Human Resource Management Practices at HSBC

This assignment analyzes Human Resource Management (HRM) practices employed by HSBC, a prominent global banking institution. It delves into various aspects of HRM, such as recruitment processes, employee selection criteria, training programs, performance evaluation methods, and the overall impact of HRM on organizational growth and development within HSBC. The report highlights the importance of effective HRM in shaping a successful work environment and achieving strategic business objectives.

Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Purpose and function of HRM applicable to workforce planning.........................................1
P2 Strength and weakness of different approaches to recruitment and selection.......................3
TASK 2............................................................................................................................................5
P3 Benefits of HRM practices for employer and employees......................................................5
P4 Effectiveness of various HRM practices to raise organizational profit and productivity......7
TASK 3............................................................................................................................................8
P5 Significance of employee relation in respect to influencing HRM decision making............8
P6 Elements of employee legislation and its influence on decision making process.................9
TASK 4..........................................................................................................................................10
P7 Application of HRM practices in work related context.......................................................10
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13

INTRODUCTION
Human resource management refers to HR department of the company which has job of
designing a path way through which they maximise employee's performance (Alfes and et. al.,
2013). HR is generally focused with the management of persons with in company, concerning on
policies and system. Human resource of the firm has their own process with the helps it they will
balancing all activities of organisation along with it they are creating harmony in the
environment of company. The department of HR are divided into three core sections like;
staffing, determining/ designing work and employee remuneration or compensation. This report
has falls on the ground of HSBC, which known as HSBC bank plc that is one of the largest
financial and baking services firm in the entire world. The report is concern with roles and
responsibilities of team of HR ion order to develop entire company. Therefore purpose, scope,
function and techniques are highlighted in this report. Along with it HRM practices and laws of
employee are discussed. This is true that HR team of company are playing significance role in
order to encourage their staff member by attaining different function in sound manner.
TASK 1
P1 Purpose and function of HRM applicable to workforce planning
HSBC is a British multinational baking and financial services firm with having large
numbers of offices and positive goodwill at the market area through which they will get attention
of large number of customers or clients. On the other side HSBC bank is expending their
business functions and operations in over sees level through opting different effective strategies
and theories. With it, HSBC'S department of HR are concentrating on the performance of
workers in respect to motivate them towards their personal and professional aim and goal.
HRM is a term which is used to explain formal system of the management of human with
in a company.
Human resource management is a process which has inclusion of recruiting, selecting,
training , performance appraisal, maintain relation of employees, safety, health measures and
welfare and ruled according to labour laws.
Scope of HRM: it is majorly concern with planning of human resource, recruiting or
selection of workers, promotion, placement, job transfers, generating enhancement sessions,
compensation and several other things that has relation with staff members.
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It has been analyse that large number of approaches are determine in the HR practises in
order to implementing all other activities in the most effective manner. Hence two core
framework is explained as:
 Hard: As per this component, workers are consider as a tool or machinery and sharing
sound relation with corporate planning. Hence major element of this approach is detailed
as;
◦ changes in the number of workers with modify manner in short term.
◦ Autocratic leadership style
◦ Providing minimum wage at time of recruiting or retaining staff.
 Soft: According to this component, workers are acting as a essential resource in the
operations of business and organisation seems that they getting competitive advantage.
That means they are concertinaing on the longer term of human resource planning along
with they will have two ways of interaction.
After recognizing both of the approach, it has been determine that the HSBC team of human
resource are playing sound number of roles with the helps of these tools that provides supports
in order to attain personal activities in the most suitable manner. It explains various types of
functions of HR department of firm that are describe as: Job analysis: It is suitable process that provide helps in order to define the nature of
specific job role and for it different unique requirement of workers such as: experience
are needed to rolling a particular job and so on. Hence in the end of the process entire
description of a specific work has been explained along with its duties, responsibilities
and business activities of workers. Staffing: on the grounds of this component, human resource department of HSBC has
responsibility to hire and select best suitable person form the pool of applicants. Their
core aim is to filling up the empty or vacant positions of the firm through qualified, skills
full and eligible person in order to attract targets in pre determine time period in HSBC. Training and development: the manager of human resource management of an
organisation is required to have different types of improvement session in respect of
boosting the knowledge of workers that are hired at work station. Along with it, this is
impotent to motivate employees for their personal and occupational objective through
enhancing their entire performance and personalty.
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 Performance appraisal: According to this element, human resource team of HSBC is
regularly monitoring their employee's ,performance in respect to give them apprectation
at time to have success. It helps in enhancing the morale of workers and they will get
encouragement for performance of their job role.
