Keywords: Information Communication and Technology, Business Strategy, Enterprise Resource Planning, Cloud Computing, Customer relationship management, Service Innovation and product Innovation. Introduction 4 1.2 Cloud Computing Deployment 6 1.2.1 Clouding Completing Use and Service and Practices 7 1.3 Customer Relationship Management (CRM) Systems 9 1.3.1 Features of Customer Relationship Management System 9 1.3.2 Benefits of CRM systems 11 1.4 Enterprise Resource Planning System 12 1.4.1 Advantages of Enterprise Resource Planning 12 1.5 Conclusion 13 Reference List 14 Introduction Currently the business world is facing