HND Hospitality: Human Resource Management in Service Industries

This report provides an overview of human resource management (HRM) within the service industry, particularly focusing on the hospitality sector. It highlights the strategic role and purpose of HRM in achieving organizational goals through effective management of human capital. The report discusses key HRM functions such as recruitment, training, and development, emphasizing their importance in delivering quality service and maintaining a competitive edge. It also addresses the current state of employment relations, including unionization, culture, and reconciliation, and examines how employment law affects HRM practices, specifically concerning wages and working conditions. The report concludes by underscoring the critical role of HRM in the hospitality industry and its impact on workforce management and customer satisfaction. Desklib offers more resources like this, including past papers and solved assignments, for students.

Human Resource
Management For Service
Industry
Task 1 and Task 2

INTRODUCTION
• Human resource management is a strategic management approach which
provides effective and efficient management practices in an organization.
• It is related with the activities related to the management of policies,
system and people or human capital of the company.

ROLE AND PURPOSE OF HUMAN RESOURCE
MANAGEMENT
• Human resource management is concerned with the
system that manages and controls the peoples in
business.
• Role of a HR manager is to achieve goals and
objectives of enterprise by selecting, recruiting,
training and development of existing and new
employees.

CONTINUE…
• In hospitality industry having highly qualified, good and hardworking force of
employees are very essential as it make differentiation among good and bad
services.
• Performance of existing and newly hired staff is an important factor as they are
the one who have direct contact and communication with customers.

PURPOSE OF HUMAN RESOURCE
MANAGEMENT
• The purpose of human resources management is to bridge the gap between
management and the employees of company.
• This can be done by buikding communication with them, providing them
induction and training and information about the vision and missions of entity.

HUMAN RESOURCE PLAN
• Scrutiny of the objectives of organisation
• Accounting for present Human Resource
• Demand and supply forecasting
• Estimating the gap
• Action plan
• Evaluation and controlling

CURRENT STATE OF EMPLOYMENT
RELATIONS
• The present scenario of employment can be ascertained by the following factors:
• Unionisation:
• Culture
• Reconciliation

EMPLOYMENT LAW AFFECTS THE
MANAGEMENT OF HUMAN RESOURCES
• Rules relating to wages
• Under this, it is mandatory that to pay the worker on a compulsory basis, and
• it also eradicates any kind of unauthorised deductions in wages.
• It also specifies that if any worker is working in any Sunday that should be
arranged specifying the amount of wages per hour.

CONCLUSION
• From the above report it is concluded that Human resource management
plays an important role in hospitality industry.
• It helps in selecting, recruiting and training of new and existing workforce
as they have direct contact with the travellers or customers.

REFERENCES
• Bratton, J. and Gold, J., 2017.Human resource management: theory and
practice. Palgrave
• Swarbrooke, J. and Page, S. J., 2012. Development and management of visitor
attractions. Routledge.