ICT Management

Running head: ICT MANAGEMENT
ICT MANAGEMENT
Name of the Student
Name of the University
Author’s Note:

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ICT MANAGEMENT
Background
Mall bank is a small and a regional bank, it consists of around twenty seven thousand
customers. Mall bank provides a huge range of banking services as well as products like
home loans, savings accounts and insurance products (Abbasi, Tabatabaei and Labbaf 2016).
This institute of finance has almost 20 branches where numerous customers are allowed to
approach for creating numerous accounts, carry out any transactions and many more financial
activities. Its call centre is supposed to handle numerous customer complaints along with
various general questions related to accounts, they only operate from 7 pm to 9 pm and only
on weekdays. Since the span of five years the institute had undergone a huge amount of
reduction in the overall number of transactions that are based on cash and are done through
ATMs (Chang and Tsai 2016). It is hard for the institute for maintain due to the less number
of staffs who have sufficient skills in this specific field. The institute has planned to initiate in
implementing ICT strategic plan in their operations for change their operations of the entire
business carried out by them.
Organization vision
The vision of the Mall bank includes various points, these are as follows
1. To be one of the mostly preferred banks within the country
2. To become a locally owned bank along with being the community bank which would
be a prior choice for small as well as medium sized businesses, professionals as well
as individuals.
3. To not compromise their dedications for the purpose of understanding along with
meeting the requirements of the clients in the aspect of finance.

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ICT MANAGEMENT
4. To recognize the effort that is put in by the members and to reward them in order to
appreciate them and encourage them. To believe that qualified, loyal and the
professionals that are honest are valued the most.
5. To combine numerous aspects such as steady growth, consistent earnings, firm
control of numerous factors of risk for providing security to numerous depositors
(Zambrano, Young and Verhulst 2018). People would create a difference in the
process of establishing the actual consistency to the stakeholder earning and value.
Organization mission
To commit the customers along with various resources on the fact that they enrich
various communities where they are supposed to live as well as where they work. This is due
to the fact that trust is the most important component, they have been focused on the strategy
of building along with sustaining generational relation with customers, employees,
stakeholders, as well as the community, which are considered as long term (Akinola and
Odesola 2018). They aim in revolving around their loyal customers in any transaction that is
carried out by them or by customers.
Organization objective
The major aim of the organization is to embrace numerous changes, besides seeking
strategies that could be used for the purpose of providing good quality of services. These
services are aims in making cost effective which not only meets but also exceeds the
expectations of the customers (Awuondo 2015). One more objective of the bank is to
establish a specific sort of relationship of trust along with respect with these clients and value
the integrity in the form of a specific organization and also as an individual. They have
committed in giving the best of services to the customers, for this they would go beyond what
is necessary for retaining and attracting business relations.