Human Resource Management: Strategies for Employee Engagement, Communication Approach, and Training Considerations

This report outlines the development strategies and the use of techniques that helps in enhancing employee involvement and engagement, communication approach that will used to suggest greater employee voice, and training and development considerations for the business to enhance the managers and employee’s understanding, roles and responsibilities.

Human Resource
Management

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
1. Outlining the development of strategies and use of techniques to enhance employee
engagement and involvement......................................................................................................3
2. Proposing the communication approach that will have greater employee voice.....................5
3. Training and development considerations to enhance both managers and employees
understanding, responsibilities and roles.....................................................................................7
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resources management refers to the strategic management approach to have the
effective and efficient management of the staff in the organization that helps to gain the
competitive advantage. This management is designed in order to maximize the performance of
the employees in services of the employer’s objective for the organization. By this it makes the
organization to deal with the issues related to the compensation, performance management,
organization development, employee motivation, training, and many more. The current
assignment is based on the Tesco Plc. which is the largest supermarket chain in the market of
UK. The current report will outline the development strategies and the use of techniques that
helps in enhancing employee involvement and engagement by underlining theories including
advantages and disadvantages of the strategy selected. Further this report will outline the
communication approach that will used to suggest greater employee voice. This report will also
outline the training and development considerations for the business to enhance the managers
and employee’s understanding, roles and responsibilities. This will be outline by using the
relevant theories and best practices for the managers and employees understanding.
1. Outlining the development of strategies and use of techniques to enhance employee
engagement and involvement
Employee engagement refers to the human resource concept that used to describe about the
level of enthusiasm and the dedication that the worker feel towards their job. The engaged
employees used to care about their work and also about the performance of the
organization. As Tesco is the largest supermarket chain in the United Kingdom they must
they must engage their employees which makes them motivated and encouraged towards
their work. The staff engagement is very difficult to understand because it is the tangible

idea that helps the company to get the real success (Ringle and et.al., 2020). By having the
engaged workforce it used to improve the productivity, increases profitability and helps to
reduce turnover. There are several strategies that help the company in order to have the
good employee engagement which are described as below:
1. Uphold the core values: By having the good core values and having the good
company culture makes the employees to engage in their work and achieve the
organizational goal. The core values of the company include the culture and behaviour
of the company towards employees and the new ideas that helps in expansion (Harney
and Alkhalaf, 2021). The employees of the organization need to establish the sense of
belongingness for the company. By having the core values helps them to have the
employee engagement which helps them to have the positivity in the organization.
2. Recognize Top performers: The employees are engaged in the organization when
they used to feel valuable and help the organization to achieve the long term goals. By
showing the employees valuable and appreciable helps them to encourage and motivate
in their work. The managers must reward their employees on their achievements like
cash prize, free day off, certificate, etc. They must also provide the platforms to
acknowledge their peer, making them feel respected and appreciated by the team
members will help them to be more engaged.
3. Promote transparency: Making and bringing the employees into the fold as soon as
possible is the highly effective employee engagement strategy. If the team members
does not know what is happening in the organization they cannot invest themselves and
engage in the company. So they must have the transparency in the organization which
makes the employees to have involvement and engagement in the company.
4. Allow for honest feedback: This is the best strategy that the company must adopt in
order to make employees engagement and involvement in the organization. They must
create the platform for the employees that enables them to share their thoughts and
makes them to ask questions (Aust, Matthew and Muller-Camen, 2020). By taking the
feedback from the employees makes them feel involved and engage in the
organization. They must listen to their team members which encourages and make
them to have engage in the company.

5. Hold employees accountable: The organization must make their employees
accountable and provide them responsibility. By making them responsible towards
their work makes them feel motivated and involved in the company. By relying on the
efforts makes the employees to get involved and engaged which helps them to lead the
employee burnout.
6. Make the work more with fun: The organization must make their work more with fun
and have the employee engagement activities (Butterick and Charlwood, 2021). By
having the other activities rather than having the work helps the employees to get
involved and engaged in the organization. This is also the one of the best strategy that
the company can select in order to make their employees retain the organization.
The employee engagement theory was implemented by William Kahn which used to
suggest that there are three dimensions of the employee engagement which used to begin
to answer the various question of how to engage the employees. The three dimensions are
that the employee must be physically engage, cognitive engage and must be emotionally
engaged in the organization (Sun and Bunchapattanasakda, 2019). Tesco must follow this
theory of employee engagement which makes them to have their employees engaged in
the organization. This will also help them to increase the trust and values among the
employees and managers of the organization.
From the above strategies the company can adopt or select the Allow for honest feedback
and Recognize Top performer’s strategy that will help Tesco to make their employees to engaged
and involved in the organization. The advantages and disadvantages of the selected strategies are
as described below:
Advantages: By selecting these strategies makes the employees to make them feel
valued in the organization. By recognizing the top performers makes the employees to feel more
motivated and encouraged towards their work.
Disadvantages: It is not always possible that the employees in the company feel valued
by taking the feedback. This may reduce the working capacity of the employees by recognizing
the best performance of the other employees (Kwon and Kim, 2020). Thus it will increase the
competition in among the employees and will affect the work of the organization.

