Comprehensive Human Resource Management Report: Next Plc

This report provides a comprehensive analysis of Human Resource Management (HRM) practices at Next Plc, a British multinational retailer. It begins with an introduction to HRM and the company's operations, mission, purpose, and objectives. The report then delves into the functions of HRM, including internal worker engagement, cultural awareness, training and development, and performance appraisal. Key roles and responsibilities of HR managers are outlined, emphasizing talent acquisition and development. The report further explores various approaches to workforce planning, including workforce analysis, recruitment, and selection (internal and external). It examines training and development strategies, such as the proactive approach, and performance management techniques, including the attribute approach. The report also covers reward systems, specifically the total reward approach, and provides a job specification example for a Client Services Executive role. Finally, it discusses preparatory notes for interviews and HR practices, like reward systems, to minimize employee turnover. The report provides a thorough overview of HRM principles and their practical application within Next Plc.

Human Resource
Management

INTRODUCTION
Human resource management is define as a method or approach which involve activities
related to managing individuals and culture of workplace in order to conduct work in effective
manner. Activities related to management of personnel consider as important factor in a
company because through it management able to know about their staffs. There are various
functions which are conducted by human resource management persons such as recruiting
candidates according to vacant position, train them accordingly, motivate them and many more
(Alfes and et.al., 2013). Organization selected for this assignment is Next Plc that is operating its
business as a British multinational retailer. It will offer products and services related to home
products and footwear. Its headquarters is situated at Leicester, United State and they operate it
business at various locations. The topics which are included in this report are respective
company operations, purpose and their core objective to conduct business. Along with this it will
also include function and role of human resource management as well as it will also include
approaches for performance management and reward system. It will also include information
about HR practices which are conducted by a company in order to hire employees. This will also
explain about information related to effectiveness of staffs relation and engagement. It will also
include information related to employees legislation which are followed by a company and
which will impact on decision making of HR manager.
ACTIVITY 1
1.
Next Plc is a famous British retail company which is operating its business at
international level and it will offer wide variety of products ranges related to footwear and home
appliances. Its headquarters is situated at Leicestershire, United Kingdom as well as they have
approx 700 store in Europe, United Kingdom, Middle East and Asia. It is also overtake or taken
by Marks and Spencer in year 2012.
 Mission statement: The mission statement of respective company is to become one of
the famous and natural retailer by offering wide variety of men and women fashion at
United Kingdom.
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 Purpose: The purpose of Next Plc is to offer quality products according to their
requirements and desire of customers as well as they also want to offer trendy and
designer products.
 Objectives: The respective company objective is offer quality as well a fashionable
goods which attract and fulfil requirement of customers in effective manner and at
affordable price.
2.
Function which are conducted by HR management helps them in motivating employees
so that they get encouraged to conduct their work in effective manner so that company attain
their goal. The major aim of respective function is to aid company's activities in order to conduct
proper communication within workplace which help in accomplishment of work properly. From
which some major of them mentioned below:- Internal workers’ engagement: Human resource department of a company conduct
various activities in order to encourage employees so that they work in effective manner
which leads to conducting work properly (Armstrong and Taylor, 2014). In respect of
Next Plc it is essential for their HR manager to develop strategies and plans in effective
manner so that employees able to enhance their quality of work.
 Cultural awareness: It is consider as one of the essential duty of HR manager to ensure
that every member of firm know about proper working culture of their company.
Through which employees get guideline according to which they need to conduct their
work in effective manner. In respect of Next Plc their manage develop proper policies
and rules that every employees need to follow culture of company as well as they also
ensure that all staffs are follow it properly.
Function of the HRM Training and development: It is one of the essential function which is conducted by HR
manager of a firm. In respect of Next Plc their HR manager develop strategies as well as
plans so that their conduct their work in effective manner. This will also help them in
enhancing skills, ability and knowledge of employees so that they accomplish task
properly and attain organisation goal.
 Performance Appraisal: It is define as function of human resource manager of a
company in which they evaluate performance of employees so that they conduct work in
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effective manner. In respect of Next Plc they conduct activities in order to measure
performance of employees so that company able to appraise their performance. Through
this employees get motivated and conduct their work properly.
Key role and responsibilities:
In every organization human resource management plays an essential role because it help
in developing plans as well as strategies which leads to effective formulation and implementation
of activities at a particular place. In respect of Next Plc, key roles and responsibilities of HR
manager are given below:-
 Company various grooming and development activities for present as well as new
employees so that they get awareness about their duty and responsibilities at a particular
job post.
 It is responsibilities of human resource manager to to conduct effective function which
will leads to developing as well as maintaining proper relationship among employer and
employees. Through this employees get motivated and conduct their work in effective
manner.
Importance of Human resource manager in order to acquire talent which help in meeting
their objective:
As Human Resource manager has to recruit talented individuals so that its objectives of
business can be accomplished. After which, training sessions have been performed employees
that maximises its skills an abilities to do assigned task more effectually. It will aids firm in
attaining their expected goals into predetermined time duration.
3.