There are some purpose of HRM also, which are describe as: Maintaining environment: this is the main purpose of HRM as it helps in maintaining
the relations in the department and to frame healthy and sound environment of enterprise
through reducing conflicts or several problems that are able to make effect over firm's
environment. Employees relation:the core responsibility is to create harmony among employees and
between workers and management. Employees relation are important in every
organisation as it ensures smooth running of operations.
 Orientation: HR department has responsibility to make newly hired person comfortable
and provide them an orientation through which employee can know the working,
environment, culture and other staff members of firm.
P2 Strength and weakness of different approaches to recruitment and selection
Recruitment and selection is a term that refers hiring of the workforce with the helps of
suitable technology or method in respect to fill off the empty position of HSBC. Therefore HR
team of a company are using various type of techniques in process of selecting the most suitable
alternative according to the demand of job role or eligibility. In fact, there are some type of tools
that are defined and used by HSBC in order to recruit employees through recognising related
informations or data like; qualification, eligibility, skills, knowledge and many more. In very
general ground, it is not easy to perform these all activities in proper manner because of it's
complex nature that are needed expertise and different attribute person. Hence, different kind of
approaches of recruiting and selecting process is detailed as:
Internal approach: According to this component, hiring take its stand with in the
organisations through providing consultation to their existing employees in different forms. In
other words, it means selecting or having persons and candidates for a particular job role or
position from those who are present at work station or employed in a company. Therefore, there
are so many types of internal recruitment that is defined as; transferring role of job form one
branch to different, internal job role, career ladders and general recruitment to fill up vacant
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place, promotion etc. the department of HR of HSBC firm are opting internal job placing and
career ladders at time of hiring with in the firm.
In very general term, internal approach of recruiting and selecting is all about hiring a
person who are already working with the same company but on different position, firm will
select them and drag to another position or job role. There are some strength and weaknesses of
internal approach in describes as like:
Strength Weakness
 Internal approach has short process.
 It needs minimum time duration.
 This is inexpensive method.
 Promotion boosts morales of other
employees for their working in order to
attract benefits.
 Creates job opportunity for other
employees.
 Reduce the chance of mistake at time of
selection.
 Encourage Self development
 familiar surrounding of business.
 Due to promotion of one person can
cause of conflicts and dissatisfaction.
 Changes are happen in environment
cause transferring.
 Lack of innovative ideas and
knowledge.
 Limited number of candidates.
 No advertisement or awareness.
External approach:According to this techniques, firm will use this techniques and with
the helps of it they are recruiting workforce for their organisation. External methods involves all
types of advertisement, job referrals, websites, announcements, trade publications and many
more. Other side, it is a strategy that are used by a firm in order to selecting suitable candidates
form the deeper pools in proper systematics manner so that organisation and refill their vacant
position. Therefore, strength and weakness of external recruitment process is defined as:
Strength Weakness
 External approach attracts more talent.
 Generate more innovative ideas and
 It is expansive process.
 Long procedure.
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thoughts.
 Get fresh minds in the firm.
 Team stability.
 Skilled personnel.
 Unfamiliar work environment.
 High level of competition.
Thus, this is two main methods which are mostly used by organisations of entire world in
order to hire best workers as per the demand of position through recognising related information
and data. On the other hand, there is also a approach which are used by different firms and helps
in filling their empty positions. Such as;
Third party approach: In this technique, company are making contact with other person
or tools as consultation firm to provide skilled workforce.
TASK 2
P3 Benefits of HRM practices for employer and employees.
Employees and employers both are most important asset in an organisation which
facilitates their help in order to gain success through firm's business activities in effective
manner. Hence these persons are having more responsibility in order to manage entire firm with
their work loads in most effective manner. The assistant manager of HSBC is more attentive in
order to develop their workers through performing so many sessions or learning sessions along
with they will try to boost morels of staff. Hence various HRM practices are present there that
provides benefits to both employees and employers in various forms which is describes as like:
HRM practices Employer Employees
Learning , training and
development
A company always performing
various programme in order to
boost up the knowledge of
newly hired persons that leads
to the direction of
improvement in employers
entire personality along
boosting their morale and level
Learning lessons are essential
for every employees majorly
for newly hired persons with
present one cause it provides
them helps in order to improve
their learning. Along with it
they can learn more about how
they are perform their role in
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of confidence. It helps in
taking decision and its process.
more effective manner.
Flexible working hours Management and employers
are also needs to have some
free time from their hectic
work routine and conditions
which helps in order to refresh
their minds and they will get
change.
Other side, workers feels
confidant for their assigned
task of objective after having
refreshment of free time.
Performance management Continuous and weekly
monitoring of management or
employers provides benefits
for their future success as they
will get awareness about their
mistakes that makes impact on
their working hence, it provide
helps to employer in
determining their hidden
problem in purpose of lean
new things.
