ICT Assessment: Role of Information in Tesco's Business Operations

This report provides an analysis of Tesco's use of Information and Communication Technology (ICT) in its business operations. It examines the value of information, focusing on its role in generating revenue and improving efficiency. The report explores how Tesco handles information through its Deal Handling system, streamlining customer data and enhancing business processes. Furthermore, it identifies key factors in matching information systems to user needs, such as aligning system requirements. The report also addresses potential issues, like the complexity of information, and suggests solutions, such as implementing an Information Governance Framework. The provided references include academic journals and online resources, offering a comprehensive overview of the topic.

ICT ASSESSMENT

TABLE OF CONTENTS
Value brought by role of information.........................................................................................3
Handling of information..............................................................................................................3
Factor in matching information system to user need..................................................................3
Idea Issue.....................................................................................................................................3
REFERENCES................................................................................................................................4

Value brought by role of information
Biggest value which is brought by the operational value is it generates the revenue for the
Tesco, as information play a crucial role in engaging the customer and streamlining the different
activity of the consumer. Another value which is brought is that it used to improve the efficiency
of an business in a long run. As it used to save the time and money and helps in making smart
decision (Tesco Case study, 2018).
Handling of information
Tesco in the organization used to use Deal Handling system to handle different sort of
information in an organization. This system used to segregate the information of customer in
such a way that it help organization in getting the information of different customer at a go. This
help company in improving the efficiency of the business in a long run (DeLone and McLean,
2016).
Factor in matching information system to user need
First factor which need to be consider is nature of the requirement. Tesco has to make
sure that they used to link the requirement of all the user with the special key note and used to
Illustration 1: (Tesco Case study, 2018)

operate the information in the same way (Eroshkin and et.al., 2017). It eventually help the
organization in getting best result at the time of matching the same.
Issues facing by Tesco
Issue
 Complexity of the information
Solution to overcome identified issues
 Tesco can adopt the new technology like Information Governance Framework to aboid
identified issue.

REFERENCES
Books and Journals
Eroshkin, S. Y and et.al., 2017. Conceptual system in the modern information management.
Procedia Computer Science, 103(C), pp.609-612.
DeLone, W. H. and McLean, E. R., 2016. Information systems success measurement.
Foundations and Trends® in Information Systems. 2(1). pp.1-116.
ONLINE
Tesco Case study. 2018. [ONLINE] Available Through: <http://www.markedbyteachers.com/as-
and-a-level/business-studies/how-the-organisation-tesco-uses-ict-in-their-business.html>.