airlines industry..................................................32.2 How employment law affects the management of Human resources within BritishAirways...................................................................................................................................4TASK 3............................................................................................................................................53.1 Job description and personal specification.......................................................................53.2 Difference between recruitment process of British Airways and Transport for London.7TASK 4............................................................................................................................................94.1 Assessing contribution of training and development in operation of British Airways....9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONHRM can be referred to as the process involving selection, recruitment, provision oftraining & development opportunities to workforce etc. It is usually seen that HR holds theresponsibility to ensure conduction of work in a systematic manner (Alfes, 2013). This providesassistance in attainment of organisational objectives and goals within the stipulated course oftime frame. The following report is based upon the HRM of British Airways that is a wellrenowned airline operating within the confines of UK. This assignment consists of analysis ofHRM and the manner in which employee relations as well as employment laws impact uponcorporations belonging to service sector. Further, it consists of recruitment and selectionprocedure, T&D in service sector companies. Besides this, HR plan along with job descriptionsand person specification is given.TASK 11.1Role and Purpose of HRM within British AirwaysHRM can be referred to as the well established and structured approach with the help ofwhich an organisation can feasibly attain competitive advantage in market place. This is largelyassociated with recruitment, hiring and selection of skilled and potential candidates who possessthe zeal to carry out activities of business. Also, it emphasizes upon provision of orientation tonew and training & development opportunities to old employees. In recent times, BritishAirways entered into an agreement for start of flights from Heathrow to Madeira. To effectivelyensure timely arrival and departure of flights and other business activities, HR department withinthis organisation has to carry out some roles and functions as mentioned below:-Role of HRMTraining and Development:The primary function of an effective HR team is to rendertraining to new and old employees so as to equip them with the desired skills, competence andknowledge. Human Resource working within the entity (employees) is regarded as the mostessential and important business resource. The HR manager of British Airways renders effectivetraining and development opportunities to personnel so that they can their existing level of skills.HR Planning:The HR team within an entity is responsible for carrying out planningrelated to employees. This is conducted in accordance with forecasting techniques such asquantum of personnel taking retirement, number of persons going for a long term leave etc. The1
planning in relation to requirement of employees within service industry largely depends uponthe size as well as scale of business organisation.British Airways being a large scaleorganisation develops short term and long term plan.Compensations and Perks:The HR department of an entity is further involved indeciding upon the compensation and other benefits for every individual working within theorganisational premises. When the compensation plan is effectively stipulated within BritishAirways, this tends to drive a force of stimulation within employees owing to which they givetheir best performance for the accomplishment of goals.Purpose of HRMA well devised strategies plan is abided by British Airways in order to ensure effectiveexecution of business activities. This acts as a linking pin between staff and management ofcompany. Thus, organisational productivity is largely associated with performance of employeesof British Airways. The primary purpose of HRM is to enhance the working capacity ofindividuals so that give their significant contribution towards the accomplishment of goals andobjectives. This is carried out by developing healthy relationships between employer (BritishAirways) and employees. To facilitate this, HR team of the respective company makes use ofeffectivetechniques to retain workforce for a long period of time.1.2Creation of HR plan by making analysis of supply and demandBritish Airways intended to start 4 new flights for the time of peak season as well as 3flights at the rest time of the year. They are in the requirement of 6 airline administration supportmanagers and 25-30 new flight attendants so that a balance can be maintained between supplyand demand. In this regard, the HR plan for British Airways is devised as follows:-Sources of Recruitment: The major sources of recruitment are determined to be internalas well as external. For recruitment of new flight attendants, the respective organisation makesuse of external sources. In this, techniques such as campus placement and walk in job fairs aretaken into use by British Airways. This assists in hiring new skilled and competent employeeswho possess the ability to carry out their roles. For employment of admin support, consultancyagencies are contacted.Selection procedures:This process mainly comprises of 3 stages. This begins withanalysis of C.V of candidate and continues with calling them up for further procedures. Afterthis, a written test is conducted. The shortlisted candidates then go through a GD (roup2
desklib-logo
You’re reading a preview
Preview Documents

To View Complete Document

Become a Desklib Library Member.
Subscribe to our plans

Download This Document