Human Resource Management - Natwest Bank Assignment

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Purpose and Functions of HRM........................................................................................3
P2 Strength and weakness of different approaches to recruitment and selection...................4
TASK 2............................................................................................................................................6
(Covered in Booklet)..............................................................................................................6
TASK 3............................................................................................................................................6
P5 Importance of employee relation in influencing HRM decision making..........................6
P6 Key element of employment legislation and the impact in HRM decision making.........6
TASK 4............................................................................................................................................8
P7 Illustrate the application of HRM practices at workplace using specific examples..........8
CONCLUSION................................................................................................................................9
REFERENECES............................................................................................................................11

INTRODUCTION
Human resource management is process of recruitment, selection and providing training
and development to employees (Boulton and et.al., 2014). This will help them in enhancing their
knowledge and skills which will result in increased productivity and effectiveness of a firm. This
report is based on Natwest Bank. It is an industry of financial services and provides products
related to banking and insurance. This bank was established with merger between National
Provisional Bank and Westminister Bank in 1968. It has approx. 30000 number of workforce in
its company. The respective company has also won many awards. Along with this, it is
considered as one of Big four clearing bank in UK. This report is based on major functions and
purpose of human resource management. In addition to this, it also describes strength and
weakness of recruitment and selection. There are various benefits which is provided to both
superior subordinates in an organisation. Along with this there are laws which is framed by
government in order to provide equal treatment to employees in a company.
TASK 1
P1 Purpose and Functions of HRM
Human resource management refers to the function of an organisation that deals with
process of hiring and selecting talented and skilled workforce who can work effectively towards
the achievement of goals and objectives of an organisation (Bryson, Crosby and Bloomberg,
2014). Workforce planning resource is the process that helps in determining the current and
future needs of employees for attaining goals. There are several purpose and functions of HRM
which are explained as follows:
Purpose of HRM:
 Training and development: The purpose of HRM is to provide training and
development to their employees. In respect of Natwest Bank, employees are provided
effective training so that they get familiar with bank rules, policies as well it’s working.
Along with this, it also helps them to enhance their knowledge and capabilities related to
the field of banking and insurance. Along with this, it will also boost their confidence and
will keep them energetic and motivated.
 Compensation: Another purpose of HRM is to provide equal compensation to their
workers. Employees of Natwest Bank are provided equal compensation for their efforts

towards work. This compensation act as source of motivation to them so that they put
more efforts to make their task effective. Moreover, with this respective company will be
able to retain their capable employees.
 Employee security: The major purpose of HRM is to provide them safety and security
related to their health (Campbell, Reyes-Picknell and Kim, 2015). Natwest Bank is
concerned about safety and security of their employees. For this the bank provides health
insurance, medical insurance and many more. This will create a kind of relief in mind of
workers towards their safety and security and they will work harder to achieve goals and
objectives of respective organisation.
Functions of HRM:
 Planning: The first function of HRM is to formulate plans and policies for
accomplishing targets of company. In respect of Natwest Bank, human resource
management frame future oriented plans that will help them to formulate strategies.
Effective planning by HRM makes easy for employees to perform their task effectively.
 Staffing: Another function of human resource management is to recruit talented and
skilled employees. Employees of Natwest Bank focus on hiring their capable and
knowledgeable workers. They also focus on those employees who are familiar with
working of banking and insurance so that they do not face any difficulties in performing
their task.
P2 Strength and weakness of different approaches to recruitment and selection
Recruitment and selection process are important part of an organisation as these process
assist company to acquire talented and skilled employees who can dedicatedly work for
accomplishing objectives of organisation (Karatepe, 2013). Human resource management
perform this process effectively and strictly. In respect of Natwest Bank, company perform
various approaches for recruitment and selection which are explained below:
Internal Approach: It is referred to the approach in which HRM recruit employees
within an organisation premises. In this approach employees are recruit for higher position
within the company in form of promotion, increase in compensation and many more. In Natwest
Bank, the company hire their employees within the bank by promoting them to higher position.
This approach has some strength and weakness which are described below:

