(Doc) ICT Project Management

Running head: ICT PROJECT MANAGEMENT
ICT Project Management
Name of the Student
Name of the University
Authors Note

1ICT PROJECT MANAGEMENT
Table of Contents
1.Project overview...........................................................................................................................2
2.0 Measurable organizational value (MOV)..................................................................................2
2.1 Desired area of Impact...........................................................................................................2
2.2 Value of the project plan........................................................................................................3
2.3 Stakeholder involved in the project plan...............................................................................3
2.4 Proper timeframe and metric.................................................................................................4
3. Scope management plan..............................................................................................................5
3.1 Detailed scope of the project.................................................................................................5
3.2 List of resources.....................................................................................................................7
4. Project schedule and WBS...........................................................................................................7
4.1 Project schedule.....................................................................................................................7
4.2 WBS.....................................................................................................................................11
4.3 Milestone of the Project plan...............................................................................................11
5. Project risk analysis and plan....................................................................................................12
5.1 Project assumptions.............................................................................................................12
5.2 Risk Assessment..................................................................................................................13
6. Quality management plan..........................................................................................................16
6.1 Philosophy for delivering a quality system to the client......................................................16
6.2 Quality issues.......................................................................................................................16
Bibliography..................................................................................................................................18
Appendices:...................................................................................................................................20
Appendix 1: Annotated Bibliography........................................................................................20
Appendix 2: Closure checklist...................................................................................................20
Appendix 3: Project evaluation.................................................................................................22

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1.Project overview
The project report illustrates the objectives of Globex. They want to adopt an online
system and they want to improve the agricultural field. Gkobex wants to help the farmers and the
online system will facilitate them to enhance the productivity. Globex have planned to oto
establish the annual Riverina Agriculture Show. The show is the 3 day event and it is held in
November every year. The RAILS has seen comprehensive growth in recent times and they have
planned to engage more and more volunteers to get their job done. The Indigenous Community
volunteers help them to achieve goals through national network of skilled volunteers. They
provide the training and the assistance to the volunteers and thereby help to organize the RAILS.
The project manager prepares the project plan. The project plan will contain activities on how
they can be able to manage the volunteers as well as the customers.
The project manager will prepare the project plan. The plan will contain the activities, the
scheduled deadline, the scheduled budget, and the project dependencies. The operations analyst
will carry out the feasibility test and will find out the risks.
2.0 Measurable organizational value (MOV)
2.1 Desired area of Impact
Desired area of impact associated with RAILS project are-
Customer: Globex will have a general idea of the issues customers are facing and based
on that they can take the measures to mitigate those issues.
Strategy: Globex by configuring RAILS can take the effective decion to improvise the
business.

3ICT PROJECT MANAGEMENT
Social: The online system will help to socially interact with all over the internet 24x7.
Operational: The online system will enable the employees of Globex to work flawlessly
from anywhere anytime and from any devices.
Financial: Previously Globex cannot be able to calculate the financial value accurately,
however, the RAILS system will evaluate the values automatically
2.2 Value of the project plan
RAILS has several benefits to offer-
Better: The RAILS comes with enhanced security features. The volunteers can use the
software safely and they will not have to worry about their personal data getting breached.
Cheaper: RAILS has the capability to offer quality software and hardware practices
Faster: RAILS software has the capability to diminish the response time of the between
the volunteers and the employees
2.3 Stakeholder involved in the project plan
RAILS resources and stakeholders have been listed below-

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Adopted by
CEO
Action taken by
Project team
Controls by
Employees
Utilizes by
Customers and
farmers
Interest
Power
2.4 Proper timeframe and metric
Rank Effect Metrics Timeframe
1 Operational Globex will need less
time to finish off the
project activities
3 months
2 Strategy RAILS can aid in
decision making.
They can monitor the
performance of the
employees, they can
know the customers’
demands
2.5 months

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3 Customer OSFMS system 3.5 months
4 Social The employees and
the management staff
can interact with each
other. The project
manager can instruct
the volunteers to
deliver the best
4.5 months
5. Financial RAILS can provide
the facility to the
employees to evaluate
the financial data
5 months
3. Scope management plan
3.1 Detailed scope of the project
RAILS project scope has been demonstrated below-
Requirements: RAILS has been designed to accumulate all the data related to the
employees, volunteers and the customers.
In scope and out scope:
In scope: The scope of RAILS project involves-

