This article discusses the ethical orientation of Hyatt Hotels Corporation's CEO, Mark Samuel Hoplamazian, and how it affects ethical issues resolution in the organization. It also talks about the NRLB controversy that Hyatt faced in 2012 and how it was settled. The article concludes that when leaders at the top level believe in inculcating ethical values like loyalty, dedication, and satisfaction of employees and customers, the whole business chain works on the same line.