Strength Weakness
 Human resource management of
Natwest Bank can determine the skills
and capabilities of their staff.
 It also saves time and money of HRM
of respective bank.
 HRM of Natwest Bank will have
limited scope to recruit talented
employees.
External Approach: In this approach, company hire employees from external
environment by inviting them through advertisement in newspaper, email and other external
sources (Knowles, Holton and Swanson, 2012). Human resource management of Natwest Bank
has applied this approach to acquire capable employees. There are certain strength and weakness
of respective approach which is described below:
Strength Weakness
 Natwest Bank have golden
opportunities to attract candidates who
are well talented and skilled.
 Human resource management of
respective bank can attain their
objectives in more productive manner
with the help of outside candidates.
 It results in demotivation of workers of
Natwest Bank.
 Hiring candidates from external
environment will incur high cost as
well as will consume more time of
HRM of respective bank.
Selection Method: This method describes of selecting right candidate for right position
in an organisation (Mason, 2015). It is because it will be comfortable for that candidate to
perform their task in effective manner. Natwest bank has adopted interviews and group
discussion method by analysing its strength and weakness which is described below:
Strength Weakness
 Human resource management of
Natwest bank is well experience and
is capable to resolve queries asked
during the process of interviews.
 There are times when candidate go
through incomplete procedure of
recruitment. Through this it becomes
difficult for HRM of Natwest Bank to

conduct interview of respective candidate.
TASK 2
(Covered in Booklet)
TASK 3
P5 Importance of employee relation in influencing HRM decision making
Employees relations refers to the understanding and respect of views and opinions of
other employees (Stead and Stead, 2017). This will also build strong bond between them. Along
with this, involving employees in process of decision making process motivates them and also
improves their morale. The importance of employees in influencing HRM decision making
process is explained below:
 Improves Morale: HR manager of Natwest Bank involves their employees in decision
making process to share their views and opinions. This assist in motivating employees
and make them satisfied. Along with this, it also improves their morale as well as
productivity.
 Improves workplace relationships: Engaging employees of Natwest Bank in decision
making process helps in improving relations between them. Along with this, they will
able to understand and respect other employee’s views. In addition to this, it will also
encourage teamwork among subordinates.
 Improves productivity as well as profitability: In Natwest Bank, employees sharing
healthy relation with each other results in increased profit as well as productivity of
respective bank (Teece, 2012). Along with this, employees use their skills and knowledge
to complete their task in order to produce effective outcomes. This will lead to the growth
and development of a firm.
 Conflict resolution: HR manager of respective bank must involve their subordinates in
decision making process so that it build strong bond, understanding and it will also
reduce conflict between them. Along with this, less conflicts in an organisation will
enhance their goodwill as well as lead them to earn higher profits.

P6 Key element of employment legislation and the impact in HRM decision making
Employees legislation refers to the laws that is framed by government in order to provide
equal rights as well as compensation to employees in an organisation. It also includes all types of
employee’s protection measures (Thomas and Peterson, 2017). Along with this, there are
different institutional place that provide employment protection such as private market, labour
legislation, contractual provision and so on. Natwest Bank need to apply various employment
legislation laws which are explained below:
 Anti-discrimination law, 1995: This law describes that respective firm must not
discriminate employees on basis of caste, religion, gender and so on. Each employee
must be given equal rights. HR manager of Natwest Bank must apply this law that is
framed by government of UK and must treat every worker equally. This law will create
security in minds of employees that they will not be discriminated on any factors and will
get equal treatment. In addition to this, it is the duty of HR manager to formulate rule and
polices as per the government so that they can run their business in legal manner.
 Minimum Wages act, 1998: This act states that employees must be provided with equal
compensation for their work. In addition to this they should not be discriminated on basis
of gender, caste and many more. The rate which is set by government of UK for this law
is £8.21 for 25 years or above, £7.70 for between 21 to 24 years of age. Along with this,
£6.15 between 18 to 21 years, £4.35 for under 18 years and £3.90 for apprentice
(National Minimum Wage and National Living Wage rates, 2019). Keeping in mind these
rates, the respective company must provide wages on basis of employee’s skills and
abilities as well as their position in the organisation.
 Health and safety act. 1974: This act describes the law about health and safety of
workers in an organisation (Wright and Wilton, 2012). In context of Natwest Bank,
company must adopt this law and provide health and safety to their employees in the
form of health insurance, workmen compensation fund and many more. By providing
such securities, employees will feel relief and will get satisfaction of their work. Along
with this, by providing such services, employees will be able to work effectively and
efficiently for achieving organisational goals and objectives.
Therefore, these laws regarding employment legislation must be applied by respective company
in order to retain their talented and capable employees.

