Enhancing Communication and Teamwork in ICT Project Management

The provided content discusses the importance of leadership skills in project management, particularly in the ICT industry. It highlights the need for project managers to have brilliant leadership skills, be confident, a good listener, motivator, and problem solver. The content also emphasizes the role of a leader in binding team members together with common goals and understanding. Furthermore, it stresses the significance of communication skills, honesty, and integrity in project management. The assignment requires students to summarize the provided content into a short paragraph.

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ICT Project
Manageme
nt 20
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Name of
Student
Name of University
Student’s Number

Table of Contents
Part One......................................................................................................................................................2
Project Name / Team / Description.........................................................................................................2
Team Charter...........................................................................................................................................2
Part Two......................................................................................................................................................5
Learning Cycles........................................................................................................................................5
Part Three....................................................................................................................................................7
Communication Plan...............................................................................................................................7
Part Four......................................................................................................................................................9
Reflection................................................................................................................................................9
References.................................................................................................................................................10
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Part One
Project Name / Team / Description
Project Name:
Automatic roster system for RALS
Team Name:
Gryffindor
Members:
Namburu Gopichand, Project Manager, personal contact number & e-mail ID
Alapati Seshu Babu, Team Member, personal contact number & e-mail ID
Husam Malkavi, Team Member, personal contact number & e-mail ID
Eadakuda Vinay kumar, Team Member, personal contact number & e-mail ID
Project Description:
Globex Corporation organizes a show to display its agricultural equipment which
shall be beneficial for farmers and increase crop production efficiency. The show
is named as RALS. For organizing RALS and its proper management during three
days of the exhibition, RALS need the help of many volunteers for conducting
and taking care of various necessary activities need to be done dun the show.
The roster of volunteers needs to be managed properly to avoid any confusion.
Globex employees used to main it manually, now Globex is willing to make it
automatic using information technology. Globex awarded the project to Virtucon
consultants to develop the system.
Team Charter
Knowledge & Skill: the team shall pose the adequate technical knowledge and along with it they
are also expected to behave like a team and avoid clashes and show the leadership skills. The
software management skill shall also be available (Australian Computer Society, 2015).
Roles and Responsibilities: the major roles and responsibility of the team members are required
to act as a cohesive team; all should respect other’s view and give a chance to express the view,
all must think about the growth of the project and be friendly to others, if someone is absent
then other team member need to share the responsibility with zeal.
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Team Communications:
Every day evening we shall meet to discuss the current day problem and next day’s plan.
We shall meet at conference room of Virtucon office
Team members shall come prepared with their files to project and discuss
We shall be in touch using e-mail system when outside the office; otherwise more
personal interaction is advised
We all must park our important documents in the central shard folders to avoid any loss
of data
Team Rules & Expectations
Team Goal: the only goal of the team members is to complete the project on time and
within the budgeted cost and defined quality
Previous experiences of working in teams: team work reveals great result, but as long as
it is handled properly by maintaining few rules and regulations like the view an objective
of the project team must be well defined to reduce the miss communication, the team
members need to meet at least once daily. Similarly the negative can happen if the
communication gap arises (Cren, 2016). So for the proper functioning of any group
work, proper communication management is must.
Team Values: motivate each other’s good piece of work, never demotivate team
members, never attract conflict, always try to resolve the issue at spot, never take
decision by own an always discuss the issue with team (Quick Base, 2010), always
maintain descent behavior at workplace.
Code of Ethics: the ethical requirement of Globex Corporation and Virtucon shall be
followed properly, never cheat the organization (OSP International LLC, 2017), never
leak the secret data with others and maintain proper privacy of work wherever
required.
Rules and Expectations: attending daily meeting is must unless prior intimation is done
for some leave, in case of emergency a message need to be dropped to team so that all
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become aware of the absence and the work can be distributed among others, all need
to contribute positively for the whole project activities and avoid conflict (WordPress,
2010).
