Preliminary Investigation Report on Proposal to Replace Customer Billing and Payment System Processes at PEP
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Added on 2019-10-18
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Read the preliminary investigation report on the proposal to replace customer billing and payment system processes at PEP. Learn about the benefits, constraints, technical and financial feasibility of the proposal.
Preliminary Investigation Report on Proposal to Replace Customer Billing and Payment System Processes at PEP
Added on 2019-10-18
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Preliminary Investigation ReportAs PEP launch a new product of more efficient low voltage motor, which is used in the healthcare industry. The sales and manufacturing department have been enlarging to add a new line in the industry. All of this is straining the ordering and shipping department and the inventory management department, which have received no increase in workforce. As PEP sales and order rises significantly, the finance department faces problems in their invoice, billing and payment processes. The IT analyst meeting with the CIO provides all IT services to PEP. The solution for this process is suggested by ITSC is replacing the current customer billing and payment system and processes. They have other condition as they want a new billing and payment system and processes can be interfaced with other new IT systems and updated nosinessprocesses as needed. PEP was lacking behind in raising funds for replacing or upgrading these systems; the executives are committed to moving the company forward and improving PEP's ability to manage its growing business efficiently and effectively.The proposal is replacing the current customer billing and payment system processes. The scope of this proposal is efficient from the management point of view as it assigns the proper task to each and every department as invoicing department and customer department are handled by the accounts receivable department, and customer payments are handled by the accounts receivable department, which reports to the CFO. It is efficient from the consumer pointof view as it gathers all the information at one point. It also reduces the cost of the implementation as no more workers are required for the accounting and keeping of the records, which include Products Ordered, Product Ordered Date, Products Shipped, Product Ship Date, Quantity, Product Pricing and Calculated Price.
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