Human Resource Management in Service Industry

Human Resource Management
in Service Industry

COVER CONTENT
Introduction
Role and Purpose of Human Resource Management
Human resource plan by analysing demand and supply factor
Current state of employment relation
Employment Law affects management of HR
Conclusion
References

INTRODUCTION
Human resource management refers to the process of managing, hiring and overall
development of the staff members of an organisation. It involves training,
orientation sessions, planning etc. No organisation can work without human
resource or workforce especially in service sector as this sectors works on idea of
providing services to its customers and gain satisfactory feedback from them for
same. This report is based on Marriott hotel which is a chain of hotels and resorts
located worldwide. Marriott has been rewarded by Forbes award for its excellency in
services.

HUMAN RESOURCE MANAGEMENT
 It is an strategic approach to effectively manage employees within an
organisation to gain competitive advantage in a business environment.
 It is mainly concerned with managing people working in an
organisation towards a common goal.