Workers get knowledge about
their performance and have
chance in order to improve
themselves. Along with it, they
are tries to boost up their entire
personality.
Payment and reward system It act as a motivational
techniques along with loyalty.
In addition, some of employers
are always ready in order to
continue their same business
for higher time in order to
attain profits of retention of
customers.
Same as the employers, it says
workers are also get motivated
for their personal and
professional objective through
having compensation on their
extra work, attaining rewards.
More on it, some of additional
profits are also provided to
them.
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Therefore, HRM practices plays very significant role in order to offering numbers of
advantages to management and employees by boosting their entering personality.
P4 Effectiveness of various HRM practices to raise organizational profit and productivity.
HR department of HSBC playing a very significant role in order to generating higher
revenue at work station by providing improvement to company's productivity. As a out come
they will get success in order to satisfy demands and wishes of their customers with their best
quality and standardized goods or product. Along with it employees and management are found
happy with policies or strategies of an organisation cause of it they can be able to do their task or
project in effective way and enhance their productivity and profits. Hence, soundness of various
other human resource management practices are detailed as like: Learning, training and development: According to this component, it is provided to
those employees who are required some of particular skills, and knowledges of a project.
It helps in boosting talent of the workers and helpful for entire organisation in order to
attain set goals that leads to higher profit due cause higher productivity. As an example;if
workforce are talented, skilled or they are properly aware about their roles and duties so
that they can easily accomplish their assigned work in effective way. Flexible working hours: every organisation are having hectic working environment and
routine cause of it employees are some time getting irritated and confuse as it took their
peace of mind hence it is essential to have flexible working time so that person can
perform according to their comfort and need. This HRM practices helps an individual to
get refreshed in their busy life. Through it their employees are found motivated for their
task in less time with raised productivity and generate higher revenue.
 Compensation or reward system: Appreciation helps to attract more employees and
boost their working efficiency. As this is most suitable tool or techniques of employee
retention as if a person are getting any reward or compensation in their organisation on
their effective work and efforts then they will tend to continue their business for longer
term or duration. Begin a out come it will plays as safeguard of the cost of recruitment of
the company and helps in reducing unusual price.
Therefore, HSBC is required to have and follow these HRM practices in order to boost their
profit of the company cause human are important asset for firm. Along with it, they also required
to take participation in decision making process cause personal are key to success.
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TASK 3
P5 Significance of employee relation in respect to influencing HRM decision making.
In the every organisation, they are tries to make sound and positive relation with
administration of firm and their subordinates who are providing them care of several problems
and issues. Hence, it facilitates helps to them in order to motivating for their assigned personal
work and projects. In this procedure, HRM frame different designs collections of representatives
which constructs objective in their mind about task and project. It will be a core key of the
company that their employees are corporate and be comfortable with each others in order to
share their ideas and thoughts or views. Hence, several things are present there that are showing
positive and sound connections among workers in very essential as it make significant effects in
the process of decision making. So here are some of most important elements that are detailed as
like:  Enhance profitability: When representative of the company are having corporation with
each other then they are able to boost their efficiency and get success in order to
reducing more added wastages form the organisation. Therefore, all over members of
staff are showcasing or expressing their thoughts on certain subjects that will provide
help at time of solving business problems and issues. As an example; sound and health
relation are among employees aid to remove the conflicts that are resulted in
achievement of objectives in a shorter or minimum duration. Capacity to decrease hazard: When so many person are cooperating with one another at
work station then there will be less problems and hazards which can be able to make
influence on the firm's target. It will happen in the shade of the fact that they will deal
with the chance which make influence their methodologies. Sharing objective between representatives: here in the connection of employees, every
person of the labourers are share and cooperating their goals among all of them. In this
process, they all are having cooperation to each other in order to provide help to one
another and along with it they are completing their assigned task and project in a
determined time duration. This things can conceivable if every person of employees are
accepted on different representative and showing consent to gain their targets. Dedicated towards work: with the helps of this process, every person of the company
will turned to be more involved and attentive for their task and work in the shadow of
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the fact in which employees of the HSBC are having cooperation and they both are
getting support to each other in order to concentrate on their specific destinations.
◦ Give inspiration: According of this factor, every particular competitor are going to
provide help to their subordinates in order to perform or doing activities of business.
Sound relation of employees are are making effective influence on the decision
making of organisation cause they management will be happy with their work hence
they took their participation on the procedure of decision making. Cause of it every
person are get motivated if there are some one to support them in every condition.
P6 Elements of employee legislation and its influence on decision making process.
Legal bodies of UK are propounded some laws and acts in order to provide safety and
prevention of employees form fraud activity, exploitation and various other problems or issues.