Signature: _____________
Namburu Gopichand, Project Manager
Signature: _____________
Alapati Seshu Babu, Team Member
Signature: _____________
Husam Malkavi, Team Member
Signature: _____________
Eadakuda Vinay kumar, Team Member
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Part Two
Learning Cycles
Team Roles
Organizer Namburu Gopichand, Project Manager
Scribe
Alapati Seshu Babu, Team Member,
Husam Malkavi, Team Member and weekly rotation
Eadakuda Vinay kumar, Team Member
Team Learning Record (Marchewka, 2005)
Known Facts Assumptions Unknown Questions
Automatic system for roster
management need to be
developed to avoid manual
management
Resources required for the
project shall be
continuously available for
the whole duration of
project life cycle
How to fix integration
management process for
the project
The system is required to
be developed for the better
management of the
volunteers
The cash required to run
the project smooth shall
be available for the life
cycle
What are the risks present
in the system development
and how much it can
impact the project
How to conduct the
procurement management
How to conduct the human
resource recruitment
How to finally close the
project
Action Plan
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Unknown Questions Action By whom Deadline
How to fix integration
management process for
the project
Properly all the planning
stages need to be done as
per PMBoK techniques and
the integration management
is required to be done
accordingly
All project
team of
Virtucon,
Globex &
RALS
Before scope
finalization
What are the risks
present in the system
development and how
much it can impact the
project
Properly all the planning
stages need to be done as
per PMBoK techniques and
the risk assessment and its
response plan need to be
done accordingly
All project
team of
Virtucon,
Globex &
RALS &
experts
Before start
of execution
How to conduct the
procurement
management
Properly all the planning
stages need to be done as
per PMBoK techniques and
the procurement
management is required to
be done accordingly
All project
team of
Virtucon,
Globex &
RALS
Before start
of
procurement
action
How to conduct the
human resource
recruitment
Properly all the planning
stages need to be done as
per PMBoK techniques and
the human resource
recruitment plan is required
to be developed accordingly
All project
team of
Virtucon,
Globex &
RALS
Before start
of
recruitment
How to finally close the
project
Close-out plan is also
required to be done
according to the PMBoK
techniques
All project
team of
Virtucon,
Globex &
During
planning
stage itself
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RALS
Part Three
Communication Plan
Stakeholder
(Wiley,
2017)
Information
need to share
Timing of
sharing
Location
of sharing
Need for sharing Method of
sharing
Sponsor,
Globex
owner
Status report of
all the three
constraints of
the project
(that is time,
cost & scope),
quality report,
S-curves
Monthly or
once in two
weeks
Meeting
room &
via official
e-mail
Sponsor provides
funds for the
project, so the
sponsor should be
always aware about
the status so that in
case of overrun he /
she can again plan
for the additional
funds.
Hardcopy
and
softcopy,
presentation
slides
RALS, Show
organizer
Status report of
all the three
constraints of
the project
(that is time,
cost & scope),
quality report,
S-curves
Monthly or
once in two
weeks
Meeting
room &
via official
e-mail
Sponsor provides
funds for the
project, so the
sponsor should be
always aware about
the status so that in
case of overrun he /
she can again plan
for the additional
funds.
Hardcopy
and
softcopy,
presentation
slides
Volunteers Weekly report
regarding the
weekly Meeting
room and
System is being
developed for their
e-mail,
hardcopy
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status e-mail
both
better management
, so lot of inputs are
required to be
exchanged with
them to understand
the issues in better
way and so could
find the solution
too.
and
discussion
too.
