ICT CHANGE MANAGEMENT Contents | Introduction 3 Overview about the Change 3 Reason for change 3 Type of the change3 Scope of the change 3 Role and Responsibilities of Change Management team 4 Change Analysis 4 Process Change 4 People Change manager 5 Stakeholder Analysis 5 Resistance Analysis 6 Risk and Impact Analysis7 Organisational Change Readiness 7 Change Implementation Plan8 Action plan 8 Business system plan 11 Communication plan11 Training plan 13 Change Evaluation 13 Criteria for Evaluation 14 Evaluating changes14 Post Implementation plan/ change closure 14 CONCLUSION