ICT Technical Support Project: Chat Server Development in Organization

This project report details the development of an internal chat server application for an organization, focusing on enhancing internal communication. The project encompasses various aspects, including project justification, goals, and milestones. It outlines the scope of the final release, client approvals, and the ICT infrastructure used for development, including configuration management using Netbeans IDE and Java programming, and the Agile software development methodology. The project aims to create an effective communication system, design an intranet chat system, and improve organizational operations. The report also includes project milestones, a two-tier architecture diagram, and discusses project tools and testing procedures. The project's focus is on improving communication, streamlining operations, and providing a cohesive solution for internal messaging within the organization. The project's successful implementation is anticipated to improve the speed and efficiency of internal communications.

Running head: ICT TECHNICAL SUPPORT
ICT Technical Support
Name of the Student:
Student ID:
Name of the University:
Author’s note:

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Table of Contents
1. Project Description......................................................................................................................2
1.1 Justification of the project.....................................................................................................2
1.2 Project Goals..........................................................................................................................3
1.3 Justification of project milestones.........................................................................................4
2. Project scope of the full final-release..........................................................................................5
3. Project client signed to the scopes of the alpha-release and the final-release.............................6
4. Project development and release ICT infrastructure...................................................................8
4.1 Configuration Management...................................................................................................8
4.2 Project tools...........................................................................................................................9
4.3 Testing.................................................................................................................................10
4.4 Work Flow Diagram for proposed ICT solution.................................................................11
Bibliography..................................................................................................................................14

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1. Project Description
The project titled “Internal Chat Server Development in an Organization” had been
formed for developing a chat application for the organization and it would be helpful for
implementing the faster communication in the network of operations (Li & Lee, 2016). The
development of the project would be formed for analysing the intranet chat box in the
organization. The description of the project consists of justification of the project, project goals,
and justification of project milestones. The following sections would explain these parts,
1.1 Justification of the project
The project would be developed for integrating the improved services in the organization
and develop the active use of communication within the network connection of the organization.
According to Dionio (2015), the project would help for increasing the process of the
implementing the effective communication and formation of the improved processing and
integration of the communication. The employees of the organization would be able to convey
the messages faster to the required person. The network connection for the chat would help in
decreasing the probability of delay of operations and it would significantly involve the
management of the effective communication. The communication of the organization is required
for managing the operations, implementing the functions, analysing the accurate system
integration, and form the cohesive deployment of the project operations. The analysis of the
project would be based for the development of the integrated project analyst and it would involve
the management of the system functions (Hilliard et al., 2014). The intranet communication
would help in forming the effective and improved operations by communicating the
requirements of the project and develop the effective flow of operations.

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1.2 Project Goals
The goals of the project involve the development of the project for integrating the
communication and forming the improved operations in the organization. The project would be
developed for integrating the improved services in the organization and develop the active use of
communication within the network connection of the organization. The project would help for
increasing the process of the implementing the effective communication and formation of the
improved processing and integration of the communication. The goals of the project are,
Development of the Effective Communication System: The effective communication
system would be implied for forming the involvement of the processes. The communication
system would be helpful for forming the development of the improved functional analysis. The
project would help for increasing the process of the implementing the effective communication
and formation of the improved processing and integration of the communication.
Design and Implement an Intranet Chat System: The project aims for designing an
intranet chat system for the organization. It would help in improving the communication within
the organization and team members. The network connection for the chat would help in
decreasing the probability of delay of operations and it would significantly involve the
management of the effective communication.
Improve the Operations of the Organization: The improvement of the project
operations are another important feature for integrating the development of the project in
involving the support integration of the process. The project would be developed for integrating
the improved services in the organization and develop the active use of communication within
the network connection of the organization.

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1.3 Justification of project milestones
The project would be developed for involving the integration of the project and it would
comprise of the formation of the effective communication process. Internal Chat Server
Development in an Organization project had been formed for developing a chat application for
the organization and it would be helpful for implementing the faster communication in the
network of operations. The project milestones are given in the table below,
Milestone Timelin
e
Justification
Application
System Design
25 days The designing of the application would be formed for developing
a proper design in the development of the system integration of
the operations. The analysis of the system design would be
developed for interacting with the production and development.
The analysis of the project would be formed for interacting with
the development of the operations.
Development of
User Interface
18 days The development of the user interface would be formed for
analysing the development of the interface for the users. The
analysis of the user interface design would be developed for
interacting with the production and development. The analysis of
the project would be formed for interacting with the
development of the operations.
Integrating
design and
interface
17 days The integration of the design would be formed for developing
the analysis of the approved processing. The analysis of the
system design and its integration with the user interface would
be developed for interacting with the production and
development. The analysis of the project would be formed for

