Human Resource Management In the Service Sector

HUMAN RESOURCE
MANAGEMENT
IN SERVICE SECTOR

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
1.1 Importance of HRM and its role and purpose in chosen industry.........................................3
1.2 HR plan based on supply and demand of selected service Industry.....................................4
TASK 2............................................................................................................................................6
21. Current state of employment relations in selected service industry in UK...........................6
2.2 Employment laws affecting human resources of Titan travel UK .......................................7
TASK 3............................................................................................................................................8
3.1 Job description and person specification of HR Coordinator in Titan Travel Company, UK
.....................................................................................................................................................8
3.2 Comparison of Selection methods of two different service sectors. ....................................9
TASK 4..........................................................................................................................................10
4.1 Assessment of contribution of training and development in selected service industry......10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Every service sector requires efficient HRM practices as well as personnels. HR is
responsible for various tasks like Training and development, planning, designing salary packages
etc. For industries like travel and tourism, HR needs to be highly concentration towards its
services, travel conflicts, dealing with legal issues etc.
This study will present basic HRM roles and purpose in selected service industry. It
includes “Titan Travel Company, UK established in 1978 to explain HR plan for supply and
demand forecasting. It also investigates current employment relations and effect of related laws
in chosen industry. It will assess and compare recruitment and selection process of two service
sectors. It will present different contribution of training and selection methods in selected
industry.
TASK 1
1.1 Importance of HRM and its role and purpose in chosen industry
Importance:
HRM is important element of travel and tourism industry. It delivers strategic plan of managing
workforce by proper training programs. It gives adequate guidelines to solve possible issues
within service sectors. HR in travel and tourism is important to identify customers' needs. It is
importance for selecting appropriate candidate for Job role. HRM is important to track the
performance of employees by conducting appraisals and performance management programs.
Role:
Role of HRM in hospitality industries vary with the organizational structure. Following are the
basic roles of HRM in service sectors.
To recruit, select right person for right job.
Designing workforce salary packages, compensation policies and reward systems.
Conducting appraisal programs for evaluating employees' performance.
Resolving organizational conflicts by applying proper conflict management plan.
Dealing with different service partners in case of Merger and acquisitions.

Managing adequate resources in case of any organizational crises.
Purpose: HRM in Hospitality industries have following purpose.
To strengthen workplace culture and environment.
To increase employees' engagement
To increase employees' satisfaction
To design strategies for decreasing employees turnover rate.
To motivate employees' by providing them adequate perks.
To achieve productivity and work efficiency by giving proper training to employees
To attain competitive advantage through efficient workforce.
1.2 HR plan based on supply and demand of selected service Industry
HR plan is a set of strategies applicable to a service industry for assessing its employees'
demands and strengthening existing work culture(Mason, 2015). This strategic HR plan includes
following different steps.
Illustration 1: Steps of HR Planning
(Source: Steps in Human Resource Planning
(explained with diagram, 2018)