There are various approaches for training as well as development, reward system and
many more which can be undertaken through Next Plc manager for retaining talent within
organisation. Some of their approaches as explained below:
Workforce planning:
Workforce planning is define as a method which is utilised for executing activities in
order to identify needs of workforce in company and position by developing recruitment
methods effectually. With the assistance of it Next Plc can fill the vacant post according to the
required skills that are needed for performing the activities in the establishment. Approaches
applied through respective company is:
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Workforce analysis: It is define as a technique which is adopted by Next Plc in order to
analysis effectiveness of their employees as well as through it they also able to identify future
requirement of employee.
Recruitment and selection:
Recruitment is define as a method which is adopted by a company in order to hire skilled
and knowledgable employees so that they company able to conduct their work in effective
manner. Along with this selection is describe as a method through which HR manager of a
company will choose an appropriate candidate for a particular position. For this Next Plc can
adopt several methods, some major of them are explain below:-
Internal and external approach: Internal approach assists Next Plc to pick out skilled
candidates for the position from inside to retain appropriate personnel and save cost. The aim is
to select talented employees. While in external approach, manager of Next Plc can choose the
candidates from outside to retain talented personnel which can provide efficacious outcomes for
future organisational growth. It is less time consuming and costly.
Training and development:
This considered as an important function which has to be performed through Next Plc
manager as the focus is on developing the team and workers skills, performance and so on for
increasing the level of company. Hence, approach used by this company is:
Proactive approach: This approach is utilise by Next Plc as it shows that manager have
to follow various measure related to training so that they can increase whole firm's performance
level. Also, it describes that HR can focus on staff who required training and facilitate them so
that they know about the organisational structure and system which is modifying for technology
enhancement.
Performance management:
It is define as a method which bis generally adopted by a company's human resource
manager so that they can establish effective situation which help them in enhancing work quality
of employees. Through this company also able to increase potential of their worker so that they
conduct their work in effective manner. There are several approaches which can be adopted HR
manager of Next Plc, from which some major of them are explain below:-
Attribute approach: It is an approach where performance is measured on several
attributes such as problem resolving, team work and many more. This enable organisation to
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develop attributes which are needed in their regular activities and evaluates and manage
performance accordingly.
Reward system:
Reward system is considered as neutral structure process that is responsible for bonuses,
incentive etc. as it also includes an emotion as a core competent. Hence, approaches utilise
through Next Plc is:
 Total reward approach: This is an approach which focus upon appreciating staff as per
their presentation. It is provided as a bonus, shopping card etc. as well as all these are
facilitated related to their work performance. Moreover, it allows them to do the task
with full interest.
4.
FOR EXAMPLE : In case of Deloitte, this is analyse that staff are lacking in their
performance due to lack of appreciation of the talent into company and lack of concentration
upon recognition such as incentives, bonus or opportunities for advancement in firm. It involves
not only promotion but also various HR practices are performed such as:
Reward system:
This HR practice is utilised through Deloitte for minimising employees’ turnover as
within this organisation, it is considered as the essential reasons for increasing workers turnover
rate. Therefore, it is undertaken by HR manager for utilising monetary as well as non monetary
methods. Monetary incentives includes bonuses, incentives etc. while non monetary involves
shopping cards, appreciation etc. Hence, this practices aids organisation to decrease employees
turnover levels and also assists in inspiring staff to put more potential for attaining the
organisational as well as personal goals. Furthermore, outcomes will enhance their profitability
ratio.
ACTIVITY 2
1
Job specification is defined as systematic and formal document that helps in describing
about experiences, characteristics and qualification of candidate required for performing
particular work and accountable to them (Menzel, 2014). It is very important for organisation to
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make job specification in order to hire skilled and capable staff and employees for better work
performance.
JOB SPECIFICATION
Type of Industry: Retailing
Name of Company: Next Plc
Job Role: Client services executive
Job Type: Full Time or part time
Salary: Negotiable
Location: United Kingdom
Specification:
 Properly addressing and replying to their consumers for solving grievances and
complaints.
 Rising and bring off working force along with encouraging and ennobling manpower to
attain highest level of group spirits.
 Guaranteeing to execute services for their clients inside the organisation and
assimilating effective customer citation and bid conformation activity.
Responsibilities:
 Maintenance of consumers transactions, records and interaction with others.
 Answering, responding and listening customers issues, problems, queries and
complaints.
 Maintaining price efficacious work to increase experimental process.
 Processing and leading fresh individual and alter them to provide services to customers.
The candidates who are interested in working with given job profile are requested to share their
CV at provided mail ID [e-mail] or can contact us on [phone]
Thanks and Regards
Ms. John
United Kingdom.
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2.
Preparatory notes is defined as the practices or preparation performed by candidates who
are going for interview that helps in evaluation of individuals for given job profile (Noe and
et.al., 2017). The HR manager of Next Plc has to performs various predetermined activities priort
of their interviews which are described below:
Name of the Candidate:
Significant criteria
Last level of degree educated
Notes
Effectiveness in communicating skills with
verbal manner
Possess 1 year experience in specified tract.
