Identifying Business Requirements for ICT Projects: A Comprehensive Guide

This comprehensive guide explores the crucial process of identifying business requirements for successful ICT project implementation. It delves into various internal and external sources of information, client needs analysis techniques, effective questioning strategies, and active listening practices. The guide also outlines key cost categories, quality assurance measures, and the role of internal and external stakeholders in ICT project development. By understanding these fundamental concepts, individuals can effectively gather and analyze business requirements, ensuring the successful delivery of ICT solutions that meet organizational needs.

Gather data to identify business requirement

Table of Contents
Assessment 2...................................................................................................................................3
Task 3..............................................................................................................................................8
3.1 list at least four internal and external sources of information for researching and
gathering information for business needs analysis purpose...................................................8
3.2 What is client needs analysis and how does it help in developing a business solution?
Provide examples of the type of information /question needed to prepared needs analysis
for IT project purpose...............................................................................................................9
3.3 Describe questioning strategies that you would use when interviewing a client for
needs analysis purpose.............................................................................................................10
3.4 describe the concept of active listening to your own words...........................................11
3.6 List and briefly describe key cost categories that at typical IT project should include.
....................................................................................................................................................12
3.7 Outline quality assurance measures and practices required when determining the
requirements for an IT project...............................................................................................13
4.5 Provide example of typical internal and external and external organizational
stakeholders within the perspective of implementing an ICT project................................14
References.....................................................................................................................................15

Assessment 2
Powerpoint Presentation
Slide 1: Title Slide

Slide 2: In the above slide a dental clinic is initiated in which they want to provide free clinic
services. This slide also discusses the management staff and also analyses the concept of
computerization.

Slide 3: This slide discusses the needs for computerization. It provides the services to the
customers and also maintains the data and information of patients.
Slide 4: In the organization, there are various problems and hurdles such as server problem, lack
of equipment and legal issues through which the clients dissatisfied.

Slide 5: The above slide analyses the future scope that helps to develop and progress the hospital.
It also provides the opportunities to the members.

Slide 6: This slide analyses the conclusion, it can be determined that with the help of technology
the organization can develop their business and that helps to attain the profit and increase the
market share.
Slide 7: References

Task 3
3.1 list at least four internal and external sources of information for researching and
gathering information for business needs analysis purpose.
Internal sources of information
Each organization creates essential amount of data and information which is related to their
operations. This data and information is crucial for the organization to make it successful. The
information is available in the organization with the help of following sources:
1. Operational and manufacturing data and information on assets and liabilities etc.
2. Financial information on costs, profit, margins and cash flow etc.
3. Internal documentation on credit notes and invoices etc. (Dragnić, 2014)
External sources of information
An external source of data and information is about what happening outside the organization
(Hwang & Bromley, 2015). Such information may be available with the help of following
sources:
1. Census figures
2. Telephone directories
3. The internet
4. Trade journals
5. Professional publications

3.2 What is client needs analysis and how does it help in developing a business solution?
Provide examples of the type of information /question needed to prepared needs analysis
for IT project purpose.
Business and organizations use many types of an information system for support various
processes need to carry out their business function. Each and every information system has a
particular focus and each and every information has a life of its own. Life of its own concept
called system development life cycle. Development of new information system includes several
related activities.
1. Adopt a project management method and use it continuously.
2. Reduce non-productive meetings.
3. Select right person as a project manager
4. Focus on identifying and solving problems.

3.3 Describe questioning strategies that you would use when interviewing a client for needs
analysis purpose.
Conducting a successful client interview needs both understanding and competencies. Also said
successful client interview needs tact and expertise.
Some questioning strategies are below:
 Evaluation any information about the client that have already available.
 For better communication with a person able to understand to communicate.
 If the interviewer has any paperwork that has to be complete by the client
 Interviewer makes sure to let the client feels comfortable.
 Make an affinity from the start of the interview that can help give the best result.
 Start by introducing yourself and shake hands to him and her.
 Engage in a small conversation.
 Grab this opportunity to know your client.
 Gather information about client and problem at the hand.
 Watch client’s body language, body posture, and facial expressions.
 Ask client open-ended questions that will provide information will need to assist her.
 Give time frame to the client in which he can expect to come back from you.