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 Developing RAILS online system that will facilitate the farmers, the customers and
Globex to evaluate the financial data
 The customers’ data can be handled with the aid of the RAILS software
 Globex can be able to track the organization employees
 RAILS generates report for Globex. Globex can be able to generate functional
requirements as well as the nonfunctional requirements
 RAILS will take around 24 days to plan and program and the show eill take place for the
three days
Out scope: OSFMS out scope associates
 Globex has decided to configure the RAILS online system, however, the employees
are not experienced and skillful, so they require industrial training. The training is out
of scope of this project.
 The developers and the testers are responsible to develop the RAILS system. The
system requires periodic maintenance and for this reason, however, maintenance is
out of scope.
Deliverables: RAILS project will consist of the following deliverables-
 RAILS project plan will be developed by the project manager and the project plan
will consist of the timeline schedule and the budget schedule
 RAILS project plan will direct the stakeholders to work in accordance to the plan
 The documentation will be prepared in which all the activities details will be recorded
 RAILS project must meet the demands of Globex
 They must follow the project deliverables and the project scope

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Scope verification procedure: Project scope includes the needs of the Globex which
must be met. The project scope is also advantagoes to be knowledgeable about the
requirements of the farmers and customers. The farmers and the customers will definitely
have some challenges. The project scope will let the project manager to mitigate those
challenges.
3.2 List of resources
Resources required for the RAILS project are-
Material resources: Materials resources include both hardware resources and software
resources like the secondary storage, display adapter and the operating system
Human resources: The human resources associated with the project are Globex
operations analyst, project manager, Globex sponsor, IT developer, risk manager as well as the
IT tester.
Resource Name Type Max. Units Std. Rate
Project Manager Work 100% $30.00/hr
Software Programmer Work 100% $25.00/hr
Software Tester Work 100% $25.00/hr
Database Developer Work 100% $20.00/hr
4. Project schedule and WBS
4.1 Project schedule
Task Name Duration Start Finish Predecessors Resource
Names Cost
RAILS Online System 43 days? Mon 21-
05-18
Wed 18-
07-18 $11,360.00
RAILS Initiating 12 days Mon 21- Tue 05-06- $2,880.00

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05-18 18
Business Case
Development 3 days Mon 21-
05-18
Wed 23-
05-18
Project
Manager $720.00
Project manager
Assigning 5 days Thu 24-
05-18
Wed 30-
05-18 3 Project
Manager $1,200.00
Project Charter
Development 4 days Thu 31-
05-18
Tue 05-06-
18 4 Project
Manager $960.00
Milestone 1:
Completing Project
Initiation
0 days Tue 05-
06-18
Tue 05-06-
18 5 $0.00
Planning 31 days? Wed 06-
06-18
Wed 18-
07-18 $8,480.00
Conducting Primary
Planning 18 days Wed 06-
06-18
Fri 29-06-
18 $4,320.00
WBS Development 4 days Wed 06-
06-18
Mon 11-
06-18 5 Project
Manager $960.00
Scheduling Plan 4 days Tue 12-
06-18
Fri 15-06-
18 9 Project
Manager $960.00
Resources Planning 5 days Mon 18-
06-18
Fri 22-06-
18 10 Project
Manager $1,200.00
Budget Planning 5 days Mon 25-
06-18
Fri 29-06-
18 11 Project
Manager $1,200.00
Milestone 2:
Completing Primary
Planning
0 days Fri 29-
06-18
Fri 29-06-
18 12 $0.00
Supplementary
Planning 18 days? Mon 25-
06-18
Wed 18-
07-18 $4,160.00
Quality Management
Planning and Act 5 days Mon 25-
06-18
Fri 29-06-
18 11 Project
Manager $1,200.00
Risk Management
Planning and Act 4 days Mon 02-
07-18
Thu 05-07-
18 15 Project
Manager $960.00
Communication
Management Planning
and Act
6 days Fri 06-
07-18
Fri 13-07-
18 16 Project
Manager $1,440.00
Software
Development 1 day? Mon 16-
07-18
Mon 16-
07-18 17 Software
Programmer $200.00
Software Tester 1 day? Tue 17-
07-18
Tue 17-07-
18 18 Software
Tester $200.00
Database Creation 1 day? Wed 18-
07-18
Wed 18-
07-18 18,19 Database
Developer $160.00
Milestone 3:
Completing
Supplementary Planning
0 days Fri 13-
07-18
Fri 13-07-
18 17 $0.00
Milestone 4:
Completing Planning 0 days Fri 13-
07-18
Fri 13-07-
18 17 $0.00

