Unit Assessment Pack (UAP) – Cover Sheet

1. Unit Assessment Pack (UAP) – Cover
Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Contact number
Email address
Trainer/Assessor name
Course and Unit Details
Course code
Course name
Unit code ICTICT813
Unit name Manage ICT services
Assessment Submission Method
☐ By hand to trainer/assessor ☐ By email to
trainer/assessor
☐ Online submission via Learning
Management System (LMS)
☐ By Australia Post to RTO ☐ Any other method
___________________________
______________________
(Please
mention here)
Student Declaration
 I certify that the work submitted for this assessment pack is my own. I have clearly referenced any
sources used in my submission. I understand that a false declaration is a form of malpractice;
 I have kept a copy of this assessment pack and all relevant notes, attachments, and reference
material that I used in the production of the assessment pack;
 For the purposes of assessment, I give the trainer/assessor of this assessment the permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this
assessment to a checking service (which may retain a copy of the assessment on its
database for future plagiarism checking).
Student signature: ________________________________
Date: ____/_____/______________

Assessment Plan
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment tasks.
Evidence recorded Evidence Type/ Method of assessment S
u
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Unit Assessment Task 1 Unit Knowledge Test (UKT) S
/
N
S
(
F
i

Evidence recorded Evidence Type/ Method of assessment S
u
f
f
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S
/

Evidence recorded Evidence Type/ Method of assessment S
u
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O
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N
S
(
S
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A
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Evidence recorded Evidence Type/ Method of assessment S
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Unit Assessment Task 2 Unit Project (UP) S
/
N
S
(
F
i
r
s
t

Evidence recorded Evidence Type/ Method of assessment S
u
f
f
i
c
i
e
n
t
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v
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)
S
/
N
S

Evidence recorded Evidence Type/ Method of assessment S
u
f
f
i
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n
t
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(
S
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Evidence recorded Evidence Type/ Method of assessment S
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Final result C/NYC Date assessed
Trainer/Assessor
Signature
Assessment Conditions
Unit purpose/application
This unit describes the skills and knowledge required to apply the principles of service quality
management and to develop a code of practice for information and communications technology
(ICT) service management.