2. Proposing the communication approach that will have greater employee voice
Communication approach is basically based in the ideas that helps in learning language
successfully and comes by having the communication. When the learners are involved in the
communication this will enhance their natural strategies and allow them to speak in the
organization. This is very important to have the communication approach as it helps the
employees to prepare to be confident while having communication in the real and professional
life.
Employee voice is the best concept and strategy that is well researched strategy in order
to have the human relations and employee engagement in the organization. The cited
organization must have the employee voice as it helps them to provide the opportunity in order to
provide the feedback and involvement and makes the employees to engaged and satisfied in their
working. The employee voice strategy is beneficial and the most impactful tool for many
business and this is only useable where the management is receptive towards the ideas and
feedbacks. In order to ensure the correct and effective feedback by having communication makes
the employers and employees to have good management teams (Motyka, 2018). In the today’s
era, the employees used to wish that they must participate with the management team of the
organization. The organization can enhance the employee voice by providing them training and
development because it not only develops their skills and knowledge but also improve their self-
confidence. Nowadays, companies are using various types of strategies and feedbacks program
in order to improve employee’s performance. This helps the organization to design in such a
manner that it can easily motivate and encourage the employees to work towards goals and
objectives.
There are various benefits for the employers and employees to have the employee voice as
it helps in building the trust among them, helps them to do the innovation by having new and
innovative ideas, increases the productivity and improves the organizational performance. The
benefits for the employees is to have the self- expression in voice, feel valued in the
organization, increases the job satisfaction, increases the influence and better opportunities for
having the development (Saks, 2019). By having the benefits it will help the Tesco plc
employers and employees to retain in the organization and have development and innovation.
The cited organization can also use the upward problem solving methods which helps
them to form the direct employee voice and enables the employees to identify the work- related

issues and also helps in making suggestions to the management that may lead to organizational
improvement. In order to have the proper employee voice the organization can have the
conversation between the employees and employers, by having the email communication,
feedbacks from employees and having the meetings at the workplace (Sendawula and et.al.,
2018). The employees can also influence the company decision- making by their actions and
helps to reduce the turnover and absenteeism.
In the present era the employees and managers seek having the upward solving methods
as it not only develops their skills and knowledge nut also helps in improving the self confidence
of the employees. Nowadays, companies are using various types of representative program in
which helps in improving the employees’ job performance (Wilkinso and et.al., 2018). These
methods are design in such a manner that helps the organization in order to motivate people to
work towards goals and objectives. With the help these methods the company is able to improve
productivity level and enhance greater motivation among the employees and employers of the
organization.
In order to have the best practice in the area of representative methods the organization
can use the method to have the better outcomes. The sample choice is the random method which
used to guarantees that each member in the organization will have the same probability of
selection and getting the work done. In order to do this the organization must have continuous
improvement and training courses to enhance growth and development for staffs (Nechanska,
Hughes and Dundon, 2020). The firm is focusing on development of the employees in the
organization which used to involve the various activities plans to find out what employees have
learn by having the representative and upward solving methods. This makes the employees to
carry out their own progress and be positive towards work and enhance productivity and
profitability of the organization.
3. Training and development considerations to enhance both managers and employees
understanding, responsibilities and roles.
As we all know that training and development session plays a vital role in the company as
it provide a host of benefits to managers and employees both (Haugen and et.al., 2019). With the
help of proper training and development consideration, Tesco plc is able to enhance employee
performance, managers productivity and boost organizational culture. The firm is focusing on
using goal setting theory in which their learning is driven by accepting specific and more