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Figure 1: Gantt chart
(Source: Created by author)

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4.2 WBS
Figure 2: Work Breakdown Structure
(Source: Created by author)
4.3 Milestone of the Project plan
Task Name Expected Start
RAILS Online System Mon 21-05-18
Milestone 1: Completing Project Initiation Tue 05-06-18
Milestone 2: Completing Primary Planning Fri 29-06-18
Milestone 3: Completing Supplementary Planning Fri 13-07-18
Milestone 4: Completing Planning Fri 13-07-18

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5. Project risk analysis and plan
5.1 Project assumptions
The following parameters can be assumed while conducting the project
Time: Time is the most important constraint which must be prioritized. The project
activities must get completed in due time. The project must be completed within time. The
project manager needs to direct the stakeholders well.
Budget: The budget is another constraint that needs to be considered as well. The project
manager is in charge of the project. He will allocate the resources and the stakeholders for the
project and it is his responsibility to complete the project within the budget. It can be assumed
that he complete the project within the stipulated budget.
Resources: The resource sheet consists of the project activities that need to be carried
out. It can be assumed that the project manager will allocate the resources effectively for the
project.

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5.2 Risk Assessment
Risk
ID
Description Probability Impact Rate Assigned to Response
Strategy
Threat or
Opportunity
1 There is a possibility
of incurring of
several risks due to
the poor installation
of RAILS system
Upto 90% 5 High Coder The coder
must act
responsibly
and must
implement
and
configure the
system in
efficient way
RAILS will
benefit them
for a longer
period of
time
2 Operations analyst
predict the project
budget wrongly
Upto 80% 4 High Operations
analyst
The
operations
anlayst
initially
should
analyse the
project
budget and
then should
propose the
project
Globex can
attain
success on
successful
scheduling
of budget

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budget
3 Project resources are
not utilized in
effective means
Upto 60% 3 Medium Project
manager
It is expected
that the
project
manager
shows
responsibility
while
allocating
resources for
the project
The success
of the
project
depends on
appropriate
allocation of
resources
Probability of
occurrence
Impact of occurrence
Very low Low Medium High Very high
Very low
Low
Medium Resource
risk
Technical risk
High Schedule risk Technical risk
Very high
Figure 3: Qualitative Risk Analysis
(Source: Created by author)

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6. Quality management plan
The success of RAILS project is dependent on the customer experience and the service
culture, customer satisfaction and the employee engagement. The project can become the
successful one if the stakeholders of the project follow the policies ethically. Every project manager
has their own vision, mission as well as leadership, the project makes all the strategic decision Thus
the project manager is responsible to assure good quality.
6.1 Philosophy for delivering a quality system to the client
6.2 Quality issues
Project Name: RAILS Online Booking System Project manager Name:
Sl.No Quality related issues that
are possible
Mitigation
time
Method for
mitigation
Owner Status
1 The documentation has
numerous flaws and because
of this reason, the
stakeholders associated with
the project fails to continue
with the project
2.5 months Inspection Project
manager
Open
2 Both the hardware as well as
the software resources need to
meet the quality standard
3 months Inspection Project
manager
Open

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otherwise there is a chance
the project will suffer
3 The project manager and his
associates having lack of
knowledge to maintain the
project skills
3.5 months Inspection project
manager
Open
The project quality can be checked using the validation testing and also the verification
testing.
Validation testing: Validation testing ensures that the project is meeting the quality. The
project quality is only judged on the basis of report.
Verification testing: Verification testing ensures that the project is meeting the policies.
Globex will only accept those system which works flawlessly both ethically ad efficiently.