In general term, the core objective of these laws are about maintaining healthy relation, creating
safe environment in the working place and provides safety to workers form harassment with
organisation. It helps in creating equality among employees. Hence it is important of the
management of the company to opt and apply these all in things in to their firm and make
operations according to it. As per it, all norms and policies , terms and conditions are framen
through it. There some of the different important acts and laws is detailed as: Sex discrimination act: this law has been propounded by the government of UK in the
parliament of nation. Where they are states that companies are not allowed to do
discrimination between sex of employees in order to give them task or project. Hence on
the grounds of this law, organisation will not preforming any activity which make
discrimination among employees on the basis of their colour, sex, age and so on. If firm
doing so then employees have power of sue against them in the court and firm needs to
pay off for it. Working time act:in the parliament of UK, government are passed this act and on the
basis of this law, firms will not allowed to use their employee more then 8 hours per day
and 48 hours in the week. Hence employee has the power sue against firm if they took
use of them apart form it. If any company use their workers for extra time then they needs
to pay for extra work time. Minimum wage act: on the basis of this act, this will provide help in order to have
minimum fixed rate of wage in the organisation. As individual will get their least fixed
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wage for their work. It was launched in around 1948. the government of UK are saying
that unskilled and skills person should get their minimum pay.
 Health and safety law: this act helps in maintain health and safety in the UK. On the
ground of this act safety of the employee are needed at work place. As safety is essential
for person hence company required to look after their health and safety measures.
TASK 4
P7 Application of HRM practices in work related context
Human resource management are include various activity which is essential for an
organisation. To appoint receptionist for HSBC fir, there are several steps which needs to be
followed they are detailed as:
Job analysis- in the procedure of it, suitable and appropriate detail are given which is
related with job position that needs to framed in such manner in order to develop job seekers.
Job description
Organisation name
HSBC Bank Plc
Job profile
Receptionist
Location
UK
Reports to
HR administrative
Responsibilities
 please and welcome persons or visitors who are coming to the company in working
hours with proper etiquettes and sufficient information that make them able to solve
visitor's query towards company.
Roles
 Greet every visitor when are come up to the company and arrange meeting with suitable
parties.
 Attending calls of persons in proper time with manners.
 Design meeting schedules.
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Qualification required
 Graduation in any field.
 Certification are allowed.
Skills
 Capable to handle pressure.
 Soft skills.
 Effective and sound personality traits.
Experience required
2-4 years.
Salary
Initially 6 to 7 pound per annum.
when the job is advertised, the department o0f HR will get different resumes of interested
persons. Template is:
Curriculum Vitae (CV)
Name:
Address:
Contact number:
Email Id:
Career objectives: To work in dynamic work environment where I can enhance my personality
and soft skills for the purpose of career growth
Academic qualification:
 Graduation in marketing.
 Certification in HR.
 Master in business administration
Experience:
4 years’ experience.
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Personal skill:
sound listening skills
Soft skills
Punctuality
Grievance handling
Declaration:
I hereby declare that all the details provided above are true to my knowledge and expectations.
Preparation of interview: the department has responsibility to have proper interview in
order to examine and judge capability of applicants.
Offer letter: after completion of interview, selected person will get offer letters that
involves all terms and conditions. It also have all information and salary structure.
Performance appraisal: this step involve analysis of new hired persons in order to have
their training requirement on the ground of their performance.
CONCLUSION
From the above mentioned report it is concluded that, HRM practices plays significant
role in order to development of the company. It gives detailed statement of purpose and function
of HRM in the HSBC cause report is based on HSBC. Cure activities are included in it too.
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REFERENCES
Books and Journals
Alfes, K. and et. al., 2013. The link between perceived human resource management practices,
engagement and employee behaviour: a moderated mediation model. The international
journal of human resource management. 24(2). pp.330-351.
Batt, R. and Colvin, A. J., 2011. An employment systems approach to turnover: Human
resources practices, quits, dismissals, and performance. Academy of management
Journal. 54(4). pp.695-717.
Buller, P. F. and McEvoy, G. M., 2012. Strategy, human resource management and performance:
Sharpening line of sight. Human resource management review. 22(1). pp.43-56.
Campbell, B. A., Coff, R. and Kryscynski, D., 2012. Rethinking sustained competitive advantage
from human capital. Academy of Management Review. 37(3). pp.376-395.
Choi, M., 2011. Employees' attitudes toward organizational change: A literature review. Human
Resource Management. 50(4). pp.479-500.
Clark, W. C. and et. al., 2016. Boundary work for sustainable development: natural resource
management at the Consultative Group on International Agricultural Research
(CGIAR). Proceedings of the National Academy of Sciences. 113(17). pp.4615-4622.
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