TASK 4
P7 Illustrate the application of HRM practices at workplace using specific examples
There are different HRM practices that is adopted by Natwest Bank HR manager to hire
skilled and capable employees who have abilities to achieve organisation goals and objectives.
The application of HRM practices that is applied by Natwest Bank is explained below:
Job Description
Company Name: Natwest Bank
Job Role: HR executive
Department: Human Resource
Roles and Responsibilities:
 To recruit and select talented and skilled employees as per requirement of the
organisation.
 To take care of employees and their needs and also guide and direct them.
 Provide them effective training and development.
Qualification:
 Graduate in BBA
 Masters in HR
Experience:
At least 2 years of experience.
Personal Specification
Company Name: Natwest Bank
Job Role: HR executive
Academic Qualification:
 Graduates in BBA
 MBA in Human Resource
Key skills:
 Leadership skills for leading team.
 Communication skills for effectively interacting with other's.
 Team Work to handle as well as guide team to attain their goal.

 Decision making skills so that they can effectively face outside and inside pressure.
Experience:
At least 2 years of experience.
Offer Letter
Name: XYZ
Email: [e-mail]
Contact number: [phone]
Date: 13th July 2019
Subject: Offer letter for designation of HR executive
Dear,
We are pleased to inform you that you have cleared all interviews rounds and is eligible for
position of HR executive in Natwest Bank. You are requested to join us from 15th July 2019 at
respective job role with annual salary of $4000. Your working hours will be 9:30am to 6:30pm.
We are waiting for your confirmation. For any queries you may contact to HR team.
Thanks and regards
Mr. XYZ
HR Manager
Natwest Bank
[phone]
[e-mail]
CONCLUSION
Hence, it is concluded that from above report that human resource management plays an
essential role in working of an organisation. There are various functions of HRM in the process
of recruiting and selecting the talented candidate for a company. Along with this, HR manager of
a company also hire candidate from internal as well as external environment. There are certain
benefits of HRM practices to both employer and employees which help in retaining them in firm
for long period of time. In addition to this, government also framed certain laws regarding equal
treatment as well as equal compensation to employees to avoid discrimination. With the help of

human resource management and their process of training and development, employees are able
to develop their personality. Along with this, it also motivates them to contribute more towards
the achievement of targets of company.

REFERENECES
Books and journals
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Campbell, J. D., Reyes-Picknell, J. V. and Kim, H. S., 2015. Uptime: Strategies for excellence in
maintenance management. Productivity Press.
Karatepe, O. M., 2013. High-performance work practices and hotel employee performance: The
mediation of work engagement. International Journal of Hospitality Management. 32.
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Knowles, M. S., Holton III, E. F. and Swanson, R. A., 2012. The adult learner. Routledge.
Mason, P., 2015. Tourism impacts, planning and management. Routledge.
Methé, B.A. and et.al., 2012. A framework for human microbiome research. nature, 486(7402),
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Molden, D., 2013. Water for food water for life: A comprehensive assessment of water
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Ryan, S. and et.al., 2013. The virtual university: The internet and resource-based learning.
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Saks, A. M. and Gruman, J. A., 2014. What do we really know about employee
engagement?. Human Resource Development Quarterly, 25(2), pp.155-182.
Stead, J. G. and Stead, W. E., 2017. Management for a small planet. Routledge.
Teece, D. J., 2012. Dynamic capabilities: Routines versus entrepreneurial action. Journal of
management studies. 49(8). pp.1395-1401.
Thomas, D. C. and Peterson, M. F., 2017. Cross-cultural management: Essential concepts. Sage
Publications.
Wright, T. S. and Wilton, H., 2012. Facilities management directors’ conceptualizations of
sustainability in higher education. Journal of Cleaner Production. 31. pp.118-125.
Online
The Advantages of Employee Involvement in Decision Making. 2019. [Online]. Available
through:<https://smallbusiness.chron.com/advantages-employee-involvement-decision-
making-18264.html>.
National Minimum Wage and National Living Wage rates. 2019. [Online]. Available
through:<https://www.gov.uk/national-minimum-wage-rates>.