Human Resource Management - Amazon and FedEx

Running Head: HRM 0
Human Resource
Management (HRM)
Student Details:

HRM 1
Contents
Introduction................................................................................................................................2
Company Overview...................................................................................................................2
HR Systems................................................................................................................................3
Strategic alignment of human resource policies and organisations business strategy...............5
Recommendations......................................................................................................................8
Conclusion................................................................................................................................10
References................................................................................................................................12

HRM 2
Introduction
In today’s changing business world, companies are developing the formal systems of human
resource management (HRM) for managing people in the workplace. Under this system,
responsibilities considered by managers are employee benefits and compensation, staffing,
and designing or defining work with the purpose of productivity maximisation through
employee effectiveness optimization. HRM aims at developing, acquiring, and retaining
talent with alignment of business and workforce altogether where companies face challenges
as well to maintain this contribution in business. Also, companies’ face some employees’
management issues as well that can impact on the health of business while making decisions
(Thunnissen, et al., 2013). Such challenges and issues faced by companies due to HRM
require achieving personnel procedures and policies along with contributing in the
achievement of strategic plans and corporate objectives.
In HRM, it is essential for companies to be responsible in securing, developing, finding, and
guiding employees with their talents and compatibility having future goals and operation
needs while shaping corporate culture through HRM factors. It is possible by cooperation and
integration encouragement or else taking action other than instituting quantitative
performance measurements for business success. Hence, HRM covers strategic approach
through motivating, acquiring, managing and developing human resources (HR) of
companies along with programs establishment and corporate culture supporting and reflecting
core values of an organisation and making sure about its success (Heathfield, 2020). The aim
of this report is to critically analyse the HR systems of companies chose as an example
Amazon and FedEx while focusing on their HR values and culture. This report will also
cover the ways of both companies aligning their human resource policies strategically with
organisations business strategy. In this report, recommendations will be provided and
discussed for the companies to implement best practices that support and fit the high-
performance organisational culture of companies in future for success and long-term growth.
Company Overview
Amazon in this technological world, it the largest company headquartered in Seattle,
Washington, the US (United States) within the Internet across the globe guided with
principles of passion for invention, customer obsession, long-term thinking, and commitment

HRM 3
to operational excellence while supporting its key stakeholders such as customers, employees
and communities. Amazon works with the workforce of over 798,000 employees across the
globe in relation to focusing on digital streaming, e-commerce, artificial intelligence (AI),
and cloud computing (Zetlin, 2019). Amazon performs well with disruption through mass
scale and technological innovation with gaining revenue at large globally. The company
focuses on building future with positive impact on the economy, customers, communities,
small businesses, and employees for achieving the common desires and goals. Amazon
provides retail shopping services online for primary sets of customer such as sellers, content
creators, consumers, and enterprises along with promotional and marketing services while
focusing on price, selection, and convenience (Levy, 2019).
FedEx is global multinational American company known for its delivery services across the
globe headquartered in Memphis, Tennessee termed wholly as Federal Express. The
company provides reliable, rapid and time-definite delivery to over 220 counties and
territories with the workforce of over 425,000 employees while having connections between
marketing comprising above 90 per cent of the gross domestic product globally within
business days of one to three (Garland, 2018). FedEx use the strategy for competing and
operating altogether and independently to provide competitive advantage with its wide
services portfolio allowing meeting needs of consumers using the company’s services among
innovative and flexible solutions. The company is leading due to its overnight service of
shipping and pioneering system for tracking packages and providing updates of real-time
package location (Nichols, 2018).
HR Systems
Effective management of HR Systems enable companies to build a loyal and talented
workforce which allows them to generate a competitive edge in the market. In today’s time,
HR work is more complex and requires involvement for managing employee information
helps in hiring and recruiting to train and evaluate efficiently (Jiang et al., 2012). In the case
of Amazon, the HR system of the company involves wide range of functions such as
compensation management, ensuring legal compliance, recruitment and selection, training
and development, and maintaining relations. The organisational or corporate culture
implemented by Amazon is built on the set of values and traditions that are focussed on
pushing employees further beyond their capabilities and developing solutions and innovative
ideas making it the top performing e-commerce company in the world (Palmer, 2020). The