Quality Tools and Project Management

Running head: ICT RESEARCH METHOD 1
ICT Research Method
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November 13, 2022

ICT RESEARCH METHOD 2
Quality Tools and Project Management
To ascertain the quality of services and products, projects use quality tools to manage the
various activities involved. Some of these tools are specific to certain fields while others cut
across different domains. Each of these tools holds its own benefits and limitation which enable
them to be applied in project management. Examples of these tools are; control charts,
histograms, and flowcharts.
Control Chart: is simply a graph that shows how processes change with time. Data is
drawn with respect to time having an average, upper and lower limit control. It is thus a variable
tool for observing and monitoring processes that are in statistical format (Neyestani, 2017). In
project management, this functionality is key to preventing defects as their accumulation causes
delays or failures.
Histogram: another type of graph that represents (illustrates) data in bars. Since data has
different values, these bars take different heights but unlike the popular bar graphs, histograms
groups values into ranges. This form of visualization is important in project management as it
helps PMs and working personnel to interpret their results. Moreover, because they are often
used to highlight frequency distribution they help managers make decisions on resource
allocation (Fonseca, Lima & Silva, n.d.). For instance, if a certain activity has a higher
occurrence in a project, it is given a devoted workforce.
Flow Chart: a powerful graphical tool that is used to display a sequence of steps, actions
or decisions. The chart denotes each step with a shape where after mapping, all the highlighted
points are connected using directional lines and arrows. Flow charts are regularly used for
process improvement as their analysis can accurately display the complexities of events and