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Bibliography
Cano, I., Alonso, A., Hernandez, C., Burgos, F., Barberan-Garcia, A., Roldan, J., & Roca, J.
(2015). An adaptive case management system to support integrated care services: lessons
learned from the NEXES project. Journal of biomedical informatics, 55, 11-22.
Flyvbjerg, B. (2014). What you should know about megaprojects and why: An overview. Project
management journal, 45(2), 6-19.
Hamilton, M., Carbone, A., Gonsalvez, C., & Jollands, M. (2015, January). Breakfast with ICT
Employers: What do they want to see in our graduates. In Proceedings of the 17th
Australasian Computing Education Conference (ACE 2015)(Vol. 27, No. 1, p. 30).
Kasemsap, K. (2016). The roles of information technology and knowledge management in project
management metrics. Project Management: Concepts, Methodologies, Tools, and
Applications: Concepts, Methodologies, Tools, and Applications, 229.
Meyer, I., Ford, M., Marais, M., & Dlamini, S. (2017, May). Systemic levers for change towards
sustainable institutionalisation of ICT in schools. In IST-Africa Week Conference (IST-
Africa), 2017 (pp. 1-11). IEEE.
Mihai, M., & Nieuwenhuis, J. (2015). Management challenges in an information communication
technology (ICT) network in rural schools. South African Journal of Education, 35(4), 01-
10.

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Pinto, J. K., Dawood, S., & Pinto, M. B. (2014). Project management and burnout: Implications of
the Demand–Control–Support model on project-based work. International Journal of
Project Management, 32(4), 578-589.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management.
In Handbook on business process management 1 (pp. 105-122). Springer Berlin Heidelberg.
Scholl, H. J., & AlAwadhi, S. (2016). Creating Smart Governance: The key to radical ICT overhaul
at the City of Munich. Information Polity, 21(1), 21-42.

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Appendices:
Appendix 1: Annotated Bibliography
Otieno, F. A. O. (2000, November). The roles of monitoring and evaluation in projects. In 2 and
International Conference on Construction in Developing Countries: Challenges facing the
construction industry in developing countries (pp. 15-17).
Otieno (2000) in the article showcases that the project managers all over the world perform
several project activities and fails. The reasons for the project failure are that the project manager
either acts irresponsibly or he fails to misinterpret the project deliverables. Thus the RAILS project
must be evaluated carefully and the issues if aroused must be mitigated. The mitigation must be
done taking appropriate steps.
Munns, A. K., & Bjeirmi, B. F. (1996). The role of project management in achieving project
success. International journal of project management, 14(2), 81-87.
The article presents the duties which must be undertaken by the operations analyst and the
project manager. Munns and Bjeirmi (1996) in the article explains about several methodologies by
adopting which the project can be accomplished. The project management team and the
stakeholders of the project must work hand in hand to gain the desired success. The authors in the
article propose the project stakeholders to focus on the quality.
Appendix 2: Closure checklist
Task Name Resource Names Sign-Off
RAILS Online System
RAILS Initiating
Business Case Development Project Manager

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Project manager Assigning Project Manager
Project Charter Development Project Manager
Milestone 1: Completing Project Initiation
Planning
Conducting Primary Planning
WBS Development Project Manager
Scheduling Plan Project Manager
Resources Planning Project Manager
Budget Planning Project Manager
Milestone 2: Completing Primary
Planning
Supplementary Planning
Quality Management Planning and Act Project Manager
Risk Management Planning and Act Project Manager
Communication Management Planning
and Act Project Manager
Software Development Software Programmer
Software Tester Software Tester
Database Creation Database Developer
Milestone 3: Completing Supplementary
Planning
Milestone 4: Completing Planning
Appendix 3: Project evaluation
Project evaluation has been stated below-
Customer: Globex will have a general idea of the issues customers are facing and based on
that they can take the measures to mitigate those issues.
Strategy: Globex by configuring RAILS can take the effective decion to improvise the
business.
Social: The online system will help to socially interact with all over the internet 24x7.
Operational: The online system will enable the employees of Globex to work flawlessly
from anywhere anytime and from any devices.

20ICT PROJECT MANAGEMENT
Financial: Previously Globex cannot be able to calculate the financial value accurately,
however, the RAILS system will evaluate the values automatically