Effectiveness in analytical and interpersonal
skill having ability to handle and managing
both team and members
Capacity for handling both domestic and
global customer.
Expectable Criteria Notes
Ability to understand need and requirements
of consumers needs along with capacity to
succeed and make them happy.
Gained experienced from reputed
organisation.
Having knowledge and aware about
requirements and needs of consumers which
they want
3.
Job offer letter are the documents which are given to candidates by human resources in
order to inform them about selection of job in their respective organisation (Ou and et.al., 2014).
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The respective organisation that is Next Plc where HR has conducted interview for selected
candidates and provided with offer letter. There are various aspects which are mentioned in offer
letter such as name of company, designation, salary, leave policy and others which make clear to
candidate before joining organisation.
OFFER LETTER
Date:
Name:
Location:
Dear Candidate,
We are amused to communicate that, you are been selected for the position which have
been applied by you at Next Plc. The date of joining will be effective from 30th July, 2019
and your salary will be $ 27,000 per month. The organisation will provide additional
incentives on basis of your performance level and target achievement. Therefore, at the
time of joining you have to come up with your original identity and documents along with
Xerox copies.
We hope you are primed to take our letter and communicate us about your joining in next
7 days.
Obediently,
HR manager
Next Plc
4.
Human resource management is defined as important purpose for all type of organisation
that helps in bringing and optimising employees’ skills for achievement of goal and success of
business in proper manner. It is known as a proper structure and formal scheme which is made
for group establishment into organisation (Shaw, Park and Kim, 2013). The significant duties of
HRM are recruitment and selection, worker asset and activity design. In context of Next plc, the
primary purpose of HR to take, create and hold work force that aid for increasing earnings and
productiveness.
Updating skills and abilities of staff:
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It is the responsibility of HRM to groom and improve their working force of organisation
so that better results can be achieved. They have to prepare and help staffs so that they can
improve their skills and knowledge for better work performance. In context of respective
organisation, they should arrange training and development for their staffs and workers for better
work performance. Therefore, this leads to maintain and improve their position in business.
Accomplishment of prior goals:
The main aim of any organisation is to earn maximum profits and gains which can be
accomplishment through completing their set goal and objectives of business. This mainly
depends upon attitude and behaviour of staff and workers towards organisation and accordingly
they perform for better results. In context of Next Plc they have to improve their strategics for
retaining, recruiting and providing optimistic working surroundings. This will encourage and
motivate their worker for achievement of structure goals and objectives.
5.
Within entire company, it is crucial for HRM to keep effectual social relation among
workers as well as employers.
Staff relationship: this is refers as methods that is utilise by the administration for efficacious
relationship with their employees. Manager of next plc used this approach for understanding the
effectualness of its relationship: Sociological approach: This is regarded as that approach where several worker belongs
from various religion, society and so on. Whole those build problems and issues within
occupation. For it, manager should modify their attitudes of work in order to make good
relationship with staffs.
 Effectiveness: This approach is refers as the crucial components within job. Through
making good relation with employees thereafter respective company may accomplish
their targeted goals.. For this, they should make effectual scheme in regards to flexibility
of working in time etc.
Staff involvement: This refers to involvement of personnel into various action of the enterprise
(Strohmeier, 2013). Through this, worker are cherished and focused on targeted towards goal and
effectiveness of organisation. They are as follows: Motivational approach: It is important factors which helps in motivating employees and
staffs for better work performance. This can help Next Plc manager to behave in
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cooperative manner among staff and employees for achievement of goals. An efficacious
leadership style can applied by respective firm manager to engage within day-to-day
activities.
 Effectiveness: This helps Next Plc to reduce useless activities from project that enhance
motivational level of staff. Furthermore, it will help them to formulate efficacious
decision to attain profit and overcome with financial situation and few other issues into
company.
6.
Employment laws are considered as the law and orders which governs employment into
work area or one who works. Moreover, this regulation aids firm and staff for effective
performance and working environment (Van Dooren, Bouckaert and Halligan, 2015). Legislation
that organisation required to comply are such as:
Equal pay act, 1970:
With reference to this act, Next Plc manager have to provide equal pay to all team
members without performing any types of biases. Also, they have to consider that whole
employees those who are working in their firm are to be pay equally as per their performance
whether it is male or female. Hence, consequently HR make decision as well as formulate
policies to encourage staff that whole of them are treated equally while they are being paid with
bonus, salaries and others. Hence, it will assist in developing optimistic surrounding within the
organisation.
Minimum Wages Act 1998
Minimum wages acts are rules or legislation set by government for payment of certain
amount of to work. Every employee or labour work for earning money. National minimum
wages Act 1998 established to create minimum wages across United Kingdom. These wages are
set by government so that employees and labours get fair payments for their work. Government
of UK has selected minimum amount that needs to be paid for work done by employees.
Businesses or company cannot pay less than this pay. Amount of £7.83 per hour is to be paid to
workers aged above 25, £7.38 per hour to worker aged 21 to 24 and for worker of age 18 to 20
£5.90 is to be paid. Hence, HR manager have to consider this legislation and pay minimum
wages to its employees as per their working hour and age.
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