3.4 describe the concept of active listening to your own words.
 Listening is the most important skill that all of us can have.
 Active listening is the technique of communication.
 Active listening used in training, counseling, conflict solution.
 For active listening, Listener needs to fully concentrate, understand, respond and
remember what other has been said.
 Inactive listening listener not only listens to the words but also listener concentrates on
the whole communication.
 In order to do this-this is very important must pay attention to other people very carefully.
 To increase our listening power this is very important that what other person saying.
 Try to motivate speaker in a way that will encourage him to speak continue.

3.6 List and briefly describe key cost categories that at typical IT project should include.
Cost assesses key segments:
Easiest arrangement isolates costs into two primary classifications: coordinate expenses and
backhanded expenses.
Guide costs the expenses of the assets are to deliver physical items; cash spent to address and
fuel for gear to any extend particular dangers
Backhanded expenses in security expenses, venture administration, quality control and utilities
are generally named circuitous expenses since they are being shared over a lot of activities and
are not specifically billable to anyone anticipated.
Basic sorts of costs include:
• Labor: The cost incurred on human resources are used towards venture goals.
• Materials: The cost of assets expected to make items.
• Equipment: while purchasing the cost incurred in keeping up hardware utilized as a part
of undertaking work.
• Services: the various cost of outer work which is incurred by an organization looks for
any given task
• Software: The Non-physical PC assets.
• Hardware: The Physical PC assets.
• Facilities: the various cost of leasing or utilizing particular gear, administrations, or
areas.
• Contingency costs: Costs added to the undertaking spending plan to address particular
dangers

3.7 Outline quality assurance measures and practices required when determining the
requirements for an IT project.
At the time of analyzing the quality of the IT projects various quality measures are being taken
care of:
Software must be secure. Before determining the requirement of project three major criteria
undertaken those are cost, schedule, and scope and forgiven any project in information
technology .if any firm willing to having any IT projects the cost of overall task should be
efficient to adopt and further the schedule of project should be well allocated so that it wrapped
up in time. And before that scope should be analyzed for efficient output.

4.5 Provide example of typical internal and external and external organizational
stakeholders within the perspective of implementing an ICT project.
Internal stakeholders: internal stakeholders are those groups and individual people who are
work within an organization or project.
External stakeholders: external stakeholders are those groups and individual people who are
work outside the organization.
staff
memeber
board
memeber
internal
stakeholders
formar board memeber volunteers
expertsdonors
clients community
partners
leader of color
from non-profit,
public, private
other

References
 Dragnić, D. (2014). Impact of internal and external factors on the performance of fast-
growing small and medium businesses. Management: Journal of contemporary
management issues, 19(1), 119-159.
 Hwang, H., & Bromley, P. (2015). Internal and external determinants of formal plans in
the nonprofit sector. International Public Management Journal, 18(4), 568-588.
 Mahiepala, N. A., Phan, V. L., Kieu, K. D., Koppen, J. P., Hussain, B. H., & Huang, B.
(2015). Influencing factors of pediatric dental anxiety levels in an undergraduate dental
clinic. Eur J Paediatr Dent, 16, 159-62.
 Mwangosi, I. E., & Kiango, M. M. (2012). Oral health experience during pregnancy and
dental service utilization in Bariadi district, Tanzania. Tanzania journal of health
research, 14(2).
 Zaied, R. M. B., Louati, H., & Affes, H. (2015). The relationship between organizational
innovations, internal sources of knowledge and organizational performance. International
Journal of Managing Value and Supply Chains, 6(1), 67.