Human Resource Management in Hospitality: HND Unit 9 Report Analysis

This report analyzes key aspects of Human Resource Management (HRM) within the hospitality industry, as required by the Higher National Diploma (HND) in Hospitality Management, Unit 9. The report begins with an introduction to HRM, outlining its role and purpose, and then proceeds to justify a human resource plan. It examines the current state of employment relations, including collective bargaining and employee participation, and explores the influence of employment law on management, covering areas such as employee rights and working time regulations. The report also delves into the recruitment process and training and development programs within the context of a hotel, such as Hilton. The content is structured to meet the requirements of the assignment brief, providing a comprehensive overview of HRM principles and practices in the service industry. The report incorporates references to support its analysis, providing a well-rounded understanding of the subject matter.

Human resource
Part- 1

Cover Content
• Introduction
• Role and purpose of Human resource management
• Justification of human resource plan
• Current state of employment relations
• Influence of employment law on management
• References

Introduction
Human resource is all about managing workforce of business by conducting
various useful programmes such as; training and development, performance
management, sessions, compensation and benefits, hiring employees and so
on. Therefore, this assignment is going to highlight role and main purpose of
human resource management at workplace by showing their various business
activities with proper justification. Furthermore, influence of employment
laws on Hilton is also outlined in the project as well as various process
through which HR department is going to select eligible candidates.

Role and purpose of Human resource
Human resource management is an appropriate process which is used by HR
team for managing their workforce in proper manner because all the business
operations are handled by staff members. However, in service industry HR is
having three major areas of operations such as; recruitment and staffing,
identifying compensation of employees or benefits and lastly explain the roles
and responsibilities of employees who are performing at workplace with
proper details.

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Thus, HR team of Hilton hotel is
responsible to perform number of
roles which is discussed as follows-
•Recruiting process
•Monitoring employees
•Organize training and
development programmes

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Apart from this, there are number of
purposes of HRM which is discussed
as follows-
•Proper management of staff
members-
•Concerned about employees
benefits
•Hard and Soft HRM

Justification of human resource plan
Human resource planning is a term which is defined as an appropriate process
that is related with determination of present and future requirements of staff
members at workplace for attaining set targets by maintaining a connection
between HRM process and entire strategic plan. It covers estimation of
number of individual’s requisite at workplace for performing particular
business activities and identified that how these employees get recruited.

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Current state of employment relations
In the present period of time, human resources is an effective employee
relationship management which is basically focused on evaluating a behaviour
among employees and employers at the office premises. This will assist them
to increase the staffs, motivate to accomplish their task and increase overall
productivity as well as moral of the staff member.

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The present situation of employment relation in the hotel sectors tend to
contribute in various parts such as:
•Collective bargains and negations
•Employee participation and empowerment
•Grievance and Disciplinary process

Influence of employment law on management
As, it is clear from the analysis that employee relation is considered as
primary aspect of any organisation whether working in retail or service sector.
It would determine the regulation of the work routine and make sure that
mistakes among employees must be maintained for longer period of time.
There are various legal laws that are followed during the time in order to
maintain dignity at the workplace.

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• Employee rights
• Employment legislation
• Working time regulation
• Equal pay act 1970