Namburu
Gopichand,
Project
Manager
Daily report,
weekly &
monthly report
Daily, weekly
& monthly
e-mail &
meeting
room
Being the project
manager all sorts of
report are required
to manage the
project well
e-mail,
hardcopy,
softcopy,
phone
Alapati
Seshu Babu,
Team
Member
Daily report,
weekly &
monthly report
Daily, weekly
& monthly
e-mail &
meeting
room
Team members
need to prepare a
report and send to
project manager to
again recompile as
one for top
management
e-mail,
hardcopy,
softcopy,
phone
Husam
Malkavi,
Team
Member
Daily report,
weekly &
monthly report
Daily, weekly
& monthly
e-mail &
meeting
room
Team members
need to prepare a
report and send to
project manager to
again recompile as
one for top
management
e-mail,
hardcopy,
softcopy,
phone
Eadakuda Daily report, Daily, weekly e-mail & Team members e-mail,
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Vinay
kumar,
Team
Member
weekly &
monthly report & monthly meeting
room
need to prepare a
report and send to
project manager to
again recompile as
one for top
management
hardcopy,
softcopy,
phone
Advertising
farm
Advertisement
of any new
product or new
feature in old
model
As per the
new
developmen
t
e-mail &
discussion
For publishing it
through their
channel or
newspaper
e-mail &
hardcopy
Part Four
Reflection
The leadership qualities to lead a project successfully are the must requirement for any and all
project managers that I learned while doing this assessment paper. While developing the report
I could realize that we team members decided the team name, project name means I am
allowing other members to participate in the system and feel like involved which is one of the
characteristics that must be present in all leaders. Then we even developed team charter by
defining many factors like the required skill level, roles and responsibilities of each individual,
defining team’s value and ethical requirement along with few more expectations from the team
and got it signed to bind all the team members together. This binding together with common
goal and understanding will provide single direction of thinking for all the members and
moreover, none of the members can back foot and claim that the facts of the project was not
known or the way he / she must behave was not known which is again a role of a leader to bind
all the members together and work as a team with common objective in everybody’s mind.
The necessary skills of an ICT project manager are that he / she needs to have brilliant
leadership skills. The project manager of IT industry need to be confident, let other’s speak,
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good listener, motivate team members, be an example setter, poses good communication skill,
problem solver and honest so maintain all necessary qualities required to be an leader
(Management Concepts, 2017). Being a people centric industry, the project manager’s
maximum time is spent in managing the resources (Human in case of IT industry), so the project
manager is required to have leadership skills.
References
Australian Computer Society. (2015, October 26). ACS: ICT Profession Common Body of Knowledge
(CBOK). Retrieved September 6, 2017, from www.acs.org.au:
https://www.acs.org.au/content/dam/acs/acs-skills/The-ACS-Core-Body-of-Knowledge-for-ICT-
Professionals-CBOK.pdf
Cren, M. L. (2016, April 8). 8 Simple and Effective Ways to Improve Team Communication. Retrieved
September 4, 2017, from Azendoo: https://blog.azendoo.com/8-ways-to-improve-team-
communication/
Management Concepts. (2017). Leadership and Communication Skills for Project Managers - 6101.
Retrieved September 3, 2017, from www.managementconcepts.com:
https://www.managementconcepts.com/Course/id/6101
Marchewka, J. (2005). Information technology project management: Providing measurable. New Jersey:
John Wiley & Sons.
OSP International LLC. (2017). Project Management Institute (PMI)® Code of Ethics and Professional
Conduct for Project Managers. Retrieved September 6, 2017, from https://www.project-
management-prepcast.com: https://www.project-management-prepcast.com/free/pmp-
exam/articles/21-pmi-code-of-ethics-and-professional-conduct-for-project-managers
Quick Base. (2010, March 1). 10 Signs Your Team is Effective. Retrieved August 18, 2017, from
quickbase.com: http://www.quickbase.com/blog/10-signs-your-team-is-effective
Wiley. (2017). Information and communications technology (ICT) in small business. Retrieved August 27,
2017, from http://www.wiley.com:
http://www.wiley.com/legacy/Australia/PageProofs/BUS_MAN/1_2/KC_VCE_BusMgmnt_U1&2
_3E_c07__WEB.pdf
WordPress. (2010, March 9). 15 Ground Rules for Project Team Management. Retrieved September 6,
2017, from https://virk.wordpress.com: https://virk.wordpress.com/2010/03/09/15-ground-
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