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interacting with the development of the operations.
Developing the
application
programming
14 days The development of the application from the programming
would be formed in involving the development of the operations.
The application programming would be done for supplementary
development of the operations. The analysis of the system design
would be developed for interacting with the production and
development. The analysis of the project would be formed for
interacting with the development of the operations.
Table 1: Project Milestone with Justification
2. Project scope of the full final-release
The scope of the project is formed for the development of the integration and formation
of the operations and evolvement of the operations for the development. The analysis of the
project would form the system analysis and it would form the development of the system
analysis and process. The integration of the project would form the analysis of the improvement
structure for analysis of the project of implementing the development of the program and
development (Zhang et al., 2014). The final release of the application would be done after
realizing the effective communication in the organization. The scope of the project for the full
and final release of the application in the network server of the organization would include the
alignment of the specific milestone of the project. The designing of the application would be
formed for developing a proper design in the development of the system integration of the
operations. The analysis of the system design would be developed for interacting with the
production and development. The development of the user interface would be formed for
analysing the development of the interface for the users. The analysis of the user interface design
would be developed for interacting with the production and development. The integration of the

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design would be formed for developing the analysis of the approved processing. The analysis of
the system design and its integration with the user interface would be developed for interacting
with the production and development (Karabey & Akman, 2016). The development of the
application from the programming would be formed in involving the development of the
operations. The application programming would be done for supplementary development of the
operations. The reconciliation of the venture would shape the investigation of the change
structure for examination of the task of executing the improvement of the program and
advancement. The last arrival of the application would be done subsequent to understanding the
viable correspondence in the association. The extent of the task for the full and last arrival of the
application in the system server of the association would incorporate the arrangement of the
particular turning point of the undertaking. The outlining of the application would be framed for
building up an appropriate plan in the advancement of the framework coordination of the
operations. The examination of the framework configuration would be created for associating
with the generation and improvement. The improvement of the UI would be framed for
examining the advancement of the interface for the clients (Chernyi, 2015). The investigation of
the UI configuration would be created for connecting with the generation and improvement.
3. Project client signed to the scopes of the alpha-release and the final-release
Internal Chat Server Development in an Organization project had been formed for
developing a chat application for the organization and it would be helpful for implementing the
faster communication in the network of operations.
Approval of the Project Scope Statement
The scopes of the alpha-release and the final-release of the application that is agreed by the

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project client are,
 To develop an effective communication system in the organization for forming the
faster communication and effective transfer of the messages and information
 To design and implement an intranet chat system for increasing the efficiency of
information and development of the functions of organization
 To improve the operations of the organization by increasing the ability of data and
information transfer and it would help in increasing the overall performance of the
organization
Approved by:
Ray Charon
Ray Charon
Managing Director
_______Organization
Email:
To: <<project [e-mail]>>
Subject: Approval of the project scopes for alpha-release and the final-release of the application
Hi John,
I would like to state that I am attaching the signed document of Approval of the Project Scope
Statement for project of Development of Internal Chat Server Application for the organization.
Hope that the project would be successful one and bring the benefits to the organization as
pointed by you.
Regards
Ray Charon
Managing Director

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_______Organization
4. Project development and release ICT infrastructure
The project development and release of the ICT infrastructure of the Internal Chat Server
Application for the organization would be developed by using the effective designing and
development procedure. The application designing would be developed by following the Agile
software development methodology. The Agile methodology would involve the testing and
reviewing of the application before releasing the application for client’s use (Bibinagar & Kim,
2013). The release of the application for chat server application by the use of the project tools for
testing and development, configuration management, and work flow diagram for the application
developed.
4.1 Configuration Management
The configuration management of the Internal Chat Server Application would be done by
using the Netbeans IDE and Java Programming (Dalesio, 2015). The two tier architecture would
be helpful for the configuration of the application and it would involve the use of the client for 1st
tier and server for 2nd tier. The two tier application would be helpful for integrating the structure
of the operations and develop the effective control of the operations. The application would be
developed by the use of the two tier architecture. The following diagram would show the two tier
architecture for the chat application,

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Figure 1: Two tier Architecture for the Chat Application
(Source: Abba et al., 2013, pp-162)
4.2 Project tools
The project tools would be developed for forming the occasional update of the project
scenario and carry on the development of the project operations. The Internal Chat Server
Application would be developed by using the Netbeans IDE and Java Programming (Gade &
Vaidya, 2016). The project tools would help in encasing the successful completion of the project
operations. The required project tools for the development of the Internal Chat Server
Application are dedicated computer server, network operating system, centralized data backup
system, LAN network security, TCP/IP protocol and Unified RUP.
The Unified RUP would include the phases of inception, elaboration, construction, and
transition which is helpful for the development of the improved environment of the application
development of internal chat server application for the organization by using Intranet.

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4.3 Testing
The testing of the system is done by following the client user testing and the functional testing
under controlled environment. The connection of the client server can be done by using the trial
and error method. A screenshot of the trial and error testing is given below for the sample,
Figure 2: Trial and Error Phase 1
(Source: Abba et al., 2013, pp-159)

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Figure 3: Trial and Error Phase 2
(Source: Abba et al., 2013, pp-159)
4.4 Work Flow Diagram for proposed ICT solution
The following diagrams are being made for depicting the work flow and the user
interface diagram for the Internal Chat Server Application in the organization,