ICT Management Strategies for Mall Bank: Roadmap and Initiatives

ICT management

Background
 Mall Bank is a small sized regional bank which has around 27,000
customers
 This particular financial institute has around 20 branches where
various customers can approach for the purpose of creating
accounts or make any sort of transaction
 The financial institutes have numerous legacy systems which
hold historical transactions which can be maintained due to
various legal requirements for maintaining access to the data.

Organization vision
 To be the most preferred national bank of the country
 To combine consistent earnings, steady growth, firm control of
various risk factors for the purpose of providing safety to their
depositors. Their people would be the difference in the process of
establishing the consistency in enhanced stakeholder value and
earnings.
 To uncompromised dedication for understanding as well as
meeting their needs of the clients in the field of finance.

Organization mission
 To provide customers with immediate and direct access to their
decision makers of the bank and then deliver their best service
that is personalized in this particular industry (Ali and Khan
2015).
 To commit people as well as resources for enriching the
communities where they live as well as work. This is due to the
fact that trust is their most vital component, they are focused on
creating as well as sustaining long term relationships with their
customers, their employee, their stakeholders and their
community. They revolve around their customers in every
transaction carried out by them.