challenging goals. This is because top management team says that they must feel high level of
senses of accomplishment and self-satisfaction if staff work hard towards targets set by
managers. By doing so, they set SMART goals which helps them to performance better and
achieve higher results of learning.
In today's world employees and managers seeks for training and development because it
not only develops their skills and knowledge but also improve their self-confidence. Nowadays,
companies are using various types of training and development program in order to improve
employees job performance and also design in such a manner that it can easily motivate people
to work towards goals. With the help of programs the company is able to improve knowledge
level and enhance greater motivation level among people (Maity, 2019). Training and
development can lead to lower staff turnover rate, which is beneficial for the company's
reputation because it can also increase experienced and skilled workforce. An effective sessions
and program at workplace can increase flexibility for employee where they can build good
relationship with each other.
By using training Tesco plc has developed performance of employees it includes on job
training, off job training, digital learning, online e-learning modules, videos and hands on
exercises, assignments and also group based assignments (Armstrong and Landers, 2018). In
order to achieve success the company must also actively support employee knowledge and skills
development for future responsibility that enhance the performance. Working with others is one
of the most effective and essential method used by companies to understand strengths and
weaknesses of employees. With the help of group assignments, the managers is able to know
about where staff wish to improve and what more areas needs to improve. Typically, by doing
so, they will push the boundaries of the staff members existing responsibility and roles to
enhance additional skills and needs. Furthermore, by using stretch assignments, firm is able to
task staff to utilize additional knowledge and skills to do more work.
In order to enhance both managers and employees understanding firm is also focusing on
mentoring method. This method involves management team and senior leaders taking their team
members and junior staff under their wing in order to improve important skills and knowledge.
In this mentor usually use various skills such as management skills, critical thinking and
communication skills to developed and improve skills (Adomi and Famola, 2020). This method
can be used at any professional level which requires good communication system and

coordination to improve workflow. By using this method, firm is able to apply new style of
teaching and something new and effective.
The major focus of Tesco plc is to use on the job training and off the training. The
company supported its team members of all age group with varieties of career opportunities to
get on and continuous usage of their critical thinking skills. With the help of coaching method,
firm is able to trained workers by understand their requirement and encourage them to deal with
problems and guide how to find solutions (Maity, 2019). They build skills for employees and
managers future by using apprenticeship programmes which helps staff to enhance self
development.
In addition, they have adopted a structured approach to support its continuing growth
and development. By using this method, leader is able to identify gaps between their knowledge
and skills before implementing any other development and training process (Armstrong and
Landers, 2018). With the help of structured training the firm is able to develop professional
skills and enhance the employees' proficiency to do the job in a better way.
By using job rotation method, managers and leaders can enhance workplace environment
and improve the responsibilities and roles among staffs. The trainee has the great opportunity of
covering their target position by taking full responsibility and charge which is beneficial to
increase self-confidence. The major reason behind using this method is to achieve the objective
of business in terms of profit and growth in the competitive market (Adomi and Famola, 2020).
In order to achieve benefit of structured approach, the staff must put into real life examples and
realistic scenario with various necessary conditions set up to support their performance. The
company also trained their employees in such a way that they can easily know what the
competition is doing and whether company is doing less or more. They set benchmark which
reveal information about customer satisfaction and their preference that may also support
company's success.
Workshops- Tesco employees is responsible for identifying and ageing their growth and
development and also they attend workshops in order to develop skills and experience (Khan
and Abdullah, 2019). They take advice from mentors and leaders by using feedback method to
improve their performance and also review their development plan to achieve job satisfaction.
Seek feedback about performance- The firm provide feedback system in the company
to enhance the productivity and proficiency. The frequent performance feedback is employed to

maintain the task and projects focus (Maity, 2019). By providing 360 degree feedback method,
firm is able to find out strengths and weaknesses of employee and motivate all staffs members to
work as a team to achieve goals. It also focuses on using 360 degree appraisal method where all
the stakeholders who have contact with staffs assess the job performance and gives feedback
accordingly. They also use informal approach and interact with staff members directly.
Continuous improvement and education courses- As per the owner and top-level
management of Tesco plc, it is essential to provide training as well as development programs so
that customer gain confidence and can expand more. The trained staffs are the asset of the
company and their capabilities are increasing with the passage of precious time. On the other
hand, if staffs are not well-trained they may not be able achieve success and progress in the
competitive world (Armstrong and Landers, 2018). They also say that continuous improvement
and education courses must provided to enhance growth and development for staffs. The firm is
focusing on personal development program which also involve activity plans to find out what
employees have learnt and what not. This allows people to carry out their own progress and be
positive towards work and enhance productivity.
CONCLUSION
From the above report it is concluded about the development strategies and the use of
techniques that helps in order to enhance the employee involvement and engagement by
describing theories including advantages and disadvantages of the strategy selected. Further this
report has described about the communication approach that will used to suggest greater
employee voice. This report has also evaluated about the different training and development
considerations for the business in order to enhance the managers and employee’s understanding,
roles and responsibilities. At last this report will conclude about the above things by using the
relevant theories and best practices for the managers and employees understanding.

REFERENCES
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